Customer Service Sales

Keerthi Jayasekera

**** ******** ****, ***********, ** L4T 2C2

(905) 672- 3092 E-mail: **.******@*****.***

CUSTOMER CARE REPRESENTATIVE

HIGHLIGHTS

Hands-on experience in Industrial Electrical, Power Distribution and Lighting, Building Automation, Telecommunications, Life Safety Systems, Control and Instrumentation,

Excellent knowledge of modern Industrial & Commercial Lighting, Energy Conservation and Energy Efficient Products used in modern industrial and commercial applications

Sound knowledge of Canadian Electrical Code, Ontario Building Code, Fire Code, IESNA Standards, Energy Star, NEMA,ANSI/ IEEE,CSA, UL and CUL codes

Very strong understanding of Electric Motors, Generators, AC Drive Technology, Motor Controls and Automation System Components

Sound knowledge of GE, Cutler- Hammer, Schneider Electric, Rockwell Automation, Eaton, Sylvania, Phillips, GE, Siemens, Leviton, Nexans, Alcan and General Cable product groups

Experienced in technical sales including preparation of quotations (RFPs), invoicing, order processing and customer service. Familiar with maintenance, repairs and testing of power distribution equipment.

PROFESSIONAL EXPERIENCE

Technical Sales Representative - Summerhill Group Jan 2007- Present

Promotion of energy conservation programs(CDM) for the OPA and Toronto Hydro

Using a database (CRM) contacting building owners and managers to promote energy conservation by lighting retrofits, HVAC retrofits and other energy saving solutions and proposals. Performing energy audits of buildings and making technical presentations showing return on investment/ payback of retrofit projects.

Cold calling prospective customers, making about 60 sales calls per day and arrange 4 meetings per day.

Average sale is $ 15000 to $ 30000 and achieved a sales volume of $ 3,000,000 per annum during the past 2 years.

Coordination of energy conservation projects with Electrical Utilities, Local Distribution Companies and Ontario Power Authority.

Inside Technical Sales Representative - Soneil International Ltd. Jan-2003- Dec 2006 (UPS / Inverter/ Battery Charger Manufacturer)

Prepared quotations (RFPs) as per consultants and customers specifications

Engaged in bidding process, proposal development and customer interface and follow up

Performed customer service and help desk duties including after sales service, trouble shooting, resolving customer issues, RMA and warranty administration Processed orders of local and overseas customers and coordinated shipping and receiving

Responded to customer’s requests using product selection and pricing tools

Processing customers orders and follow up

Dealing with complains, resolving technical and non-technical issues back orders and non-conformity

Responsible for maintaining customer relationships by answering incoming calls / e-mails and determining customer requirements. Used CRM (Salesforce.com) and MRP/ ERP software

Cold calling for generating new accounts using a data base and Scott’s and Frazer’s Directories and opening new accounts. Increased sales by up selling and telemarketing

Provided product information, cost and benefits analysis (ROI) and was able to communicate complex technical topics to clients

Maintained knowledge of customer accounts, credit limits, terms, returns, claims and pricing discrepancies.

.

Facilities Manager - National Mercantile Bank Jan 1999- May 2002

Installed and maintained industrial electrical equipment for power distribution,

lighting, communication, security and fire alarm systems in industrial and commercial

buildings Supervised and directed skilled trades personnel in electrical and HVAC

Electrical Engineer - South Textiles Lanka Limited Sept 1994-Dec 1998

Prepared contract documents, bills of quantities and estimates for industrial and commercial construction projects in Electrical, Mechanical, HVAC and Fire Protection. Evaluated tenders and reviewed technical submittals for electrical and mechanical installation projects

Certified bills of payments of main contractor and sub-contractors

Co-ordinated construction and installation activities between main contractor and sub-contractors

Proficient in using estimation software ACCUBID and project management software

MS Project

EDUCATION AND TRAINING

COOP Program at Dufferin Peel Adult Learning Centre 2005

Electrical Estimation Course at George Brown College Toronto 2005

Diploma in Electrical Engineering, City & Guilds of London Institute U.K. 1976 Telecommunication Technician’s Certificate, City & Guilds of London Institute 1974

Contact this candidate