Customer Service, A/R, A/P, Manager, Executive Assistant

Experience

RL Environmental, Inc. – Administrative Manager January 2011 - Present

nManage Back Office Accounts

Accounts Receivable Specialist

oCreate complex service and material invoices

oReceive and post customer payments

oExpedite customer payments

oIdentify cash flow concerns and trends

oCreate Cash Flow Reports

Accounts Payable Specialist

oEnter invoices

oVerify and post payments

oIdentify spending vs. receiving trends

oCreate expense categorization reports

Technical Support

Manage Field & Office Computers

oProvide E-mail support

oIdentify issues and mitigate

oCreate reports and forms for tracking pertinent information

Manage Office Activities

Manage office staff time and performance

Review and correct correspondence

Create and review official documents

Provide support of field staff documentation as needed

Provide Executive Assistant support to the CFO and CEO

State Farm Insurance Company – Auto Claims Processor March 2008 – March 2011

Identify customer concerns and handle fully

Create creative solutions for better claims handling

Enhance customer service skills by creating good rapport with each customer

Boost morale with positive attitude and creative office events

Create creative e-mail correspondence for office events

Manage time extensively in order to create the most efficient outcome

Diffuse customer complaints and handle completely

Kohl’s Department Store – Point of Sale Supervisor August 2006 – June 2008

Directly manage all P.O.S associates

Provide feedback to associates for better customer service skills

Identify and handle all customer complaints

Education

Bakersfield College 2006 - 2008

Southern New Hampshire University 2013-Present

Marketing B.S. – In Progress

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