Medical Customer Service

Sheila Macomber 773-***-****

Chicago, IL ***** **********@*********.***

Detail-oriented Creative with Administrative and Management Experience

Works in a team or unsupervised, accepts additional responsibilities; accustomed to working on multiple projects and deadlines; communicates well with clients, coworkers and vendors; defines needs/problems, creates and delivers a solution.

Technologies: Microsoft Office, QuickBooks OnLine, Adobe CS3 (Illustrator, Photoshop, Acrobat, InDesign),Windows 7, MAC OS X, HP OfficeJet 6500 printer, HP DesignJet 5500PS printer

Work Experience

Owner/Illustrator, SMMI, Chicago, IL, 2010-Present

Directs day-to-day operations of small production business including: marketing, client and vendor relations, production.

Manages budget: invoicing, accounts receivable and payable

Industries served: health and wellness, education, publishing, personal.

Services include medical and editorial illustration, graphic and logo design, project management, high-end printing, and framing.

Director of Operations, MOVCO Media Productions, Inc., Chicago, IL, 2007-2010

Managed operations of media production company with staff of six and an annual budget of $350,000 to $475,000.

Responsible for day-to-day operations including project workflow, customer and vendor relations, staffing, and billing

Industries served: healthcare, rehabilitation, law, and education.

Services included electronic imaging, graphic design, medical illustration, photography and video.

Medical Illustrator/Graphic Designer, MOVCO Media Productions, Inc., Chicago, IL 2002-2010

Medical and scientific illustration for print, video/DVD, and web sites.

Graphic Design for exhibits, event signage, posters, and brochures.

Annual revenues generated ranged from $75,000 to $115,000 annually.

Education

Bachelor of Fine Arts, School of the Art Institute of Chicago

Master of Associated Medical Sciences, University of Illinois at Chicago

Additional Work Experience

Interim Manager, Media Services, Northwestern Memorial Hospital, Chicago, IL, 1999-2001

Managed department providing audio-visual support, conference scheduling, electronic imaging, medical illustration, photography, video, and web design to the hospital campus.

Responsible for all levels of personnel management for staff of 13.

Developed and managed $280,000 capital and $650,000 operating budgets; oversaw interdepartmental billing procedures; selected and supervised vendors; managed purchasing and accounts payable.

Initiated and completed inventory of departmental assets totaling over 900 pieces in 27 locations.

Developed a departmental restructuring proposal for senior management; facilitated transfer of selected services and staff to new department.

Medical Illustrator, Northwestern Memorial Hospital, Chicago, IL, 1994-2001

Position created to meet increasing demand for medical and scientific illustrations.

Medical Illustration for print, video and web sites.

Graphic design for event signage, posters, and brochures.

Developed computer slide standards for the Office of the CEO and trained hospital administrative staff in computer graphic standards.

Volunteer Service

1510 West Greenleaf Condominium Association, Board of Directors:

Served as Secretary and President, 2005-Current

PAPA At Chicago Executive/Palwaukee Airport Pilots Association:

Served on Board as Director, Secretary, Acting President, and Vice President, 2004-2010

Editor of PAPA SEZ newsletter, 2006-2009

Designed PAPA At Chicago Executive logo, 2008

Friends of Meigs Field: Volunteered at monthly Young Eagle Rallies teaching flight concepts to children, 2001-2006

Four P Federal Credit Union, Board of Directors: Served as Secretary, 1995-2001

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