Experienced Human Resources & Benefits Professional

Sue Walton-Robertson, PHR, SHRM-CP

Las Vegas, NV l Phone: 619-***-****

***.******.*********@*****.***

Professional Summary

High performing, strategic- thinking Human Resources Generalist with over five years of experience in the human resources and employee benefits field. Highly skilled at relationship building with both internal and external customers, amongst teams consistently producing high quality results; exceptional writing, presenting, and interpersonal communication skills. Well- versed in all phases of recruitment and hiring, including defining job roles, federal and state employment laws, assessing needed skills and qualifications, and evaluating candidates. Self- motivated with the proven ability to multi task in order to produce superlative results in a high pressure environment.

Professional Experience

ZIRTUAL – Las Vegas, NV

Human Resources Generalist, 4/2015 – 8/2015

• Administers various human resource plans and procedures for all company personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains employee handbook.

• Participates in developing department goals (OKR’s), objectives and systems.

• Administers the compensation program; monitors the performance evaluation program and revises as necessary, conducts compensation analyses on all positions.

• Performs benefits administration up including processing benefit paperwork, claims resolution, change reporting, and communicating benefit information to employees. Ensures compliance of Section 125 plans, and answers employee questions as needed.

• Files EEO-1 report annually; maintain other records, reports and logs to conform to EEO regulations.

• Conducts new-employee orientations; explains benefits to new hires and other associated duties.

• Handles employee relations counseling, outplacement counseling and exit interviews.

• Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and the employee directory.

• Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed.

• Maintains human resource information system records and compiles reports from the database.

• Maintains compliance with federal and state regulations concerning employment.

SOLARCITY – Las Vegas, NV, 7/2014 – 4/2015

Payroll Administrator, 12/2014 – 4/2015

• Responsible for the preparation and processing of weekly/biweekly payroll for over 10,000 employees; reviewed and ensured accuracy of approved timesheets; tracked and deducted all garnishments and other special payroll deductions.

• Handled the administration of the electronic timekeeping system. Monitored submissions of approved timesheets, ensured valid data transfers to/from payroll service.

• Maintained employee records; ensured that employee changes are entered correctly and made on a timely basis; reviewed changes for proper authorization and adherence to APA policy including compliance with federal/state/local regulations.

• Responded to employee inquires in a timely manner, rectifying any issues presented.

Human Resources Generalist, 7/2014 – 12/2014

• Assisted employees as a day to day go-to resource for HR issues.

• Partnered with the leadership to provide HR consultation and the delivery of HR programs and services.

• Responsible for delivery of company-wide programs and initiatives.

• Facilitated New Employee Orientation.

• Conducted research for HR data and reports.

• Maintained strict confidence of employee information and personal data.

• Assisted in fostering a performance and results-oriented culture through effective coaching and implementation of the performance management process and other tools.

• Facilitated the performance review and objective setting process.

• Coached employees, managers and executives at all levels to address and resolve human resource matters.

• Ensured that all human resources practices are in compliance with regulatory and legal requirements, company standards and values.

• Identified legal requirements and government reporting regulations affecting Human Resources functions (e.g. OSHA, EEO, ERIS, FLAS, AAP, etc.) and maintaining compliance with all state, federal and labor laws.

• Ensured all SolarCity policies including Safety programs are strictly complied with.

TEAM FORD LINCOLN – Las Vegas, NV

Human Resources Generalist, 10/2012–7/2014

• Understood, kept abreast of, and complied with federal, state, and local employment and employee relation laws.

• Worked with department managers to recruit, interview, and select qualified employees to fill vacant positions.

• Conducted pre-employment interviews with job applicants, screened qualifications for available job positions.

• Completed, obtained and tracked all pre-employment documents with applicants, conducted drug screenings, background checks and driving insurability status (MVR).

• Administered various human resources plans and procedures for all company personnel; assisted in development and implementation of personnel policies and procedures; prepared and maintained employee handbook and policies and procedures manual.

• Maintained all employee-related files including individual personnel, EEOC, medical, payroll files, 401(k) and records of insurance coverage, hires, promotions, transfers, terminations, and any employee-related information including Form I-9.

• Administered employee health benefit programs, determined eligibility status, conducted enrollment meetings, and inputted all health benefit data via provider’s on-line enrollment programs. Assisted employees with claim issues and reconciled all health benefit insurance invoices, pre-employment and random drug testing invoices, HRA, FSA and COBRA.

• Administered company’s 401(k) program including deferral and loan processes.

