Customer Service Human Resources

Shaun Tisdale-Purley *** Broer Avenue, Toledo, OH 43607 419-***-**** **********@*****.***

Objective: Securing a fulltime position, in Administrative Support/Human Resources/Customer Service

Professional Qualifications:

-Administrative skills: scheduling, office procedures and multi-line switchboard operation. Excellent communication, interpersonal and organizational skills. Prioritize goals, and work under short deadlines.

-Customer Service to include call center staffing, data entry/documentation of calls, face to face customer request/assistance, office supply orders, rep contact for order issues, accounts receivables.

-Knowledgeable in applicant processing from prescreening, resume review and background checks. Database management for applicant, reports and compliance review processes; HIPPA; benefit enrollment.

-Microsoft Office Products, Publisher; Access, Abra, Staff Suite; able to quickly learn procedures and methods.

Professional Experience:

Family Services of Northwest OH, Clerical/Billing Specialist

5/29/14 – Present

Responsible for monthly invoice reconciliation and data input in AoA/SAMS program and reports; Administrative support for Home Care Options program to include monthly statements, correspondence, contract support, case file management to include opening/closing data entry. Time sheet reconciliation in Attendance on Demand program. Applicant prescreening calls, interview scheduling and follow-up.

Impact Sales Solutions, Toledo, OH Telemarketer

8/24/12 – 5/28/14

Responsible for taking auto-dialer calls to potential customers in regard to sales of regional newspapers.

J.C. Malone & Associates, Toledo, OH HR Assistant

4/30/2012 – 8/21/2012

Responsible for HR support in manufacturing environment; personnel filing; duties as assigned in support of HR manager and staff

Heritage Health Care Services, Toledo, OH Corporate Receptionist/Human Resource Administrative Assistant

2/2011 – 11/2011

Responsible for phone reception for nine branch locations; administrative support to include: New hire/Termination data entry; office supply orders for all branches; courier services for all branches; company newsletter; personnel file management; Corporate/Toledo branch mail delivery; office machine maintenance as applicable.

Homewatch Caregivers, Sylvania, OH Human Resources Representative 1/2008 – 7/2009

Responsible for new hire/applicant processing, HIPPA regulation maintenance, HR law compliance, employee trainings, employee handbook/policy maintenance, personnel records.

Qualified Staffing, Perrysburg, OH Staffing Coordinator

4/2007 - 6/2007

Responsible for staffing with contracted vendors, pre-hire paperwork, I-9 verification, payroll data input, all data entry for new hires; Office management to include phone reception, correspondence

Temporary and Volunteer Experience:

US Census Bureau, Department of Labor, Toledo, OH Enumerator 4/2010 - 8/2010

Temporary Enumerator for Non-response Follow up Unit; Door to door enumeration of census

Friendship Baptist Church, Toledo, OH Receptionist 9/2009 - 2/2011

Office/Administrative support both paid and volunteer

Robert Half International/Office Team Administrative Assistant 8/2006 - 4/2007

Office/Administrative/Customer Service support for employers with temporary openings

Education:

Ashland University, Ashland, OH; 1988 Bachelor’s of Science, Social Work

University of Toledo, Continuing Education; 2003 Human Resources, Certificate

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