Service Executive
Resume:
PRAMOD PANDEY
OPP-Fun N Food Village
Kapashera, New Delhi-110037
Cell No:-+91-926*******, 991*******
**********@*****.***
CAREER OBJECTIVE
Seeking challenging assignments in Air Ticketing Management in order to achieve the pinnacles of professional excellence in understanding the business processes and contribute to the profit of the organization by utilizing my acquired skills and knowledge.
ACADEMIC QUALIFICATION
Completed Graduation B.Com from Awadh University 2013 with 55%.
Senior Secondary passed from UP Board in 2010 with 63%.
Junior Secondary passed from UP Board in 2008 with 61%.
EXPERIENCE BACKGROUND
Presently working with NIIT Smart Serve designated as Sr.Executive supporting for UMB Aviation.
Job Profile: - Travel (IT Service Desk Analyst)
Responsibility to support queries and request delivered to GSC Centralized mailbox.
Provide telephony support for initial fault diagnosis; liaise with user and customer throughout to ensure satisfactory resolution of problem.
Identify issue, provide the Technical support and resolve the IT log request
Monitor the Network Operation Center and Log IT request and escalate to the concern team.
Raise request for updating documentation pertaining to process and support client updating knowledge base.
Responsibility to monitor client application OFS (OAG Flight System) which is FTP support system.
Responsibility to monitor client IBM TIVOLI jobs Scheduler application and make sure the jobs are successfully completed.
Prepare daily, weekly and monthly MIS Reporting pertaining process employees data
Floor support for new hires related to the Process.
Support and Coordinate with different tech support team to resolve issues and concerns to provide best services to client.
Disaster Management- Monitor and upload weather and flight reports on Client application MIGO.
Supported Applications – IBM Tivoli jobs scheduler, Advent Net - Ticketing tool, OFS-FTP.
Centralized mailbox – MS-Outlook, MIGO-Disaster Management
Previously Worked with Interglobe Technologies, designated as Customer Care Executive supporting Air India Reservation Desk from Jun 2011 to Mar 2012.
Job Profile: - Airline Executive
Handling Air India’s on call reservation desk.
Desk type: Reservation, Cancellation, Baggage, Refunds and Changes, Special Service Requests.
Floor support for new hires related to reservation desk.
Handling Voluntary, Involuntary and IROP changes
Supported Applications – SRDT, Liaison, Emulator
Previously Worked with Travel Service Solution, designated as Customer Care Executive supporting Reservation Desk from May 2010 to May 2011.
Job Profile: - Ticketing Executive
Handling Passenger reservation desk.
Desk type: Reservation, Cancellation, Baggage, Refunds and Changes, Special Service Requests.
Support for new hires related to reservation.
Supported Applications – Amadeus, World span, Apollo
PROFESSIONAL QUALIFICATION
IATA certified (International Air Transport Association) from The Aircraft ATMI in 2011.
CPCA certified (Certified Professional Computer and Accounts from NIFA in 2010.
STRENGTH
Strong sense of responsibility and positive attitude of mind.
High level of determination and Smart work.
Good interpersonal Skills and Organized.
HOBBIES
Making friends.
Riding bike.
Personal Details
DOB : 23rd Feb 1992
Language : English, Hindi, Marathi
Passport No : M2354038
Nationality : Indian
Father Name : Mr. Virendra Pandey
Address : H.No-56, Vill-Lakhna, Po-Pachwas, Dist-Basti,
Uttar Pradesh (272127).
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