• Maintained worker's compensation program, administered and processed incident reports, C-1, C-3 and D-8 forms for workers’ compensation claims.

• Administered FMLA paperwork and disability claims per DOL and company guidelines.

• Maintained OSHA 300 Log requirements for work related injuries and illnesses.

• Reviewed all appropriate measures required to conduct proper counseling and disciplinary action if required.

• Administered employee separation process, including exit interviews. Contacted all health providers with cancellation of policy notices.

DEVRY UNIVERSITY – Henderson, NV

Student Finance Consultant, 1/2012-9/2012

• Maintained a thorough understanding of all DeVry Student Finance programs, policies and procedures including federal and state financial aid guidelines and regulations.

• Ensured student finance advising and issue management compliance with GAAP, Federal Title IV Regulations and University policies and procedures.

• Guided applicants and students through the financial aid application process.

• Performed initial contact, financial advising, and direct outreach advising sessions.

• Increased student satisfaction and retention by providing proactive tuition investment and student finance support to an assigned portfolio of students.

• Provided superior customer service to students by accepting ownership of all Student Finance issues and questions.

• Served as the single point of contact for all Student Finance issues (e.g., financial aid, payment plans, billing issues, etc.). Managed escalated concerns and resolved issues in a timely manner.

• Identified opportunities and solutions that improve current processes and actively participated in the rollout of new processes.

• Shared best practices with other Student Finance Consultants and colleagues to continuously improve the DeVry student finance experience.

• Generated a session-based newsletter cataloging updates for all departments and upcoming events on-campus for both undergraduate and graduate students.

LINCOLN EDUCATIONAL SERVICES – Las Vegas, NV

Euphoria Institute of Beauty Arts and Sciences

Business Office Manager, 6/2011-1/2012

• Completed new hire paperwork and scheduled drug screenings for all employees. Maintained personnel and attendance records along with files for current employees, terminated employees and separated health and employee injury files. Responded to unemployment claims, attended unemployment hearings and maintained data for unemployment claims.

• Conducted new employee orientation and assisted with benefit enrollment issues as required.

• Prepared and submitted to Corporate HR all personnel forms and documentation for new hires, criminal and employment background investigations, personnel requisitions, temporary help requests, pay/job change notices, performance reviews, employee benefits (medical, dental, 401(k), life insurance), leave of absence, employee conduct records, and terminations.

• Oversaw the billing and collection activity related to student and agency payments.

• Performed student account audits as necessary during various stages of the student’s enrollment at school (i.e. Interrupt/Grad/Academic Year Audits) and subsequently created and submitted Refund or Collections files to the appropriate Corporate Departments.

• Responsible for ensuring weekly and monthly revenue postings and reconciling all activity related to daily bank deposits, petty cash, inventory and accounts payable.

• Reviewed month-end financials and provided supporting analyses to identify deviations from the budget.

• Oversaw the accounts payable department by approving, coding and reviewing all invoices for price discrepancies and accuracy, generated purchase orders, resolved vendor inquiries/issues for all three Euphoria campuses. Verified and inventoried all books, tools and uniform orders.

• Reviewed and submitted to payroll weekly time sheets, attendance notifications, and adjustments to employee time banks using KRONOS time management system.

LINCOLN EDUCATIONAL SERVICES – Henderson, NV

Lincoln College of New England Online

Business Office Administrator (Human Resources/Payroll), 2/2010-6/2011

• Completed new hire paperwork and scheduled drug screenings for all employees. Maintained personnel and attendance records along with files for current employees, terminated employees and separated health and employee injury files. Responded to unemployment claims, attended unemployment hearings and maintained data for unemployment claims.

• Conducted new employee orientation and assisted with benefit enrollment issues as required.

• Prepared and submitted to Corporate HR all personnel forms and documentation for new hires, criminal and employment background investigations, personnel requisitions, temporary help requests, pay/job change notices, performance reviews, employee benefits (medical, dental, 401(k), life insurance), leave of absence, employee conduct records, and terminations.

• Reviewed and submitted to payroll weekly time sheets, attendance notifications, and adjustments to employee time banks using KRONOS time management system.

• Reviewed students for reentry into programs based on AR balances and generated enrollment agreement amendments based on student’s reentry information.

• Performed drop audits on students that have recently withdrawn to calculate monies to be refunded.

LIMITED BRANDS, BATH & BODY WORKS – Las Vegas, NV

Co-Manager/Visual Merchandising Manager, 11/2007-2/2010

• Managed an A+ volume store; a top 150 store within the organization with a goal to increase overall sales.

