Customer Service Health

MARIA M BURCIAGA

PO Box **** n Sunland Park, NM *8063

915-***-**** n ***********@*****.***

CORE COMPETENCIES

Customer Service: Over a decade of experience in all facets of customer service relations at the international level focusing on efficiency and quality of service and the ability to provide follow-up, and attention to detail to resolve problems.

Flexibility/Adaptability: Fast learner with the ability to adapt to new or changing situations, remains calm under high pressure situations, is a problem solver, is multitask oriented, and resourceful.

Creative Thinking: Proven track record in developing and implementing innovative ideas/changes that are response to customer/organizational needs, continuous and for exceeding organizational goals.

Systems Thinking: Consistently focused on the core business of the organization.

Technical Competency: Technologically inclined with extensive knowledge on computer software applications (i.e. Word, Excel, PowerPoint, and Publisher and office equipment).

Organizational Stewardship: Dedicated, determined and driven to achieve the organization’s mission objectives with emphasis on collaborating, information and resources to promote a friendly cooperative work environment and to nurture opportunities for collaboration.

EDUCATION AND CREDENTIALS

Master in Arts of Education, University of Phoenix, Santa Teresa, NM 2008

Bachelor of Science in Human Services, University of Phoenix, Santa Teresa, NM 2006

Associate Public Health, Dona Ana Community College (In progress)

Certificate of Recognition, New Mexico Clean and Beautiful City of Sunland Park 2006

Certification of Appreciation, Project Vida AmeriCorps Vista 2006

Certification for training, Alzheimer’s, Southern Area Health Education Center 2013

PROFESSIONAL EXPERIENCE

Mountain Shadows Home Care Inc 2013-Present

Caregiver

Assist client with daily activities. Maintain a positive attitude to provide quality service with respect.

Key Components

Non medical assistance to client by assisting in meal preparation, toileting, and grooming

GADSDEN ISD SUNLAND PARK NEW MEXICO

Substitute Teacher August 2008 - August 2011

Provide care/supervision, oversight, and accountability for children in compliance with school policies. Administer standardized ability and achievement tests to kindergarten or elementary students.

Key Components

Confer with other staff members to plan or schedule lessons promoting learning, following approved curriculum.

Establish and communicate clear objectives for all lessons, units, and projects to students.

JACKSON HEWITT EL PASO, TEXAS

Tax Preparer January 2001 - April 2011

Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Follow office duties such as filing and answering telephones.

Key Components

Consult tax law handbooks or bulletins to determine procedures for preparation of a typical return.

Expressed appreciation and invite customers to return next year.

THE UNIVERITY OF NEW MEXICO ALBURQUERQUE, NEW MEXICO

Client Support Assistant October 2007 - July 2008

Serving Molina Medicaid recipients, a multi –system outreach program serving client needs through health care, clinical education and health related services. Functions such as interviewing clients. Referring clients to health related services. Monitor and. follow up with client by home visits on a weekly, monthly reports to Molina main office in Albuquerque patient status reports.

Key Components

Coordinate resources available to the community on behalf of the client by creating plans as well as ensure the monitoring and tracking of support services.

Outreach programs of multi-system related to health care delivery, clinical education and health related services.

AMERICORPS/VISTA EL PASO, TEXAS

Vista Member August 2005 – August 2006

Create safe recreation and positive social interaction among youth in the Sunland Park area, developed a variety of inter-related youth programs sports, recreation, training workshops recruitment of volunteers, publicizing activities by media, coordinate meetings and fundraising events within the community, handle grant funding trough immediate supervisor. Manage the daily operations of recreational facilities. Supervise and coordinate the work activities of personnel, such as training staff members and assigning work duties.

Key Components

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Meet and collaborate with agency personnel, community organizations, and other professional personnel to plan balanced recreational programs for participants

Supervise in-kind and monetary donations for special events on-going

Worked closely with city leaders to promote healthy recreation and positive social skills with the youth projects

References

Sandy Buckingham 575-***-****

Olga Hernandez 915-***-****

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