Sales Training
Resume:
Charlotte L. Jeffreys
***************@*****.***
career overview
Over thirty years experience in system analysis, implementation, training and project management for telecommunications, pharmaceutical and financial industries. Significant involvement in training program development and delivery for corporate mergers, telemarketing programs and cradle-to-grave project support for telecommunications, pharmaceutical and banking systems.
Education & Credentials
Allentown Business School Allentown, Pa Microcomputer Repair &
Networking Certification Kutztown State College Kutztown, Pa BS Ed
Alameda University Bachelor of Business Administration
Almadea University Master of Arts/Training & Leadership
Almadea University Doctor of Philosophy in Pastoral Theology
World Christianship Ministries Fresno, CA Doctor of Divinity (Honorary)
QUALIFICATIONS & SOFT SKILLS
LEADERSHIP
Noted for ability to manage multiple projects simultaneously while ensuring excellence to stated objectives.
HUMAN RESOURCE /TRAINING
Efficiently managed the development of training staff, customers, and employees offering personal assistance/guidance when needed. Managed, restructured, and refocused training programs to ensure effective training facilitation and to maximize quality of service to customers.
SALES
Exceeded expectations with revenue growth in all businesses
PROFESSIONAL EXPERIENCE
American Cancer Society Austin, Texas
May 2015 to Present
• Responsible for ongoing communication with Call Center Manager, local event staff, senior leadership members and project team
• Responsible and training for maintaining motivation and moral for all call center staff
• Responsible for resolving technical support issues impacting call floor
• Facilitate and oversee training of ACS developed on-boarding and ongoing materials to new MSABC Recruiters
• Assist with interviewing, hiring and coaching of all MSABC Recruiters
• Collaborate with the Call Center Manager to ensure that all necessary resources are available and in place (staff, technology, space, etc.)
• Successfully demonstrated the ability to perform all Recruiter duties by being able to effectively recruit and coach MSABC Team Captains to reach their team fundraising goals
• Develop and assist Player Coaches as they lead their team of MSABC Recruiters
• Provide ongoing effective coaching, motivation and support to Player Coaches and team members to ensure needs and expectations are met
• Responsible for team’s quality during all phases of the project
CtiPath Austin, Texas
February 2014 to May 2015
Successful delivery activity management within client accounts and add-on sales for one or more projects or streams of consulting and managed services work
•Building and maintaining executive-level client relationships across business units over an extended period of time
•Account financial activities, including accurate revenue forecasting, invoicing, project contribution margin, account contribution margin and review/approval of time and expense reports
•Account sales activities including leading the identification of client needs, presenting Ctipath credentials to address client needs, proposal and negotiation leadership, and closing the new opportunities
•Developing and implementing marketing strategies as it relates to the account and the account industry at Ctipath into effective leaders
•Establishing and building vendor relationships within the account
NCRC, Nationwide,
September 2013 to present
Corporate Trainer. (ongoing)Responsible for increasing membership for non-members or community organizations nationwide so that they can work to promote fair and equal access to credit, capital and banking services for all communities and populations..
1995-2014: Mitel Corporation (Nationwide)
Corporate Trainer (ongoing contract)
• Trained new employees on sales techniques to gain business, obtain sales, and probe in fact finding
• Developed curriculum for new and existing businesses, on new equipment,
and upgrades of telephone & peripheral equipment
• Developed classes using PowerPoint, web-based, and classroom presentations for training deliveries for customers and sales team at Mitel.
• Certifying instructors also implemented global classroom customer service training for employees and managers in business, as well as call centers nationally and internationally.
2010-2014 Divine Direction Consulting, Inc.
Executive Director/Consultant
Provide counseling services and manage homeowner interaction with their lending institutions
• Responsible for all marketing to grow the NCRC with faith based organization that present government programs to prevent foreclosures to communities, to assist with bank refinancing as well as other government programs based on rulings in Congress.
2008-2009: House Digital Media Atlanta, GA
Vice President Sales
• Hired, and Trained sales reps inside and outside to acquire leads over the phone, door to door, email, and trade show
• Qualified all inbound and outbound leads (phone, email, and trade show) and delegate to appropriate sales reps
Implemented,and maintained various marketing and sales databases
Responsible for business reporting and forecasting for assigned territories through use of Salesforce and ACT
2008: Trextel/AT&T Duluth, GA
Corporate Technical Trainer (Contract)
Conducted needs analysis for web-based, classroom, and provided go-to meeting
Trained end user for support of hardware Telephone Systems, Avaya, Nortel, Mitel
Designed and developed related materials such as workbooks, manuals, and instructor guides
Managed and coordinated product support information with outside call center.
Developed a database system to track customer support and product information.
2006-2007: One World, Inc. Morris Plains, NJ, Stay IN Front, Astra Zeneca, Philadelphia
Corporate Trainer
• Incorporated changes in the update to POS proprietary software to plan and complete calls to medical clientele in their territory to generate sales
Trained pharmaceutical representatives national to use proprietary software and practices to gather critical data to increase revenue such as Epic, Cerner, and other software.
COMPUTER SKILLS
Extensive knowledge and proficient in desktop suite with Word, Excel, Access, Microsoft Office Suite, Adobe, Photo maker, PageMaker, PowerPoint, Project, Access, Outlook, Visio
Training: Equipment Training and certifications: RIM Blackberry, Rolm PBX, Valcomm, Polycomm, Mitel SX 20, SX 50, SX 100, SX 200, Nortel 11, 81, Nortel Norstar, ACD, Octel, Meridian and other voicemail systems.
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