Human Resources Assistant

YVETTE CAMPBELL

**** ******** ***** ********* *

Des Plaines, IL. 60016

847-***-**** e-mail ********@***.***

OBJECTIVE

Performance-driven administrative professional with experience in facilitating support services and office management. Strong organizational, customer service and communication skills with the ability to independently plan and direct business affairs. Trusted advisor, liaison, and assistant. PC Proficiency in MS Word, Excel, PowerPoint, and proprietary software systems.

EXPERIENCE

2010-2014 Wal-Mart Niles, IL

Customer Service Manager Managing front-end operations

Handling guest complaints, compliments, returning merchandise to shelves, accepting return and exchanges, refunding money and maintaining a balanced cash drawer.

Handling multi tasking effectively and managing time effectively.

Assisting with new employee training including store policies, services, financing options and register operations.

2006-2009 Hewitt Associate Lincolnshire, IL

Customer Service Associate Working in a structured call center environment

Receiving incoming calls from our client’s employees.

Processing transactions.

Answering their questions and resolving issues.

Responding to inquiries related to their Health and Welfare,

401K saving (Defined Contribution), Retirement Plan and Payroll.

2004-2006 ZipRealty/Snelling Rosemont, IL

District Coordinator Assistant Assisting the District Coordinator

Preparing commission demand authorization letter.

Checking that all required documents have been submitted.

Confirming if the appraisal has been completed, and ready for approval.

Reconciling escrow account and compounding training materials.

2002-2004 RBC Mortgage/ One Staff Chicago, IL

Final Document Representative

Reviewing and analyzing final documents to determine if the Title

or Mortgage is settled/not settled by FNMA or FHLMC and other Government standard.

Contacting Title or Mortgage Companies to discuss specific conditions and documentation requested.

Resolving problems and making callbacks.

2001-2002 Glory Tabernacle Church Maywood, IL

Executive Assistant Assisting the CEO

Handling personal appointment schedules.

Managing confidential materials.

1999-2001 Scholle Corporation Northlake, IL

HR Assistant & Primary Relief Reception

Recording employee’s personal data, compensation, benefits, tax data, attendance, performance reviews or evaluation and termination date and reason into ABRA Human Resource.

Setting up meetings and interview schedules as part of recruitment process – Received applicants and guided them, functioning as company representative.

Greeting all visitors, including vendors, and job candidates and ensures completion of paperwork.

1997-1999 Dovenmuehle Mortgage Schaumburg, IL

Special Loan Rep. Specialized in Conversion Loan

Converting ARM Loans to a fixed rate by FHLMC, FNMA and other Government standard.

Resetting a Balloon Loan for another 23 to 25 years by guidelines of conditional right to refinance.

1994-1997 Best Buy Carol Stream, IL

Acting Supervisor/ Administrative Clerk Supervising a staff of 50+ employees

Maintaining appropriate employee coverage by effective scheduling.

Managing computer and operating systems including billing, payroll, as well as daily and weekly production reporting.

EDUCATION

2002-2004 Robert Morris University Bensenville, IL

B.A., Business Administration With A Concentration In Management.

Graduated summa cum laude

COMPUTER SKILLS

MS-Word, Excel, Access, PowerPoint, Alltel on CPI system and Peoplesoft8.

ACCOMPLISHMENTS

SIGMA BETA DELTA International Honor Society in Business, Management and Administration and President’s Honor List

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