Information Technology and Services
Resume:
Robert Mark Rios
*** *** ******* **. *********, NV. 89052
*************@*****.***
PROFESSIONAL SUMMARY:
Committed professional with proven ability to resolve issues and make decisions. Diverse customer service skills, goal oriented, and possesses the ability to work to well with others for the overall success of the team.
ACCOMPLISHMENTS:
Completed an 18 month corporate management training program which resulted in being promoted to Assistant Engineering Manager for a popular 825 room resort property
Moved from bottom of nationwide program rankings to #1 of 256 hotel properties for 10 consecutive months by establishing goals and meeting program objectives
Was responsible for a staff of 5 with ultimate accountability for successful One Card Network and ID Administration for a college campus of 20,000 students
Volunteer leader coordinating up to 25 volunteers for the packing and distribution of meals for children in need.
TECHNICAL SKILLS/CERTIFICATIONS:
CompTIA A+ Certification
CompTIA Network+ Certification
Understanding of diagnostic procedures and troubleshooting techniques for networks using various tools such as, ipconfig, ping, tracert, nslookup and interpret the output
Understand the OSI layer and the network components that operate within that such as Hubs, switches, routers
Troubleshooting experience with hardware and software for POS systems
Forklift & Pallet Jack operator w/ 4 years experienced and no record of accidents
Hands on experience and proficiency w/ soldering electronic components
Intermediate Excel, Word, PowerPoint and Outlook skills
EDUCATION/CERTIFICATION:
December 2013 – Present Asher College Las Vegas, NV
Computer & Network Technician Certification Program. A+, N+, MS Windows 7, Server ‘08 Active Directory Windows ‘08 Network Infrastructure. In addition, enrolled in: Linux + and Windows 2012 Server Administration.
Cerritos Community College Cerritos, CA
Associate of Arts in Electronic technology. Graduated with Honors 3.38 GPA.
PROFESSIONAL EXPERIENCE:
Manpower Staffing 08/15 – Present
Computer Technician contracted services.
Lifetime Athletic Inc. 09/14 – 05/15 3rd Shift –Overnight Facilities Operations -Assistant Department Head
Maintained indoor and outdoor club cleanliness and safety by delegating daily maintenance tasks.
Holiday Inn Vacations, Desert Club Las Vegas, NV 05/13 – 03/14
Assistant Maintenance Manager
In charge of maintenance staff, and supported other departments. Contribute to the profitability of the hotel by working within a given budget and controlling cost associated with the department.
Diamond Resorts International, Polo Towers Las Vegas, NV 04/09 –02/13
Assistant Chief Engineer
Supervised all front-of-house and contracted improvement projects. Provided a strong, positive work environment for our team of engineers by promoting a professional and caring attitude.
Caring 4 Kids Foundation.Org Las Vegas, NV 01/09 –03/09
Staff Volunteer
Helping feed the homeless children throughout the Las Vegas Valley. Assisted with packing and distributing food for children in need.
Loews Hotel Lake Las Vegas Resort Las Vegas, NV 12/06 –09/08
Assistant Engineering Manager
Coordinated all guest, public area, mechanical preventative-maintenance programs. Co-Chair of the Green Committee & Recycling Program.
Hyatt Regency Lake Las Vegas Resort Las Vegas, NV 11/02 – 12/06
Assistant Engineering Manager
Responsible for all staff Engineers. In charge of conducting all Departmental safety training (i.e., LO/TO, confined space & PPE training). Received Department Head of the Quarter award
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