Customer Service Sales

Antoinette Arnold

**** ****** *** *****

Calumet City, IL 60409

Cell: 773-***-****

**************@*****.***

Summary

Highly detailed oriented and organized Customer Service Specialist major driven to improve

morale, decrease turnover and improve productivity. Background in Operations,

Administration and Customer Service.

Highlights

Training and development

New hire orientation

Exceptional interpersonal skills

Hiring and retention

Fast learner

Close attention to detail

Experience

September 2013 to Lowe's Home Improvement

Current Merrillville, IL

Sales Specialist

Responsible for the overall sales and merchandise maintenance of the assigned department.

Maintains the department according to company merchandising standards and store

operations policies. Maximizes sales of department merchandise and related products.

Ensures that all merchandising and operational activities take place on a consistent basis.

Provides and ensures quick, responsive, friendly customer service.

January 2007 to The Home Depot

September 2013 Matteson, IL

Department Supervisor

Train, coach and develop associates within the department and other departments to ensure

customers receive excellent service and can easily find the merchandise they need. Provide

valuable input into merchandising decisions to the Store Management Team and Operations

Team members. Develop strong product knowledge and utilize leadership skills to lead and

develop others. Engage in coaching for the development of associates. Participate in the

interview process for hiring of new Associates and partner with store management on

recommendations. Provide input into appropriate discipline decisions related to Associates.

Provide input to the Associates on performance appraisals and make recommendations on

promotion of associates within the area.

October 2003 to Wal-Mart Stores

January 2007 Lansing, IL

Customer Service Manager

Manages all front end activities by proactively visiting Customer Service, Returns Desk, Front

Line Registers, Commercial Registers, Lawn and Garden Registers, Vestibules and parking

areas. Provide direction and support to new and existing front end associates. Helps to

ensure Customer Service needs are met at all times. Monitor registers by proactively

assisting in potential customer assistance while maintaining visibility of the exit doors for

security and loss prevention issues. Respond to all customer and employee generated EAS

alarm activations per the training guidelines, greet and acknowledge customers in a friendly,

image image professional manner and provide quick responsive service to maximize the customers shopping experience. Coach cashiers in providing great customer service. Responsible for all other duties as assigned.

Education

Chicago State University

Chicago, IL

Business Management

Bachelor of Science

Minor in Human Resource Management

South Suburban College

South Holland, IL

Business Management

Associate of Science

Technical Skills

Skills Experience

Microsoft Office Suites

Genesis

Kronos

Mozilla Fire Fox

Affiliations

Volunteer services at the Roseland Christian Community Women’s Shelter

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