Management Customer Service

Maximo A. Vidanes

Block * Lot ** Stage * Phase *-E, Macaria Village,

Biñan Laguna Philippines 4024

Residence Telephone: 632-***-****

Cellphone: 090*-******* / 092*-*******

E-mail; **********@*****.***, ***.*******@*****.***

Profile

Responsible, honest, dedicated, hardworking, flexible, able to work with own initiative, result and team oriented with supply chain experience working in a global manufacturing environment. Continue to seek an opportunity to develop and train individual in pursuit of any field in supply chain management.

WORK EXPERIENCE(S):

Logistics Assistant – Receiving Loading Dock in Charge

Transitions Optical Philippines Incorporated

October 2008 to July 2014

*Over all in charge of Receiving Incoming Loading Dock.

* Organize and review receiving activities to maximize efficiency and effectiveness.

*Manage both physical and system receipts of all incoming materials.

*Ensure that proper records and control of all incoming goods received are maintained

* Ensure that receiving of the goods is supported by the proper documentation (i.e. a Purchase Order as well as Delivery Order / Invoice) before accepting the delivery from the supplier

* Ensure that all the incoming goods received are of the required quantity and quality and standard. * Established procedures are to be adhered to. Any deviations are to be corrected discreetly and immediately

* Ensure the goods received and data entered into material management system accurately

* Ensure working area is clean and presentable

* Ensure routine inspection and maintenance of all material handling equipment to be carried out

* Provide guidance to section members in accordance with Company’s code of conducts and warehouse management ethics

* Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees

*Constructive relationship is build with external contacts, internal customers and team members

* Issues form supplier and user departments are dealt with in a prompt and professional manner

*Check and manage the transfer of billing invoices to Finance Account Payable Group.

*Provide timely information on the actual delivery of purchased items to both purchasing and end user.

*Facilitate the physical unloading of containerized received shipments with a forklift.

*Coordinate with Finance AP and Purchasing in reference to supplier billing.

Accomplishments

Studied and implemented the Receiving On the Dock Automated reporting system.

Reviewed and revised procedures and work instruction in reference to job modification.

Customer Service Staff

Transitions Optical Philippines Incorporated

September 2007 to September 2008

*Accurate and timely Sales order processing

*Delivery tracking/monitoring

*Ensure timeliness and quality of deliverables

*Inventory tracking/monitoring including allocation of unallocated stocks

*Detailed investigation to resolve issues encountered

*Controls Order Management and recommends action items to maintain, facilitate, and improve preparation of orders and shipment to customers.

*Develops business intelligence tools to support communication and feedback with internal and external customers.

*Resolves customer complaints against agreed lead times and determine corrective actions to prevent re-occurrence.

*Coordinates introduction of new products from each customers.

Accomplishments

Team member who studied and implemented the semi-automatic order uploading process for both Inventory and Vendor Manage Inventory.

Warehouse and Shipping Coordinator

Transitions Optical Philippines Incorporated

March 2000 to August 2007

*Managed finished goods warehouse operations through effective controls and space allocation.

*Responsible for an efficient inventory management through directing and supervising all associates handling inventory management functions;

*Ensuring adequate inventory levels of materials and products in accordance with inventory cycle counts and conducting inventory analysis to solve inventory problems; responsible for developing and implementing inventory control procedures and coordinating managing physical inventory counts.

*Responsible for the integrity of the materials from shipping, staging and shipping.

*Responsible for the coordination of of picking appropriate finished goods according to orders, placing on carts, boxing and palletized for dispatched.

*Coordinates with Forwarders for the timely schedule of shipping pickup in reference to airline cut offs.

*Responsible in conducting yearly RFQ to ensure reasonable shipping rates in reference to budget.

*Responsible for the management of forwarders through periodic performance periodic review.

*Coordinates with PEZA and Customs in reference to complying with export requirements.

*Conducts training for warehouse associates.

*Create Supply / Demand allocations to ensure optimum supply

* Logistical processing of orders; coordination with internal/external partners from ordering

to delivery

*Meet & Improve Order Cycle time goals through efficient allocation & distribution planning

* Participate in system and operation projects and provide inputs on process improvements to meet management objectives of elimination, simplification and automation wherever possible.

* Develop and maintaining the logistics strategy and set up.

*Establishing and implementing guidelines and procedures in line with global policies and local/international laws.

*Preparation of export documents.

*Preparation of KPI reports

*Facilitation and coordination with local Customs authorities for export clearances.

Accomplishments :

*Initiated; organized; and facilitated the yearly freight RFQ thus reducing cost.

*Studied, systematize and implemented the Pre-labeling process thus reducing the shipment preparation from six (6) days to three (3) days.

*Development and facilitated the implementation of shipping containerization system.

Studied, planned the warehouse barcode scanning system.

Material Control Supervisor

MAXTEK Philippines Corporation

April 1997 to March 2000

*Managed both raw material and finished goods.

*Responsible for an efficient inventory management.

*Ensures that finished goods are within target levels by adjusting and aligning production plan based on the latest demand and supply requirements

*Conducts Material Usage review in reference to agreed standard usage.

*Ensures products are with complete material support prior scheduling.

*Participate to cross functional/alignment meetings – material allocation, Planner Scheduler, Demand Planner, Production Coordinator with Supervisor.

*Facilitate with forwarder and Export Traffic Department in reference to weekly shipping.

*Facilitate the weekly inventory reporting system to the US Global headquarters.

