Operation Hotel Operation resort operation People Management Profit Ma
Resume:
UMESH H. BRAMHE
Hospitality General Manager
E-mail: *****.******@*****.***
Hotel General Manager
Career Objective Statement
Proven record 20 years as a Hotel General Manager, with the required experience an organization oversees all aspects of property management
In accordance with company mission statement, maximization of financial
Performance, guest satisfaction and staff development within established
Quality standards
Professional Experience
Queen’s Club of India Raipur
V I P Road Rajiv Gandhi Marg
Raipur (C.G.)
Feb. 2015 to Present
Responsible for supervising all areas and operations of a particular club fitness and health, responsible for coordinating the different functions done by all employees of the establishment
Job responsibilities
In charge of all the club's departments and functions.
Budgets, and revenue, coordinating with other departments or patrons
Responsible for ensuring the entire facility accepted standards and that all equipment are in good working condition; setting long-term goals for overall business improvement;
Planning, developing, and executing fitness programs for their patrons.
Create advertising plans and promotions to improve sales; organize and promote events for patrons; develop the club’s marketing strategy to attract new clients and retain existing ones
Maintain a high standard throughout the club’s premises.
Oversees the care and maintenance of all the club’s physical assets and facilities
Coordinates the marketing and membership relations programs to promote the club’s services and facilities to potential and present members
Ensures the highest standards for food, beverage, sports and recreation, entertainment and other club services.
HOTEL MALLIKARJUN INTERNATINA, Balaghat (M.P.)
General Manager
January 2014 to Feb. 2015
Hotel Mllikarjun international is unique and contemporary star hotel in Balaghat as General Managers have an extremely important role ensuring the successful management of the Hotel and welfare of the family members in their care.
Job responsibilities
As a General Manager here I am handling the overall operations of an exclusive day to day basis to continual improvement in the key result area guest service, employees, property appearance, sales & marketing, and financial control.
Planed, directed and organized the entire hotel services, while taking a strategic proactive approach and planning ahead so maximizes its profits.
Demonstrated leadership while paying attention to details: Set the example for the hotel employees, strived to the highest standard of service to meet guests’ expectations and needs.
Supervised the entire hotel functions such as: reservations, reception, concierge, food and beverage departments, restaurants operations and housekeeping.
Focused on the both important element of the role – Business management as well as people management.
3* Hotel Nehal, Abu Dhabi (UAE)
Manager Operation
February 2012 to December2013
Job responsibilities
Controls all the departments such as food production, food & beverages, housekeeping, front office it depends upon the size of the hotel if a hotel is small then only one.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
5* Hotel – Ramada, Navi Mumbai (Wyndham Group of Hotel)
Manager Operation
December 2010 to January 2012
Hotel Ramada (Wyndham Group of Hotel),
Juhu Beach, Mumbai (M.H.)
Manager F&B
February 2008-November 2010
Responsible for maintaining visibility with guests at all times, and for assisting to run a hotel that has 110 guest rooms and suites, 04 conference rooms,04 restaurants, a lounge and a heated indoor pool.
Job responsibilities
Using hotel resources to maximize guests’ satisfaction & optimize revenues.
Establish expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations.
Successfully operated five F & B outlets.
Establish and maintain cordial relationships with hotel members.
Continuously developing the hotels brand.
Attending tourism trade fairs and exhibitions.
Providing the hotel owners with regular reports on the hotels operating objectives and fiscal performance.
Aggressively managing all the independent revenue and expense areas to ensure profitability.
Hotel Ashoka Heritage,
Raipur (C.G.), India.
General Manager
December 2006 to December 2008
Having ultimate responsibility for the overall operation of the Hotel and also responsible for guest satisfaction with delivering first class service.
Job responsibilities
Establish and maintain cordial relationships with hotel members.
Set goals, motivate & discipline employees.
Control of general expenses and resolve guest related issues in accordance with the company goals.
Built a motivated team through planning and behavioral interviewing hiring practices.
Live on Hotel's premises and be on call 24 hours a day to resolve problems or emergencies
Establish expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations.
Make decisions and develop plans for how to manage hotel. Created a team spirited atmosphere through implementation of employee incentives.
3* Hotel Shreepadh Continantal,Amravati (M.H.), India.
Food and Beverage Manager
April 2001 – November 2006
Having ultimate responsibility for the overall operation of the F&B Departments. Also in charge of delivering results exceed guest satisfaction with delivering first class service?
Job responsibilities
Responsible for all guest services and administration in Food and Beverage department, Financial reporting, Food and Beverage cost control and budgets to ensure maximum profitability of the department.
Take all the responsibility of entire operations of catering managers and food and beverage department.
Enforced and implemented effective controls of food, beverage, and labor costs.
Responsible for bringing food cost and wage budgets under budget.
Building strong relationships with companies that supply the hotel.
Maintain, develop and improve image of all the F & B outlets in terms of customer service, quality of food and beverage and dining ambience.
HOTEL GREEN CITY – Dhantoli, Nagpur (M.S.) India
Sale and Operation Manager March 1997 - February 2001
SHRIPPED CONTINANTAL HOTEL - Amravati, (M.S.) India
Asst. Food &Beverage Manager January 1995 – January 1997
AREAS OF EXPERTISE
Guest Relations Corporate Guest Experience
Sales & Marketing Front Desk Management
Managing Housekeeping Customer Service
Performance Management Hotel Operations
Restaurant Management Food & Beverages
ACADEMIC QUALIFICATIONS
A.I.H.M.C.T. (Annamalai University), Nagpur (M.S.) India
P.G. Diploma in Hotel Management Hospitality 1992 - 1994.
Hari Sing Gaur University, Sagar (M.P.) India
Completed B.A. Part III 1990 - 1991
PERSONAL DETAILS
Father’s Name : Late Harishankar Bramhe.
Permanent Address: Behind Gayatri Mandir, Shashtri ward,
Barapathhar Seoni (MP).
Present Address : Himanilyan heights MIG Block no.07
1st floor, Dumartarai Raipur (C.G.)
Interest : Playing Football & Drawing Bike.
Language Skills : English, Arabic, Hindi, Marathi, &
Chhattisgari.
Date of Birth : 14th January 1971.
REFERENCES : Available on request.
E-mail Add : *****.******@*****.***
Declaration
I hereby declare that above mentioned information as do as per my knowledge.
Place: Raipur (C.G.) Signature
Date: 12/08/2015 (Umesh H. Bramhe)
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