Manager Customer Service
Resume:
Mary L. Carter
Kernersville, N.C. 27284
**********@*****.***
Experience
Jan. 2003 – July 2015 Adecco Greensboro
Area Director: (May 2005 – July 2015)
Manage all phases of the region in order to increase profit and growth. Responsible for 2 branches and 4 On-Site locations building sales while controlling expenses and maintaining efficient daily operations in those assigned locations. Responsible for the HR functions including counseling, training, coaching, recruiting. Assists with the preparation, negotiating contracts and achievement of annual business plans. Direct the activities of the regional branches to ensure Adecco’s operational systems are in place and that each staff member is utilized to their optimum level. Conduct on-going training programs to familiarize all area staff with Adecco’s new policies, procedures and methods applicable to their positions. Monitors the region’s workers compensation and unemployment claims to minimize exposure and resulting expenses. Direct and control Adecco’s financial activities; monitor bill rates, credit extension procedures, collections and adherence to budget.
(Jan. 2003 – April 2005)
Branch Manager:
Responsible for overseeing branch operations including increasing sales, establishing a budget and assisting with the development of short and long range growth plans for the branch. Recruited the best talent to achieve financial goals. Trained and developed branch personnel. Handled all HR functions regarding pay, counseling, unemployment claim, workers compensation, etc.
Promoted to Area Director.
2002 Nursefinders Greensboro, NC
Sr. Staffing Manager:
Duties included recruiting and hiring medical personnel, handling daily operations of the office, extensive client service, visiting locations, writing and presenting proposals, sales, generating reports, overseeing payroll, training, workers compensation and unemployment claims.
1999-2001 A& R Staffing Greensboro, NC
Operations Manager:
Responsible for assisting owner with daily operations of the office, visiting client site locations, writing and presenting proposals, recruiting and interviewing applicants for industrial, clerical and technical positions. Outside sales, check delivery, reports, etc.
1994 – 1999 Spherion (Norrell Services) Greensboro, NC
Sr. Site Manager:
Duties included overseeing 23 Hub locations in the Western North Carolina District for United Parcel Services (UPS). Responsible for recruiting applicants for opportunities that met the needs of their career choices through Strategic Workforce Management. Maintained high visibility with management personnel. Set up group orientations and plant tours. Supervised and trained personnel. Extensive travel required.
Associations:
Greensboro, Winston Salem, High Point and Kernersville Chamber of Commerce Member 1995 – Present
Greensboro Merchant Association – 2000 – Present
SEC – Service Excellent Course Training
Education:
Guilford Technical Community College – Business Administration
MS Office (Word, Excel. Power Point)
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