Sales Customer Service
Resume:
CAROLE SAMUELSON
Vista, CA
***************@*****.***
EDUCATION
Master of Business Administration 09/2012
Ashford University
Bachelor of Arts of Sociology 06/2006
San Diego State University
PROFESSIONAL QUALIFICATIONS
Extensive experience in administrative duties and executive support.
Accustomed to working in fast-paced environments with the ability to manage multiple projects with varying priority levels.
Superior professionalism with all levels of personnel including senior level executives.
Ability to be flexible, follow tight deadlines, organize and prioritize work
Highly organized, very effected in complex organization and effective information distribution.
Exceptional communication and written composition skills.
Efficient in processing payments, invoices and handing secure customer data.
Proficient with MS Office including Word, Excel, Power Point and Outlook.
EXPERIENCE
ARS National Services Inc., Escondido, CA 12/2014 – Present
Customer Experience/Quality & Compliance
Effectively coordinate with the various ARS departments in preparation for satisfying client requests and preparing audit-related deliverables.
Reviews and completes client (remote or onsite) audit deliverables.
Manages onsite audits to ensure a well-organized and effectual audit.
Logs, tracks and oversees completion of client issues and requests via internal tracking system.
Drafts, reviews and coordinates audit remediation plans.
Manage, review and interpret client communication changes.
Maintains expertise in client requirements to support all ARS departments including Talent Development.
Reviews and supports development of training and education prompted by client requirements.
Consistently reviews current processes to ensure best practices.
Review calls for compliance and deliver coaching as required.
Bridgepoint Education/Ashford University, San Diego, CA 09/2010 – 11/2014
Student Inquiry Coordinator (09/ 2012 – 11/2014)
Maintain and update database of hundreds of student inquires and responding to all in a timely, comprehensive manner while upholding meticulous documentation standards.
Manage high level of outbound call requirements.
Provide general information and guidance about all matters regarding the admissions processes including application, Title Iv funding, GI Benefits and various scholarships.
Create, coordinate and execute department wide engagement events.
Lead Admissions Counselor (09/2010 – 09/2012)
Managed civilian and military personnel divisions.
In-depth and accurate knowledge of FERPA guidelines, military protocol, and university policies.
Provide detailed information and guidance about all matters regarding the admissions processes including application, Title Iv funding, GI Benefits and various scholarships.
Ensure students have all required documentation properly submitted to ensure proper funding of their education.
Meticulous data entry in university records, reviewed across multiple departments.
Assist manager in various tasks to reach team goals and department objectives.
Assist in the development, training and goal achievement of team members.
Respond to student inquiries for information in a timely and professional manner.
Qualify and enroll students in appropriate degree programs.
Coordinate team meetings and team building activities while maintaining budget documentation.
Travelers Club Luggage, Torrance, CA 08/2008 – 08/2009
Sales & Marketing Administrator
Support multiple executives including CEO and Vice Presidents including Correspondence with outside sales team.
Client Account management and new client prospecting.
Communicate with outside sales team and provide any requested documentation to support sales initiatives.
Travel and meeting preparation including marketing presentations.
Marketing research & development for product creation and client prospecting.
Solar Technologies, Inc., Lake Forest, CA 08/2007 – 08/2008
Sales & Marketing Assistant
Data processing and analysis for product offerings and requirements from international clients.
Process financial and A/R paperwork, including Sales Invoices, Orders and Purchase Orders.
Nordstrom, Inc., San Diego, CA & Costa Mesa, CA 06/2006 – 08/2007
Retail Sales Person
Direct sales to retail customers in Women’s Department.
Met and exceeded sales quotas during entire time of employment.
Create and maintain customer personal files according to Company’s Superior Customer Service programs.
Part – Time position held while attending college:
US Navy SPAWAR, San Diego, CA
Administrative Assistant, One year
ADDITIONAL INFORMATION
Golden Key Honor Society
Ashford University
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