Administrative Assistant Customer Service

Aliyah Black **** Parsons Blvd Fresh Meadows NY **365 917-***-**** ************@***.***

EXPERIENCE

Laffey Fine Homes (2013 - Present)

Executive Administrative Assistant

Prepared/distributed Public Information Books, PowerPoint presentations, correspondence, spreadsheets, contracts and budgets

Compiled meeting agendas

Handled all administrative duties for all agents

Responsible for maintaining records, assuring the collection of commissions, maintaining the budget and generating financial reports

Oversee all contracts through closing

Create and maintain an operations manual that documents all systems and standards

Be the first point of contact in handling customer inquiries or complaints

Screened/directed a high volume of telephone calls and responded to all inquiries/requests

Coordinated calendar of personal/business appointments, meetings, dining engagements, travel arrangements and special events

Communicated with clients/internal departments to obtain post conference feedback and recommendations

Interfaced with corporate executives, attorneys and high-net worth clientele

Utilized system to review/process travel/entertainment expense reimbursements and invoices for payment

Maintained personnel records, conducted new hire orientation/training, attendance documentation, helped administer year-end review process for administrative staff, reviewed personnel records for departing employees and updated weekly headcount reports/contact management database

Set up workstations including telephone connections, computer applications and program installations for new hires/transfers

Purchased/ordered office supplies, telecommunications devices and technology equipment

Evaluated and renewed departmental subscriptions to determine cost efficient rates

Mutual of Omaha Insurance Co (2010-2012)

Executive Administrative Assistant

Handled all administrative duties for Regional Vice-President of the North-East region

Ensured payment for all office bills (i.e..Verizon phone, Shred It and Postage Meter Supply), Interviewed and

Prepared competitive bids for switching phone carriers and systems

Implemented all new sold groups from beginning to end, Handle all billing/enrollment issues that may arise

Trained newer Sales Assistants and ensuring Knowledge of products and best practices

Handled conference logistics including selecting venues, hiring catering companies, designing menus, creating invitations, purchasing gifts, tracking attendance, creating agendas, obtaining audio/visual equipment and ensuring smooth program operation

Conducted enrollment meetings, voluntary and employer paid products and education on benefits

Compiled all agendas/corresponding binders for meetings and recorded meeting minutes

Prepared/distributed Public Information Books, PowerPoint presentations, correspondence, spreadsheets, contracts and budgets

Screened/directed a high volume of telephone calls and responded to all inquiries/requests and coordinated meetings/conference calls

Guardian Life Insurance Co (2007-2010)

Administrative Assistant

Support sales reps with daily administrative duties

Assist brokers with Life, Medical, Dental and All Disability proposals

Calculating rates and providing discounts for suitable groups

Provide excellent customer service for all current and future plan holders

Proactively identifies, evaluates and resolves issues

Prepared/distributed correspondence, presentations, various legal documents, contracts and memos

Interviewed Spanish speaking clients/witnesses and translated information for the attorneys

Compiled all agendas/binders for meetings, recorded meeting minutes and prepared discovery and responses

SKILLS

Word, Excel, PowerPoint, Outlook, Blackberry, Lotus Notus, Outlook

EDUCATION

Queens College, Pursing Bachelor in Marketing/Communications

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