Customer Service Microsoft Office
Resume:
Diamond Smith
Jonesboro, GA ****6
*******.*.*******@*****.***
Objective: Obtain an administrative position supporting multiple members of an organization or department simultaneously.
Professional Experience
Intelliteach- Technical Analyst, Information Technology 2015
Assist international clients with tier one technical assistance, document management systems, and virtual private networks.
Over 95% client resolution and satisfaction rating
Obtained certification in the use of virtual private network security and document management systems
Extensive and proficient use and knowledge of Microsoft Office Suite
Soliant Health- Account Executive, Educational Staffing 2014-2015
Recruit educational professionals for temporary and contract positions throughout the United States
Provide information regarding company services to potential candidates and clients
Facilitate phone interviews between school districts and candidates
Negotiate contractual agreements in compliance with state and federal policies
Maintain records of candidate travel and relocation costs for billing purposes
United States Army Reserve - Automated Logistics Specialist, Military Administration 2011-2015
Manage personnel and equipment records while assisting in the development and execution of training
Increased the efficiency of the records management system while following all Army regulations
Appointed by the unit command as the primary authority of chemicals and motor equipment and personnel resources
Developed new interactive and print materials for training exercises for the combat support hospital
Education
University of West Georgia, Psychology
*References furnished upon request prior to interview
Volunteer Experience
Amnesty International- Member, Social Media Consultant 2009-2015
Increased awareness surrounding Amnesty International and political prisoners
Informed students of social injustices transcending gender, race, and geographic location
Increased presence on social media to increase awareness, membership, and support
Collaborated with members throughout the United States to lobby for the freedom of political prisoners
Crime Awareness Prevention and Education (C.A.P.E)- Member, Research Specialist 2009-2015
Introduced crime prevention tactics and educated students at the University of West Georgia on public safety and crime epidemics
Organized fundraisers for the organization and assisted in direct recruiting and retention to increase membership
Researched information for both local crime issues and foreign crime epidemics
Collaborated with campus organizations to survey students and create discussions based upon student request
Habitat for Humanity- Volunteer, Volunteer Procurement Specialist 2010-2015
Provided customer service to customers via ReStore experience and located additional resources to fund and jumpstart new projects
Excellent customer service experience and development
Created networking events and presentations to increase knowledge of the organization’s purpose
Assisted in the development, construction, and completion of housing projects
Recruit new volunteers through social media, direct marketing events, and collaborative operations with local nonprofit organizations
The Forgiveness Project- Supporters Program Member 2013-2015
Additional Skills
Excellent written and verbal communication
Spanish, Polite
German, Fluent
Strong knowledge of Microsoft Office Suite
Records Filing and Management
Document Management Specialist/Word Processing
Customer Service
The Administrative Assistant manages department office activities, provides secretarial and administrative support to a manager or department, and utilizes computer knowledge to solve business problems, enhance operations, and to identify opportunities to improve the department.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
1.Provides secretarial and administrative support to management staff or department by typing and editing correspondence, filing documents, scheduling appointments, and answering telephone.
2.When appropriate, answers caller’s questions and provides requested information as necessary.
3.Acts as office administrator to order and stock supplies, perform record-keeping and/or cash reconciliation activities, act as liaison to other departments and/or vendors, take minutes at meetings, and perform quality management functions as necessary.
4.Prepares department and committee minutes, agenda, and coordinates other meeting materials in a timely manner.
5.May be responsible for basic payroll or timekeeping activities, human resources paperwork, and/or database record maintenance as necessary.
6.May serve on special projects, committees, or act as manager or department representative as necessary.
7.May perform other department-specific duties such as filing documents, filling in for other staff members, and other assignments as appropriate.
MINIMUM QUALIFICATIONS
High School Diploma or equivalent required.
Two (2) years experience in an administrative/secretarial role, customer service, or business office.
Demonstrated verbal and written communication skills, demonstrated organizational skills, and demonstrated customer service and interpersonal skills.
Demonstrated skill at typing 50 error-free words per minute.
Personal computer skills including Microsoft Word, Powerpoint, Excel, and other Windows-based applications.
Bachelor’s Degree in Business, Healthcare, or related field preferred.
Previous healthcare experience preferred.
Required in clinical areas: Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher
within 30 days of date of hire.
Contact this candidate