Customer Service Sales

Daisy Rosali Otsen – Full time career woman

PASSION FOR PROJECT/SALES MANAGEMENT - NEGOTIATION - B2B / B2C

PERSONAL DETAILS

Daisy Rosali Otsen - Dublin Ireland

00353(0)874680677 ******@***.*** Date of Birth – 30/12/1976

PERSONAL SUMMARY

a No is a Yes yet to be born, a maybe is a Yes in Progress, a Yes is what I Persuit with PASSION and Skill. I am a 38 year young, charismatic and efficient professional, who is able to bring an assortment of knowledge and skills to every area of a business. someone who is deeply passionate about sales and management. I have the ability to understand big picture concepts and to dive into the detail needed to implement them. I am more than able to create customer focused win-win initiatives. I strive to break records and deliver excellence.

AREAS OF EXPERTISE

Project management, Sales management, customer services, identifying business opportunities, Negotiation, ability to adapt to multi culture environments, team spirit,social media, social networking. B2B and B2C. Leading and giving presentations in front of bigger groups. Software Savvy, extreme fast learner of new tech/software and management info

ACADEMIC QUALIFICATIONS

Current Academic Educations - BACHELOR of Science in Business and Management

Current Course - SPANISH

HEAO - Business Management

1992-1994 High level Economics Administration education

MEAO - Commercial Economic Secretary

1990-1994 Medium level Economics and Administration education

LANGUAGES

Dutch - English - German – Swedish - Flemish

NATIONALITY Dutch MOTHER TONGUE Dutch

COURSES

Trainer 2015 Certificate

Employee training, provide the employee with skill and knowledge with relation to the job tasks, which then creates a competitive advantage for the company. Training the employees of a company so that they are better equipped to perform the tasks of their job. Develop training materials, training effectiveness evaluation systems. The need for training varies depending on the type of what is being discussed. The process with a training needs assessment. This assessment will be a systematic and objective analysis of the training needs in three main areas - organizational, job, and person.

Six-Sigma Management skills 2015 Diploma

Able to: - Describe the Statistical Process Control; - Define and apply control charts; - Describe and use control charts for attributes; - Describe and use control charts for variables; - Describe control chart pattern; - Describe to use Design of Experiments to understand and optimize process settings; - Explain and apply the statistical techniques used in Six Sigma; - Define an experiment ; - Describe the various types of variables; - Outline the steps in planning Design of Experiments; - List the advantages of Design of Experiments; - List and explain the three major approaches to using Design of Experiment; - the development ofTaguchi Methods by Genichi Taguchi; - typical Quality Engineering applications; - Explain how Taguchi Methods reduce variability of response to maximize robustness; - Define Robust Design and Taguchi's key contribution to it; - Taguchi's Product Design approach; - Define benchmarking and list its benefits; - the key elements of the Benchmarking Code of Conduct; - the steps of widely used benchmarking procedures; - management's benchmarking challenge; - Define what supply chain management is; - how Six Sigma can be used in supply chain management; - List examples of supply chains that have Six Sigma processes; - management's challenge of integrating Six Sigma processes into supply chain systems.

Applied Psychology 2015 certificate Marketing strategies to consumer-client personality psychological aspects of consumer-client personality to devise appropriate marketing strategies.

CAREER HISTORY

Company presentations for small and big groups Dublin Ireland April 2015

Trainer of the new and existing Data evaluators, Dublin Ireland April 2015

Trainer about the company system and software programs for the different local European markets. An American public corporation specializing in internet search, global mapping and advertising technologies. Providing the employee with skills and knowledge with relation to the job tasks. Presentations for bigger groups.

Renewal of existing knowledge and expanding into new knowledge. 2014-2015 Building up career and knowledge base at fast pace to perform in top management function, Preparation for BACHELOR of Sience in Business and Management.

Six Sigma management skills and applied psychology in sales.

Sabbatical Olivella Spain 2012-2014

Researching and analyzing network strategies. emerging trends B2B and B2C and social media in business. Preparation for BACHELOR of Sience in Business and Management.

Manager Customer Care Sales Terneuzen Netherlands 2007-2012

LEADER – STRONG PROJECT/SALES MANAGER – NEGOTIATION – B2B – B2C

*Manages the activities of the customer service/processing department, ensuring that adequate resources and technical skills are available to service customers in accordance with

Company standards

*Resolves complex escalated problems by serving as a product/procedure expert for the team

*Ensure that all service staff adhere to the Quality guidelines and follow through all queries to completion

*Take ownership and hold representatives accountable, while displaying a positive attitude and solid leadership skills Identify training needs for individual representatives based on

quality results and customer feedback *Maintaining good relations with existing customers

*Communicate effectively with all key stakeholders.

Team leader Customer Care Sales Terneuzen Netherlands 1999-2007

LEADER - TEAMBUILDER - TEAMPLAYER

*Supervise a team of 24 agents and monitor performance on a daily basis.

*Provide leadership, motivation and direction to team members, allocating duties and responsibilities.

*Monitor customer service responding where appropriate, so as to improve customer satisfaction.

*Take ownership of customer issues and escalate to Customer Service Manager if required.

*Assist with complex quotes and regional managed accounts.

*Implement sales promotions for the Customer Service Team.

*Communicate effectively with all key stakeholders.

*Coach employees to help them succeed and realize their full potential.

Secretary/ Customer Care-service Sales Terneuzen Netherlands 1994 – 1999

STRONG BUSINESS ADMINISTRATION SKILLS

Informing customers / service, processing of various invoices, approaching customer regarding payments, administrative support of sales team, price quotations, stock allocations.

Administration of orders and invoicing. Action and Results orientated. Troubleshoot and rapidly synthesize information to provide quality solutions. Consistently find new alternatives that works.

KEY COMPETENCIES AND SKILLS

Multi Lingual - Building deep and lasting relationships with customers – leading by example Strong Project/Sales Management – Negotiation – B2B – B2C – Company Presentations – Strong Leader – Team builder – Team Player - Extreme fast learner of new Tech/Software and management info.

TECHNICAL SKILLS

Software – Microsoft office - Word, Excel, Power Point, Publisher, Outlook, Microsoft Project, Adobe, extreme fast learner of new Tech/Software and management info.

Social Media Platform – Blogger, Word press, Twitter, LinkedIn, You Tube, Flickr, various social media aggregate and metric tools for B2B.

If necessary available on short notice, relocation possible.

Contact this candidate