• Addressed loss prevention issues both internally and externally.

• Recruited, hired and trained new associates, provided orientations and ensure hiring standards were met.

• Managed visual merchandising of store, including new displays for walls and tables along with new merchandise.

• Coached staff on providing customer service around meeting the customer’s needs, along with coaching to overcome employee weaknesses and drive sales.

• Monitored and processed payroll weekly ensuring that store met guidelines provided by corporate office.

UNIVERSITY OF PHOENIX – San Diego, CA, 10/2004 – 10/2007

Financial Services Manager, 1/2007-10/2007

• Provided training and development of staff through coaching, counseling and discipline.

• Acted in absence of financial aid director in order to resolve escalated student issues.

• Coached staff on financial aid policies, including C-Code resolution.

• Managed accounts receivables and financial aid operations and activities to ensure compliance with GAAP, Federal Title IV Regulations and University policies and procedures.

• Interacted with all other departments to increase student enrollment and retention.

• Motivated and encouraged students to begin and complete their degree program.

• Effectively maintained and organized a database of student files.

• Trained new employees upon hire.

• Conducted presentations both within the financial aid department and inter-departmentally in order to ensure understanding of Title IV regulations, along with the overall goals and status of the financial department.

Financial Services Counselor/Campus Liaison, 10/2004-12/2006

• Maintained student financial accounts in accordance with GAAP, Federal Title IV Regulations and University policies.

• Reviewed student accounts, performed account reviews, reconciled aging, verified start clearance, applied funds, processed refunds, monitored payment transactions and conducted payments and adjustments to accounts.

• Researched holds on loans; acted as a liaison between Apollo Financial Services (AFS) and campus.

• Monitored Completed Receipts Reports to prevent students from having insufficient funds to pay for their curriculum.

• Contacted students to collect C-Code documents and reviewed FAFSA and FAW to prepare files for financial aid certification.

• Audited and reviewed student accounts before being sent to internal collections.

• Tracked collection process of past due accounts by mail and phone in accordance with school policy.

• Trained new employees upon hire.

• Networked with all departments to increase enrollment along with student retention.

• Assisted students in reaching their educational goals.

Teaching Experience

NOVA SOUTHEASTERN UNIVERSITY – Ft. Lauderdale, FL

Graduate Student Peer Mentor, July 2013–Present

• Provides advice to fellow students about managing coursework and accessing resources that expand academic and professional development.

• Offers mentoring sessions through one-on-one, in person telephonically, by email, or in group sessions.

• Fosters a positive relationship between the student body and the SHSS and NSU communities at large.

• Promotes health and wellness, stress management, and conflict resolution practice among Ph.D. students.

Graduate Teaching Assistant, May 2013–April 2014

• Summer 2013 Teaching Assistant for Gender and Conflict (CARD 6604).

Graded course work, organized student information, and responded to student e-mails via Blackboard interface.

• Winter 2014 Teaching Assistant for Communication Dynamics in Dispute Resolution: The Human Factor (CARD 5040).

Graded course work, organized student information, and responded to student e-mails via Blackboard interface.

Education

Nova Southeastern University – Ft. Lauderdale, FL

PhD Conflict Analysis & Resolution with a concentration in Organizational Conflict, 6/2016

University of Texas at Arlington – Arlington, TX

Master of Public Administration, 8/2011

National University – Las Vegas, NV

Master of Business Administration, 9/2009

University of Phoenix – San Diego, CA

Bachelor of Science in Criminal Justice Administration, 8/2007

Human Resources Management Certificate, 12/2006

San Diego State University – San Diego, CA

Bachelor of Arts in Psychology, 5/2007

Certifications

Human Resources Certification Institute

Professional in Human Resources (PHR), 2014

Society of Human Resources Management

SHRM Certified Professional, (SHRM-CP), 2015

Skills and Awards

Languages: Fluent in English and Thai.

Software: MS Office (Word, Excel, PowerPoint, Outlook, Publisher). ADP Workforce Now, ADP TotalSource, UCS (Reynolds & Reynolds), PeopleSoft, Oracle Financials, Zendesk, BambooHR, Workday, UltiPro and Right Now.

Awards: DeVry University - TEACH Ambassador Award (July 2012)

DeVry University - Non-DEM Award (April 2012)

University of Phoenix - Employee of the Quarter (3rd Quarter), 2006

University of Phoenix - Employee of the Quarter (4th Quarter), 2005

References Available Upon Request

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