Customer Service Medical, Banking and Entertainmentn Industries
Resume:
Kelli L. Gaines
Cleveland, Ohio 44120
216-***-**** ~ **.******@*****.***
Creative, friendly, self-starter and quick-study seeks a position in which my diverse work experience
and solid office support mastery can be utilized with my excellent customer service expertise externally,
as well as internally.
Skills and Qualifications
Shows great initiative and takes pride in a job well done.
9,000 + ksph.
Pleasant demeanor in person and via telephone.
Very effective written communication.
Expert usage of Microsoft Word, Outlook, Intermediate usage of Excel and Power Point plus various databases.
Check and Cash handling experience.
Team player who loves to see results and success in others.
Accomplishments
Neatly and accurately prepared large work product for Regional Income Tax Agency within 2 hour time window at KeyCorp.
Maintained large donor database following company standards at The City Mission.
Received $100 bonus from KeyCorp for 100% accuracy in April and May 2009.
Quickly located, sorted, copied and mailed large medical records for case managers at Litigation Management.
Created and maintained new filing system for over 300 patient charts at Fresenius Medical Care.
Accurately ran reports and entered charges into billing system for approximately 25 outpatient surgeries per day at Zeeba Surgery Center. Gained more familiarity with HCFA-1500 and UB medical bills.
Accurately and smoothly tracked attendance, PTO, Supply Orders and Comp certificates for Casino Marketing Director and Casino Host team of 21 at Horseshoe Cleveland.
Work History
Kindred Hospital, Admissions Associate, Part-time, 2014 - Present
Caesars Entertainment d.b.a. Horseshoe Casino Cleveland, Casino Marketing Coordinator, 2012 - 2014
The Reserves Network, PBX Operator and HR/Training Assistant at Horseshoe Casino Cleveland, 2011 - 2012
Kindred Hospital, PBX Operator, Admissions Clerk, 2009-2010
KeyCorp, Queue Processor, Lockbox Specialist, 2008-2009
National City Bank, Lockbox Processing Specialist, 2008
Fresenius Healthcare, Facility Secretary at Suburban Home Dialysis, 2007-2008
Adecco Staffing, Queue Processor at National City Bank 2007
Walmart Department Store, Overnight Cashier, 2006
World Health Staffing, Litigation Support Specialist at Litigation Management, 2005-2006
Zeeba Surgery, Charge Entry/Records Clerk, 2004-2005
The City Mission, Data Processing Technician, 1999-2004
Education and Training
South University - Bachelor of Science in Nursing - November 2014 -Present
Remington College - Cosmetology Program- March 2011 – February 2013
Cleveland Institute of Dental-Medical Assistants - Medical Assisting Diploma - 1999
South High School - High School Diploma - 1997
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