Warehouse Distribution Center In-Charge

Republic Asahi Glass Corporation

October 1993 to December 1996

*Managed finished goods warehouse operations through effective controls and space allocation.

*Responsible for an efficient inventory management through directing and supervising all associates handling *inventory management functions;

*Ensuring adequate inventory levels of materials and products in accordance with inventory cycle counts and conducting inventory analysis to solve inventory problems;

*Responsible for developing and implementing inventory control procedures and coordinating managing physical inventory counts.

*Responsible for the coordination of of picking appropriate finished goods according to orders, placing on carts, boxing and palletize for dispatched.

*Coordinates with Forwarders for the timely schedule of shipping pickup in reference to airline cut offs.

*Responsible for the management of forwarders through periodic performance periodic review.

*Conducts training for warehouse associates.

*Performs yearly budget and conduct periodic budget performance review.

Accomplishments :

*Planning, setting up and pioneer operation in charge of the automotive distribution center.

*Setting up manufacturing process standards in the sub-assembly of automotive glasses.

Materials Packaging Supervisor

Republic Asahi Glass Corporation

January 1993 to September 1993

*Perform Material Requirement Planning of packaging materials for the Float Glass Plant.

*Act as Shift Supervisor in the supply of packaging materials required by the plant.

*Provide the production schedule of third party packaging contractor.

*Set and compute the standard manufacturing standard in reference to the supply of the packaging wooden crate of float glass.

*Performs yearly budget preparation and conduct periodic budget performance review.

Accomplishments

Created wooden crate designs to reduce production cost.

Performs process improvement in the manufacture of wooden crate.

Purchasing Officer

Republic Asahi Glass Corporation

May 1989 to December 1992

*Performs local material purchasing and conduct purchases of all local materials.

*Handled timely planning and purchases of both requested and inventory materials with respect to quality and quantity.

*Conducts negotiations with suppliers regarding the scope; time; quality; specifications and cost.

*Performs supplier monitoring and supplier evaluation.

*Facilitate the Material Require Plan of the packaging materials.

*Ensuring that adequate stocks are available for all inventory materials

Accomplishments

Sourced and established the purchased of wooden bolt used in the fabrication of glass block wooden crates from the distributor down to the manufacturer thus reduced the purchased cost by 360%.

Staff Engineer

Republic Asahi Glass Corporation

April 1987 to April 1989

*Performs and monitor the monthly manning complement of the whole plant.

*Facilitate the Productivity Improvement Company Program.

*Facilitated the Quality Circle Company Program

*Facilitated the War on Waste Company Program.

*Performs manufacturing process improvement validation.

*Performs office and plant lay outing.

*Performs Motion and Time Study to set manufacturing process standards.

Accomplishments

Planned and implemented the Mirroring Plant Layout.

Set Third Party contract unitize cost standards.

Training and Seminars Attended:

Forklift Truck Safety Training and Skills Assessments, Atlantic Safety Consultancy, Inc. July 2012.

Forklift Truck Safety Training, Atlantic Safety Consultancy, Inc. April 2011.

Forklift Truck Safety Training, Atlantic Safety Consultancy, Inc. March 2010

Forklift Truck Safety Training, Atlantic Safety Consultancy, Inc. January 2009

Effective Business Communication Skills, ANCILLA Enterprises, December 2008

Modern Accident Investigation with Apollo Root Cause Analysis, Atlantic Safety Consultancy Inc. January 2007

Supervisory Safety Training, PEME Consultancy, Inc. October 2006

Incident Management for Emergency Responder, Transitions Optical Philippines Inc. June 2005

Leadership Skills Program - Role of the Supervisor as Quality Driver, ANCILLA, January 2004

Leadership Skills Program - Role of the Supervisor as a Communicator, ANCILLA, November 2003

Leadership Skills Program - Team Leader, ANCILLA, November 2003

Accident Investigation, Atlantic Safety Consultancy, September 2003

Import / Export customs Procedures, Center of Management Studies, October 2003

Supervisory Leadership Skills – Managing Self towards effective Leadership, ANCILLA, July 2003

Supervisory Leadership Skills – The role of a Leader as Performance coach, ARCILLA, September 2003

Introduction to ISO9001:2000 QMS Requirements, Neville & Clarke, July 2002

Microsoft Excel 2000 Advance, EDUPRO Inc., March 2001

Facilitator’s Training Program for Continuous Improvement Teams, Change Consultants Inc., February 2001

Continuous Improvement Team Training, Transitions Optical Philippines Inc., February 2001

Leaders of the Future Workshop, Change Consultants Inc. July 2000

Team Building Seminary, DTI-Clara, January 1999

Creating Customer Loyalty, John Clements Consultancy Inc. August 1995

Warehouse Operations management, Asia Center for Business Development Inc. December 1993

Quality Circle Leaders Training Course, Development Academy of the Philippines, March 2003

Total Quality Commitment 5P Seminary Republic-Asahi Glass Corporation, August 1992

Analytical Tools for Supervisors, Asia Business Consultants Inc., October 1998

EDUCATIONAL ATTAINMENT:

Bachelor of Science in Management and Industrial Engineering

Graduated March 1987

Mapua Institute of Technology

KNOWLEGEABLE IN COMPUTER APPLICATIONS SUCH AS:

Microsoft Office 2007 ( Excel, Word, & Power Point)

UNIX System – MFG PRO

CORVU System

PERSONAL DETAILS:

Date of Birth: November 18, 1965

Nationality: Filipino

References are available on Request

Contact this candidate