Customer Service Representative

Johanna Humphrey

*** ******** ***** ****** ****: 706-***-**** McDonough, GA 30253 ********.********@*****.***

OBJECTIVE

To obtain an entry level position as a customer service representative with a reputable company performing the designated duties while providing excellent service.

EDUCATION

William Henry Shaw High School, Columbus, GA

August 2006- May 2010

College/ Tech Prep

GPA: 3.7

Georgia State University, Atlanta, GA

August 2010-August 2014

Bachelors of Biological Sciences

Program GPA: 3.0

EXPERIENCE

Center for Disease Control/HHS

June 2011 – Aug 2014

Job Title: HR Assistant (summer hire)

Supervisor: Ms. Gail Williams

Duties: Serve as HR Assistants, scanning paper document into individual’s Electronic Official Personnel folder (EOPF) using a Fi-6130 Scanner and Office Personnel Management Database. Knowledge of processing actions to include; promotion, reassignment, conversion, etc. Knowledge of various codes for personnel action. I create and modify documents using Microsoft Office. These documents had to be sorted into specific folders within the EOPF. Average load of scanning for a two hours period was 75 documents. Provides clerical and technical support to the personnel management activities of the HR MGT staff. Proficient in using automated systems such as Microsoft office, Word, Power Point, Excel and email.

Barnes and Noble Booksellers

May 2012-Present

Job Title: Cashier/Barista

Supervisor: Lenora Quann

Duties: Customer service representative; handle customer complaints, process orders, and provide information about an organization’s products and services visual Merchandising: Cashiers handle payments from customers purchasing goods and services Managing all the cash transactions in the workplace. Maintain daily account of the transactions. Checking the daily cash balance. Interacting with the customers that come to the counter. Solving all their cash related inquiries. Checking for the price of products and any discounts or offers. Receiving coupons and deducting the said amount from the transaction. Reporting discrepancies they find with the accounts to the supervisor.

Georgia State University Bookstore, Atlanta, GA

August 2011-February 2012

Job Title: Cashier. Stocked Items.

Supervisor: Ameerah Muhammed

Duties: Received incoming mail, and records and controls registers. Receive visitors and telephone calls, forward customers to proper staff members and answers inquiries. Complied monthly report of all FASFA applications. Gathered maintained and communicated sensitive information. Sort and classify students’ letters and prepare them for mailing. Imported documents and student information into designated files system (FASFA).

AWARDS/HONORS

Georgia Certificate of Merit Award

May 2009

Awarded by: University of Georgia/William Henry Shaw High School

National Technical Honor Society

August 2008-May 2010

William Henry Shaw High School, Columbus, GA

Mu Alpha Theta

August 2008-May 2010

William Henry Shaw High School, Columbus, GA

SKILLS

Three years of experience in Biology and Chemistry laboratories.

Has worked with Microsoft Word, Excel, and other computer software programs

Studied human physiology, heart anatomy and disorders/defects.

Experience in diagnosing atrial/ ventricular septal defects, right/left ventricular hypertrophy, right/left bundle branch blocks, axis deviations, and other heart disorders through observing electrocardiograms (frontal, augmented, and precordial leads).

Experience in diagnosing atrial and ventricular septal defects via oxygen saturations and atrial/ ventricular pressures.

Able to diagnose regurgitations, prolapse, and stenosed valves via heart auscultations.

Able to diagnose tumors, infarcts, and brain bleeds via MRIs

Able to diagnose common blood, liver, kidney and bone disorders along with infections via blood and hematology panels.

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