Customer Service Human Resources

Human Resources Generalist:

Provide a wide variety of both complex and routine administrative services. Administer employee benefit plans including health, welfare, and retirement. Work closely with staffing to ensure all facets of recruiting success throughout the observatory. Provides administrative support to human resources functions as needed (e.g. generates correspondence, record-keeping, policy development and training).

Summary of skills:

• Attentive listener, with insight in the message being communicated. I take time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Ability to speak to others and convey information effectively.

• An understanding of written sentences and paragraphs in work related documents.

• Proficient in using logic and reasoning to identify the strengths and weaknesses in alternative solutions, conclusions and approaches to problems.

• Communicates effectively when writing as appropriate for the needs of my audience.

• Able to adjust my actions in relation to others' behaviors and situations.

• I consider the relative costs and benefits of potential actions and choose what is most appropriate.

• I am aware of others' reactions and endeavor to understand why they react in the manor they do.

• Understanding of the implications of new information for current and future problem-solving and decision-making.

• Have the skills for monitoring and assessing performance of myself, other individuals, and organizations in order to make improvements and take corrective action.

Experience Overview:

Medical Assistant Externship: Parkview Occupational Health, Fort Wayne, IN, 2011

Interviewed patients and recorded detailed medical history, vital statistics, and allergy information for doctor and nurse preparation

Prepped patients for examination by educating them on basic procedures, medical needs, and examination room sanitation

Collected, logs, and prepared laboratory specimens for testing; administers medications as directed by overseeing physician

Active Military Duty: United States Navy, Great Lakes, IL, New London, CT, Bangor, WA, Yorktown, VA, Pensacola, FL, Ballad Iraqi, Camp Patriot, Kuwait

10 years active duty U.S. Navy, Honorable Discharge

Trained Combat life saver, Yorktown, PA

Medical processing N.M.P.C., Norfolk, VA

Experience:

• Have prepared and maintained records in areas such as medical, personnel, equipment, transfers, and inventory, using proprietary management system software.

• Process and organized personnel related paperwork for placement.

• Informed personnel of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities briefing/orientation.

• Addressed personnel relations issues, such as harassment allegations, work complaints, or other employee concerns in order to investigate incidents, gather the facts, and recommend disposition options.

• Scheduled and conducted new personnel orientations.

• Maintained and updated human resources documents, such as Standard Operating Procedure (SOP) handbooks, directories, and performance evaluation forms.

• Conferred with management to develop or implement personnel policies and procedures.

Education:

Completing Bachelor's Degree Human Resources- Trine University, Fort Wayne, IN

• Possess a full understanding of the English Language in both written and verbal formats with strong vocabulary.

• Have experience and possess knowledge of administrative and clerical systems such as word processing, managing files, records, and designing forms.

• Possess knowledge of principles and processes necessary for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Proficient in the operation or Inkjet printers, Laptop computers, photocopying equipment with complex options, scanners, shredders, telephones, and switchboards.

Have the ability to use data base user interface and query software such as database software, Google and dogpile.

Can use electronic mail software such as email software, Microsoft outlook, and onsite instant messenger.

Tools & Technology:

• Proficient in the operation or Inkjet printers, Laptop computers, photocopying equipment with complex options, scanners, shredders, telephones, and switchboards.

• Have the ability to use database user interface and query software such as database software, Google and dogpile.

• Can use electronic mail software such as email software, Microsoft outlook, and onsite instant messenger.

Military Service:

United States Navy, Petty Officer 2nd Class (E-5), Surface/Submarine Warfare Specialist

Norfolk, VA Honorable Discharge

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