Customer Service Sales
Resume:
Antoinette Arnold
Calumet City, IL 60409
Cell: 773-***-****
acq8yq@r.postjobfree.com
Summary
Highly detailed oriented and organized Customer Service Specialist major driven to improve
morale, decrease turnover and improve productivity. Background in Operations,
Administration and Customer Service.
Highlights
Training and development
New hire orientation
Exceptional interpersonal skills
Hiring and retention
Fast learner
Close attention to detail
Experience
September 2013 to Lowe's Home Improvement
Current Merrillville, IL
Sales Specialist
Responsible for the overall sales and merchandise maintenance of the assigned department.
Maintains the department according to company merchandising standards and store
operations policies. Maximizes sales of department merchandise and related products.
Ensures that all merchandising and operational activities take place on a consistent basis.
Provides and ensures quick, responsive, friendly customer service.
January 2007 to The Home Depot
September 2013 Matteson, IL
Department Supervisor
Train, coach and develop associates within the department and other departments to ensure
customers receive excellent service and can easily find the merchandise they need. Provide
valuable input into merchandising decisions to the Store Management Team and Operations
Team members. Develop strong product knowledge and utilize leadership skills to lead and
develop others. Engage in coaching for the development of associates. Participate in the
interview process for hiring of new Associates and partner with store management on
recommendations. Provide input into appropriate discipline decisions related to Associates.
Provide input to the Associates on performance appraisals and make recommendations on
promotion of associates within the area.
October 2003 to Wal-Mart Stores
January 2007 Lansing, IL
Customer Service Manager
Manages all front end activities by proactively visiting Customer Service, Returns Desk, Front
Line Registers, Commercial Registers, Lawn and Garden Registers, Vestibules and parking
areas. Provide direction and support to new and existing front end associates. Helps to
ensure Customer Service needs are met at all times. Monitor registers by proactively
assisting in potential customer assistance while maintaining visibility of the exit doors for
security and loss prevention issues. Respond to all customer and employee generated EAS
alarm activations per the training guidelines, greet and acknowledge customers in a friendly,
image image professional manner and provide quick responsive service to maximize the customers shopping experience. Coach cashiers in providing great customer service. Responsible for all other duties as assigned.
Education
Chicago State University
Chicago, IL
Business Management
Bachelor of Science
Minor in Human Resource Management
South Suburban College
South Holland, IL
Business Management
Associate of Science
Technical Skills
Skills Experience
Microsoft Office Suites
Genesis
Kronos
Mozilla Fire Fox
Affiliations
Volunteer services at the Roseland Christian Community Women’s Shelter
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