Customer Service Information Technology
Resume:
Kevin L. Roberts
**** ********* ***. *********, ** 52803 C: 415-***-**** acq8g4@r.postjobfree.com
Summary
Information Technology Professional with over 10 years of extensive civilian and military experience in information technology, sales, technical support, systems and network administration, information systems security, penetrations testing, and project management.
Computer skills
Microsoft Windows Server 2003/2008, Hyper-V, Microsoft Exchange 2003/2010, Active Directory, Windows XP, Vista, and Windows 7, Mac OSX, UNIX/Linux (variety of distributions), Blackberry Exchange Server, Microsoft Office Apps including Sharepoint, Project, and Visio, JIRA, Remedy, Cisco Routers and Switches, Cisco Firewalls, SonicOS, Sonicwall Firewalls, PBX and VOIP systems, Mobile Computing and Support, iPhone, Android Development, VMWare ESXi, Dell iDRAC, SANs and NAS Technologies, Dell Powervault, Backup Exec 2010,
Experience
Farm Hand, Herd Health Technician
Potter Dairy, Inc.,
October 2014 – January 2015
●Operated specialized equipment and systems for a mid-sized dairy farm.
●Was responsible for heard health and maintained a database for heard health.
●Fed animals on the farm on a routine schedule.
●Assisted in medical treatments such as vaccinations and gestation.
●Built and maintained a comprehensive database for business analytics.
●Rotated and farmed crops with various methods and machinery.
●Was responsible for routine maintenance and repairs of systems and equipment.
MOS 25B - Information Technology Specialist, Network Defense Analyst, and Primary Instructor
United States Army Reserves,
November 2006 – January 2014
●Configured information processing equipment into required operating configurations.
●Performed senior operator and systems administrator duties and unit level maintenance functions on assigned computer systems.
●Assisted less experienced soldiers in the installation, operation, and maintenance of information processing equipment.
●Wrote, analyzed, edited, tested, and modified computer programs.
●Drafted program operation manuals and technical program documents such as SOPs.
●Performed onsite and remote penetration testing, application testing, web application security assessment, onsite internet security assessment, social engineering, wireless assessment, and IDS/IPS deployments and monitoring.
●Performed ethical cracks ("hacks") to assess the vulnerabilities of Internet, and Intranet connected systems, networks, and applications.
●Enforced system access, operation, maintenance, and disposition requirements.
●Selected among the top soldiers in my field to become Army Basic Instructor, and Small Group Leader certified.
●Conducted routine unit level training for the DoD 8570 Baseline Requirements.
●Taught core curriculum for the 25B MOS as a senior instructor for new or reclassification soldiers.
Technical Projects Manager, and Senior Support Technician
Lighthouse Information Systems Inc.,
July 2010 – February 2012
●Assigned to a privately held biotech company as their acting Global Director of Information Technology and was responsible for internal systems, budget, procurement, and management of the help desk.
●Served as project lead in the completion of a Sarbanes Oxley (SOX) compliance audit of a medium sized global biotech company during and post IPO.
●Managed a multi-node global deployment of a VOIP solution to a client with little impact and downtime to the end users and without business interruption.
●Co-Deployed a Microsoft Sharepoint environment for a client with needs for a new intranet site and Content Management System in order to pass an ISO 9000 Manufacturing audit.
●Provided onsite end user and back end support for systems and networking equipment.
●Provided systems administration roles and manages user accounts and resources in Active Directory.
●Maintained Linux based systems in a required high reliability and demanding production environment.
●Maintained and deployed networking equipment such as switches, routers, and firewalls.
●Maintained client company intranet sites and provided web development skills and maintenance.
●Offered advice and solutions for cloud computing alternatives.
Associate Desktop Support Technician
Genentech Biotechnology Inc. / PROUnlimited,
December 2009 – July 2010
●Responsible for Level 1 and Level 2 call handling procedures to effectively resolve and triage calls to and from the Service Desk.
●Identified, isolated and repaired computer equipment showing wear and tear.
●Provided end user support for an extensive catalog of hardware and applications.
●Experience with Remedy Ticketing System for call logging and ticketing procedures.
●Worked in a team environment to provide outstanding customer service to all company staff and clients globally.
Education
City College of San Francisco
San Francisco, California. - August 2009 – June 2011
A.S. Computer Networking and Information Technology – Network Security
Scott Community College
Davenport, Iowa. - August 2008 – June 209
Certificate Program – EMT - Paramedic
Department of Defense School of Knowledge Systems
Fort Gordon, Georgia. - January 2007 – September 2007
MOS 25B Course Graduate with 732 course hours and Induction into the US Army Signal Corp.
Certifications –
MS Certified Desktop Support Technician (MCDST), MS Certified IT Professional (MCITP), MS Certified Professional – (MCP), MS Technology Associate – IT Infrastructure (MTA), CompTIA A+, CompTIA Security+, Certified Ethical Hacker (CEH), Certified Penetrations Tester (CPT), Apple Certified Support Professional (ACSP), Certified Information Systems Security Professional (CISSP), Harris Corporation Radio Engineer, Qualification in Laboratory Safety (QLS)
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