Customer Service Manager

Summary of Qualifications

Administrative and Office experience, Supervision, Customer Service, Strong Data Entry, General Bookkeeping including A/P and A/R

Quick Learner who enjoys the challenge of keeping current with new developments and technology

Proven ability to work independently, handle simultaneous projects, and meet critical deadlines

Personable but firm professional with a good sense of humor and a strong sense to commitment

A people person in all aspects of Customer Service with strong conflict resolution experience and polished communication skills

Common sense driven

Computer literate, Microsoft Word, Excel, Outlook and some PowerPoint

Professional Experience

American National University (formerly National College) - South Bend, IN 5/2010 – 3/2015

Assistant to VP and Campus Director

(Downsized –Positions Combined)

Developed a system to insure secure and accurate files for all employees needed to achieve national accreditation. Arranged travel, hotel arrangements, Go to Meetings and special events. Maintained Petty Cash fund including monthly reconciliation. Processed all invoices, cash advances, and expense reports. Inventoried and stocked all marketing material for the Campus. Inventoried and purchased all office supplies needed on campus. Processed all new hire paperwork. Acted as HR assistant between employees and Corporate Campus regarding benefits, eligibility, or any problems. Supervised seven (7) Federal Work Study Students on and off of campus and (2) front desk receptionist. Designed and implemented a review process for FWS students. Operated and maintained all office equipment. Secured and supervised all vendors needed on campus.

(Unemployed for 2 1\2 yrs. – economy crash)

Clark Food Service – South Bend, IN 4/ 2004-1/2008

Key Accounts Mgr/Customer Service

(Downsized -Company Closed 4 Months Later)

Managed seven customer service representatives servicing eight (8) major house accounts; approximately 300 individual accounts. Liaison between Clark Foods, the franchise owners and Corporate Office’s Administration. Worked daily hand in hand as a team with the President of Company, Vice President of Operations, Marketing and Warehouse Manager to ensure excellent customer service.

(Cont’d)

Supervised order entry and invoicing. Resolved all delivery and invoicing problems. Maintained adequate inventory of inventory by constant usage checks. Aided with collections when necessary.

Just Neon, Inc. – Mishawaka, IN 8/2001 – 2/2004

Account Manager/Estimator/Administrative Assistant

(Company Closed Doors)

Administrative Assistant to VP of Sales/Marketing. Composed correspondence, estimated prospective projects and secured prospective business. Accurate and precise order entry for all projects and follow through shipping and delivery, invoicing and collections. Answered phone inquiries and met with people coming in to purchase signage. Tracked all production, sales, account receivables etc., through detailed spreadsheets.

North American Signs – South Bend, IN 4/1998-8/2001

Account Manager/Sales Manager Assistant

Interfaced with several large company District Managers daily to secure all signage needs for their new locations throughout the U.S. Some of accounts I worked with were Barnes & Noble, Rent a Center, PetSmart, Gymboree, GameStop, GMC and OfficeMax. Organized project from bid to signed contract, to city approval of signage, shipping of signage, hiring of sub-contractors to meet drop dead deadlines for installations. Maintained crucial profit margins assigned to project. Entered all job cost to project for accurate invoicing for services and goods. A/R follow-up. Served as Group Leader over 3 other Customer Service Associates in my group.

Education

Bethel College – General Classes Attended Towards Business Management Degree

LaSalle High School –Diploma – General/Business Studies

References

Upon Request

Contact this candidate