Inside Sales

SHERMAN L. BATCHELOR

** ******* ****** **** ********, 06108 860/471/4132 *****************@*****.*** Professional Salesman

PROFILE

Skilled in team leadership, directed sales force and experienced in training reps TECHNICAL SKILLS

Microsoft Windows 7 Equator / Salesforce

Microsoft Office 2007/ 2010 Novel/Linux/UNIX

Windows Server 2000/2003/2008 VPN/ Remote Desktop PROFESSIONAL SKILLS

Business Management Staff Management Operations Management

Sales Training Inside/Outside Sales Short sales

Sales Management Recruiting/Hiring/Training Production EDUCATION

New Horizons Computer Learning Center, Hartford, CT 2009 – 2011 CompTIA A+ and Network+ Certified

Porter & Chester Institute, Rocky Hill, CT 2007

Completed classes in CompTIA Network+

RELATED WORK EXPERIENCE

Field Inspector/Loss Control Specialist - East Hartford, CT *2008 – present

Currently contracting with a nationwide network of banks, mortgage companies, lending agencies

Compliant with loss control regulations, property & general liability guidelines, NFPA fire code standards

Consultant on behalf of insurance companies conducting insurance loss audits on medium to large enterprise companies

Perform various services such as business loan verifications, property/home foreclosure verifications, automobile and insurance information confirmations

Document inspection reports on confidential spreadsheets sent or from the company via secure email or company website software EZsurvey

Provides exceptional customer service while focusing on accuracy, confidentiality and attention to detail with a zero percent customer complaint rate

Current member of Society Of Field Inspectors (www.sofi.com)

Implemented and maintained marketing strategies for new short term and long term business growth

Establish and maintained logs determining profit margin, inventory, mileage, gas, food and other business expenses

Excellent oral, written and interpersonal communication skills Asset Manager/ Marketing Specialist - Ofori & Associates PC, Hartford, Ct *2011-2014

Government low level security clearance

Compliant with HUD rules, regulations & Service Level Agreements

Responsible for the front end liquidation of a portfolio of HUD accounts that could be initiated in various stages of marketing from not listed to offer received.

Effectively Managed a 1000+ Portfolio of HUD accounts which included states of Ohio & PA

Assigned appraisers, NLB’s and property preservation teams to assigned properties and maintained active communications regarding status of property through every phase of the selling process with assets under management.

Review appraisal reports, & BPO’s for errors & determine strategic list pricing for assets, and performed price reductions according to HUD guidelines.

Hands on experience in managing hard to sell properties including properties over 180 days listed working directly with real estate agents to increase buyer interest

Evaluate the condition of the subject property to support the resolution and marketing strategy

Review and analyze all relevant available data to develop an understanding of each asset.

Maintain the highest level of data integrity when uploading required documents & documenting the Equator system for updates and processing.

Responsible to make judgments involving development of market plans, turning down deals, negotiation sale prices

Created & maintained tracking systems for efficient property inventory tracking & status Assistant Team Lead/Senior Sales Representative – National Default Servicing LLC, Glastonbury, CT *2009- 2011

Loss Mitigation Team Lead assistant- Bank Of America account

Management Portfolio consisted of 7 sales associates and 1,240 high risk mortgage accounts

Distribute returned acknowledgment of interest documents to assigned associates via company enterprise email dispersal system

Track individual key performance indicators and phone use using Bank Of America Co-op funnel performance tracking report and Shortel Liquid Spoke phone tracking report

Selected as Sales Trainer for staff of 50 Sales Representatives

Held pre-vintage creative group meetings focusing on time management, increasing product knowledge and sales production

As a result group meetings increased acknowledgment of interest return rate by 15% over 3 consecutive vintages

Handled escalated situations regarding account changes along with foreclosure and program issues

Monthly meetings with team lead on entire portfolio percentages, associate performance, vintage strategies and goals

Loss Mitigation Solicitation specialist for Bank Of America Cooperative short sale program manage portfolio of 250 accounts or more

Contact bank borrowers in high risk mortgage accounts and assist with foreclosure prevention strategies using Bank Of America Cooperative short sale program along with accurate and timely follow up (target area Western United States)

Document results of call in the Sales force & Equator software systems with great attention to detail

Upload Cooperative short sale acknowledgment of interest documents, listing agreements, financial information, personal information, into the Sales force & Equator and update system procedural changes & campaign codes as needed

Contact with realtors regarding list pricing, HUD,appraisal, terms and conditions from BOA and 2nd lien negotiations

Use Excel spreadsheet along with Sales force &Equator system records for quality control to ensure portfolio accuracy.

Top 5 in overall performance percentages in Vintages 1-5

Member of prestigious 50 back club

Team liaison for compliance interaction with Bank Of America staff

FDCPA certified loss mitigation loan counselor

Compliant with HAFA, Bank Of America rules, regulations and service level agreements Security Consultant - Call Center, Safe Home Security, Cromwell, CT *2006 – 2008

Conducted 50-70 outbound calls a day performing telephone surveys rating product and customer service quality

Created and implemented solutions for outstanding accounts for settlement amounts and settling every two out of five accounts using different company collection techniques

Sold various types of security systems, equipment and services becoming one of the top five sales representatives in the department

Created and maintained new accounts through company referral program with 100% customer retention

Provided assistance with strategic planning for marketing of new and current products through the use of internet, flyers and company newsletters

Troubleshot problems with customers regarding alarm system and components using swift courteous and professional customer service

Inside Sales Representative - Connecticut Plywood Corporation, West Hartford, CT 2002 – 2005

Routinely handled as many as 200 contacts a day (4000) customers a month in a busy office

Was the number one customer representative/sales representative for six months in a row, or more

Sold solid surface products, plywood, laminate and various home improvement products while winning three sales contests

Established new business accounts creating new business development within the company with a strong emphasis on prompt service and customer/client cost reduction

Processed customer’s orders with data entry using company program software

Cash sales handling 1,000 dollars per day 20,000 a month in cash sales, business checks and business credit cards with prompt interaction with management to ensure confidentiality of private business information

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