Customer Service Pharmacy Technician

Kourtney May Pharmacy Technician

**** ******* ***. *******, ** 64133 816-***-**** *************@*****.***

Summary of Qualifications

Proven ability to assess customer needs and meet quality standards for services

Track record of providing quality customer service in fast-paced, production environments

Dedicated to compliance with established protocols for medical safety and confidentiality

Superb communication skills necessary to follow verbal and written instructions, including the ability to understand technical and pharmaceutical terminology

Education

Pharmacy Technician Diploma Program – A.S.H.P Accredited

Everest College – Kansas City, Missouri Expected Graduation: 09/2015

Core Competencies

Administration of Medications & Alternative Medicine

Prescription Production

Compounding

Aseptic Technique

Horizontal & Vertical Flow Hood Preparations

Pharmacology of Endocrine & Lymphatic Systems

Pharmacology of the Respiratory & Nervous Systems

Pharmacology of the Integumentary System & Senses

Pharmacology of the GI & Muscular System

Pharmacology of the Urinary & Reproductive Systems

Pharmacology of the Cardiovascular System

Pharmacology of the Circulatory & Skeletal Systems

Retail Pharmacy Operations & Home Health Care

Hospital Pharmacy, Ethics, Infection Control

CPR Certified; OSHA & HIPAA Trained

Licensure

State of Missouri – Pharmacy Technician

License number 201-***-**** – valid through 05/2016

Professional Experience

Cashier/Customer Service Representative

Walmart – Kansas City, MO 06/2014 – 10/2014

Ensure excellent customer experience by providing efficient, confident, friendly service at all times

Resolve customer concerns and memorize merchandise details to improve overall sales

Handle monetary transactions efficiently and accurately

Service Representative

Lee’s Summit Dodge/Jeep/Ram – Lee’s Summit, MO 09/2013 – 04/2014

Serve as first point-of-contact for dealership’s service department and ensure service orders, scheduling, and telephone inquiries are handled professionally

Resolve customer concerns independently and conduct quality assurance before vehicle is returned to client

Partner with service department technicians regarding service orders, scheduling, and communications with customers

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