Customer Service Active Directory
Resume:
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RICHARD M. THOMAS
*** ******** **. ********, ******** R2H 0N3 ***@***************.** 204-***-**** PROFILE
Solutions-oriented IT professional with notable success managing a broad range of corporate IT initiatives. Participation in planning and implementing information-security solutions in direct support of business objectives. Demonstrated ability to implement and support solutions that strengthen organizations. Outstanding leadership with the ability to coordinate and direct all phases of project-based efforts while managing, motivating, and leading others. Looking for a senior leadership role with a strong organization. SUMMARY OF SKILLS
Management
Project Leadership, Vendor Management, Policy development, Technology Implementations, Department mentorship, Disaster Recovery Planning, Process improvement
Technical
Windows 2K-2K8 Active Directory design and implementation. Microsoft Exchange 5.5 - 2007 Administration & Implementation, LAN & WAN Administration, Infrastructure Design.
Vmware, Blackberry Enterprise Server Implementation, SAN Technologies, Sonicwall appliance, Barracuda Spam Appliance. Development and
Application tools Microsoft Office, Microsoft Project and Visio, IIS Operating Systems
MS Windows 95-Windows 7, Macintosh, Suse Linux,
Windows Server NT4-2008,
Networking TCP\IP, DNS,VPN, Wireless Technologies
Hardware Cisco, IBM, HP Compaq, Dell
Software Citrix, RightFAX, IBM Director, Accpac, Symantec Backup Exec Anti-Virus - Trend Micro -Symantec & AVG
*CANADIAN GOVERNTMENT SECRET CLEARANCE
PROFESSIONAL EXPERIENCE
Consultant June 2010 - Present
Remix Technology Consulting Inc.
Providing onsite and remote support for clients.
Small to Medium sized IT Business Analyst support
Project management & training
Disaster recovery planning
Technical Integration and implementation (Windows and Mac) Lead Consultant\Analyst, Windows 7 Project August 2014 – March 2015 Manitoba e-Health as Client of Remix Technology Consulting Inc Provides information systems management to all hospital and healthcare facilities in Manitoba
Managed upgrade over 15,000 computers to windows 7, in 8 health care facilities
Create and Manage project timelines and milestones, met all deliverables
Supervise project team of 5-15+
Create and review needs analysis with business units for migration
Software procurement with multiple vendors for custom hospital software.
Coordinate and create team schedules
Serve as escalation point for technical and customer service issues.
Develop technical documentation for consultant migration and upgrade process. Richard Thomas
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Integration and Migration Analyst
Hewlett-Packard\Manitoba Public Insurance August 2012-October 2013 As Client of Remix Technology Consulting Inc
Non-profit Crown Corporation that provides basic automobile coverage in the province of Manitoba.
Assist in cross provincial migration of 300+ Windows based Servers in multiple domains
Provided detailed analysis of servers to be migrated o Quality assurance of information
o Data collection
o Final check point before migration
Configure and maintain in house printing and Abstract applications and servers Manager, IT Infrastructure July 2009 – May 2010
Arctic Co-Operatives Limited
Company provides support to a co-op network of retail stores in the Arctic Circle. Responsible for departmental leadership, the development and execution of technical and operational service level strategies to support day-to-day business activities.
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Worked with outside vendors to achieve departmental goals
Created and implemented comprehensive Backup and Disaster recovery plan using virtualization technologies
Directly handled escalated support issues - both desktop and server, and raised overall customer service levels for the department.
Created and reviewed needs analysis with business units to elevate business standards and IT infrastructure reliability.
Microsoft Exchange 2007 environment (server) build administration
Managed Active Directory objects, user accounts, Groups and policies for 60+ Users
Directly responsible for all company server administration and builds
Lead company initiatives for both VMware and Citrix Implementations. Enterprise Operations Specialist / Global Operations April 2007 – July 2009 MS Exchange Admin\Mobile Device Specialist
Great-West Life Assurance
Canadian Insurance provider in with many small to large insurance and investment companies under its nationwide corporate umbrella.
Responsible for server-end support to enterprise Email and Blackberry systems. Also second level support to remote and local systems, in a distributed computing environment.
Investigated and resolved Email and Blackberry issues for internal staff resulting in effective business communications and increased customer service levels.
Performed in-depth performance analysis in MS Exchange environment and implemented changes, which increased the performance, efficiency and stability of the company’s email servers and over 2000 users nation wide Richard Thomas
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Manually monitored and administered SPAM related defenses in a 48 hour crisis situation, effectively maintaining high service and security levels without disruption to the business.
Managed Active Directory objects, user accounts & Groups Network Administrator April 1999 – April 2007
Ricki’s...A Division of Comark
Canadian based retail company with a over 155 stores across Canada. Responsible for support, installation, and administration of Microsoft Exchange and Active Directory services in Winnipeg, Vancouver and Mississauga.
Created company wide policies and procedures governing corporate security, email and Internet usage, access control, and incident response.
Solely responsible for business case analysis and integration of Blackberry server and over 40 devices.
Designed, managed and implemented, Active Directory, migrating from a Windows NT Domain, in 3 locations across Canada.
Project Manager for nationwide Exchange 2003 upgrade. Successfully achieved all objectives and goals.
Provided leadership and direction to technical reps across the country EDUCATION AND CREDENTIALS
Professional Institute Training, IT Project Management CDI Corporate Training
SQL Programming & LAN Networking, Business Administration Red River College
Computer Programming and Repair
Midwestern School of Business Technology
Additional Courses:
Troubleshooting Microsoft Exchange 2007
Exchange 2007 Disaster Recovery
Microsoft Windows 2003 Server Administration
Microsoft Exchange 5.5 to 2003 Migration
Troubleshooting Microsoft Exchange 2003
Troubleshooting Windows Active Directory
Managing a Microsoft Windows Server 2003 Environment
Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
Implementing Microsoft Windows 2000 Professional and Server
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