Customer Service Medical
Resume:
Ibisa del Valle
Cumming, Ga 30040
*******@*****.***
Experience Medical Receptionist and Clinical Administrator with over 9 years of experience with exceptional skills in patient care and front/ back office procedures.
SUMMARY OF QUALIFICATIONS
•Medical office procedures
•Microsoft Word/Excel/PowerPoint/Outlook
•Lytec, Suncoast and Homecare Homebase
•Bilingual- SPANISH
•Training of Interns/Externs for Medical Programs
•Customer Service/Interpersonal Skills
•Multi-line Phone System
•Insurance Billing
•Knowledge of CPT/ ICD-9 Codes
•Staffing
•Knowledge of HIPPA
•Knowledge and experience with EMR (Electronic Medical Records)
EXPERIENCE
Clinical Administrative Assistant 12/2013-07/2015
Avow Hospice Naples, Fl
Scheduling for multiple disciplines (in-patient and out-patient visits)
Answer multiple phone lines
Staffing
Reply to email
Run and review reports for Managers and Directors
Minutes
Scanning
Faxing
Date entry
Ensure staffs meet their visit modules
Ensure staff is visiting within the Medicare guidelines
Process deaths, discharge and admissions
Documenting phone call
Train other staff members
Triage phone calls
Translate
Admission Referral Coordinator 9/2013-12/2013
Avow Hospice Naples, FL
Scheduling
Maintain communication with Hospitals, Physicians and Facilities
Process/review referrals
Maintain records
Emailing/faxing consents
Request records
Scanning
Follow up call
Explain Hospice Benefits
Data entry
Medical Receptionist 06/2006-04/2013
Dr. Vera M. Robert Naples, FL
Billing
Scheduling
Processing Payments (cash, credit cards and checks)
Reminder Calls
Check In/Out
Translation
Phlebotomy/EKG
Answer Multiple Phone Lines
Fax
Filling
Organize Incoming Fax/ Mail
Verify Insurance/ Pre-certification
Data entry
EDUCATION
Edison College 2012
•Certification as an EMT Naples, Fl
Haines City High School 2006
•High School Diploma Haines City, Fl
References
Available upon request.
Contact this candidate