Customer Service Manager
Resume:
Name: Keli Ritchie
Address: **** ******** ****
Youngstown OH 44515
Phone: 330-***-****
E-mail: ********@****.***
Education:
College: Kent State University
Address: 800 E Summit St,
Kent, OH 44240
Major: Bachelor’s Degree in Paralegal Studies
Graduation Date: 08/15/2015
High School: Austintown Fitch High School
Address: 4560 Falcon Drive
Youngstown OH 44515
Completion: 4 Years
Degree: Diploma
Experience:
Makridis Law Firm
Duration: 1/20/2015 – 4/30/2015
Position: Paralegal Intern
Supervisor: Fern Gordon
Duties: Performing dictation, filing documents with the court, answering phones and interacting with clients, assisting clients with intake forms and assisting Attorney Makridis with discovery.
Trumbull County Law Library
Duration: 8/01/2013- 12/10/2013
Position: Legal Research Intern
Supervisor: George Baker
Skills: Legal Research both hard copy and Using Westlaw
Employment:
Austintown Giant Eagle
Duration: 3/27/2011- Current
Position: Cashier and Service Center Clerk
Skills: Customer Service, Task Management, Problem Solving, Bill Pay, Check Cashing
Quest Advantage
Duration: 7/7/2012-12/192014
Position: Medical Billing Assistant
Skills: Computer and Typing Skills, Time Management, Assisting Medical Billers, Entering in all demographics and Verifying Insurance Information,
Handels Ice Cream
Duration: 3/2007-3/2012
Position: Manager
Skills: Customer Services, Opening and Closing Store, Managing Shifts, Overseeing Staff, Counting Deposits
Volunteer Groups:
Name: Guardian Angels Program
Explanation: I am a member of the Guardian Angels Program through the Trumbull County Probate Court where volunteers are sent to nursing homes to assess the condition of residents who are without family and visit with them
References:
1. Attorney Irene Makridis
2. George Baker
Law Library Director
3. Cyndee Fisher
Office Manager of Quest Advantage
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