Customer Service Representative

Monterik Johnson

**** * **** **

Kansas City, Mo 64138

Cell-816-***-****

Alternate Phone-816-***-****

***************@*****.***

Objective: Seeking a post in the call center customer service field where

I could utilize my problem solving skills in an exclusively customer

oriented environment.

Summary: Experienced in providing the best possible customer service and

guaranteeing total customer satisfaction proven patience, tolerance and

immunity to working in stressful environment. Proficient in providing on

job training to new recruits

Skills:

Very articulate with excellent communication skills

Keen listening and quick thinking abilities

Patient, empathetic and convincing

Pleasant and cheerful voice quality

Adaptable, can work in shifts

Good Typing Skills

Excellent computer proficiency with ease in using MS Word, MS Power

point

Professional Experience:

HRBlock, Seasonal/Temp/ Customer service representative

December,2012- April,2013

Tasks:

•Answering phone calls professionally and efficiently

•Identifying, researching and resolving customer issues using computer

database

•Completing call logs and call reports

•Exceeding goals and quotas

Career Advisor, Full-Time/ CSR1

April, 2013-August, 2013

• Handling a large number of inbound calls in an energetic environment

•Providing accurate and timely solutions to customer queries and

problems

• Multi-tasking and maintaining high level of efficiency while meeting

deadlines and quota

Centerpoint,/CCA

October, 2013 -January, 2015

• Identifying write-off accounts.

• Delivering duplicate invoice copies.

• Required to identify, assess, and resolve issues.

• Efficiently and accurately executed tasks.

• Participated in special projects as needed.

•Academic Education:

Attended Hickman Mills High school

Currently Attending Western Bible College

References: Upon Request

Contact this candidate