Administrator, Volunteer Crisis Counselor, Office Manager

Objective Looking for an administrative position that will allow me to utilize my

organizational and communication skills to make a positive contribution to the organization.

Education The University of South Carolina Columbia, South Carolina

Bachelor of Arts in English, Graduated August 2013

Accolades: Dean’s List and President’s List

GPA: 4.0

Work Experience Nicholas FInancial Charleston, South Carolina

Senior Administrator, January 2015 - Present

• Reduced the number of delinquent accounts by increasing and using more efficient collection efforts

• Initiate insurance claims and monitor insurance claims until settlement has been reached

• Handle the responsibilities of interviewing customers and making proper loan recommendations to upper management

• Met or exceeded all monthly sales goals for new loans, additional products and all other quotas, including overall yield and delinquency, as set by upper management

Rite Rug Columbia, South Carolina

Office Manager, August 2013 - October 2014

• Maintain and develop office staff by hiring, training, and evaluating employees

• Resolve escalated installation complaints from builders and homeowners

• Streamlined paperwork processing, which allowed for quicker and more accurate job-costing and invoicing. In turn, monthly revenue increased and all monthly and quarterly goals were met or exceeded

•Increased productivity, quality of work, and reduced number of service requests by implementing a more effective and comprehensive ordering and installation scheduling system

• Increased builder and homeowner satisfaction levels by over 20% by developing and enforcing an effective problem-response system between employees and clients/homeowners

Anna’s Linen’s Columbia, SC

Inventory Control, January 2012 - December 2013

• Track, organize and monitor inventory

• Maintained records related to sales, returns and exchanges

• Reduced inventory discrepancies storewide over time

Macy’s Pineville, SC

• Managed and trained staff of 7 to ensure individual and departmental goals were

• Coordinate staff schedules, training, and performance evaluations to improve customer satisfaction and increase sales

• Met or exceeded all departmental sales goals

Volunteer Experience Girl Scouts of S. Eastern South Carolina Charleston, South Carolina

and Other Training Troop Co-Leader, October 2014 - Present

• Serve as a positive role model for girls between the ages of 4-12 by abiding by the Girl Scout Mission, Promise and Law

• Manage a team of 5+ volunteers and parents to develop activities, civic projects, and fundraisers that encourage curiosity, creative thinking, and fosters a love of leadership, education, and community

• Work with girls to develop individual and troupe goals and establish a plan to ensure each girl achieves her desired goal

• Work with business and individuals in the community to plan and coordinate day-visits, camping trips, and fund raising events

• Increased membership by recruiting new members from Facebook, PTA meetings, and other school events

Gold Award Committee Member, October 2014 - Present

• Monitor progress of approved projects through a series of interviews and help ensure that candidates are following all protocol and procedures set forth by the GSSESC council

• Help girls achieve their Gold Award by answering questions related to project guidelines and criteria, funding, sustainability, and providing girls with supplementary information

• Conduct final interview with candidate and ensure that project meets all criteria for the gold award

My Sister’s House Charleston, South Carolina

Call Center Counselor, May 2015 - Present\

• Provide Crisis intervention and counseling to My Sister's House Callers

• Perform intake interviews and screenings for potential residents

Shelter Aide, May 2015 - Present

• Assist shelter coordinator with maintenance and organization of the facility, supplies, and equipment

• Sort donations, track inventory, and arrange supplies

Group Counselor Trainee, August 2015 - Present

• Provide counseling in group setting to current or previous residents or other members of the community in need of support

• Help members be able to better identify batterers, improve their self-esteem, improve their problem solving skills, and set boundaries

• Encourage members to participate in sessions in ways that help promote decision-making and self-direction

Communities in Schools Charleston, South Carolina

Mentor, August 2015 - Present

• Act as a positive role model in order to reduce the risk factors that lead to students dropping out of school

• Work with student to develop a list of goals and achievements and work actively to ensure goals and achievements are met

FMLA U. of South Carolina Chapter Columbia, South Carolina

Fundraising and Event Coordinator, January 2012 - May 2012

• Plan approved fundraisers and events with a limited budget

• Recruit new members and volunteers throughout the year

• Manage and coordinate volunteers and other members at events and activities

• Reduced fundraising overhead by approximately 10% and saw a membership increase of 5% during the spring semester

Family Corps Charleston, South Carolina

Mandated Reporter Training, March 2015

• Comprehensive training that educates adults on the signs of child abuse and neglect

Darkness to Light Charleston, South Carolina

Stewards of Children Training, June 2015

• Instruction on how to identify and respond to signs child sexual abuses

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