Customer Service Management
Resume:
Arun Kumar R O e-mail: acq8c5@r.postjobfree.com
C/o, R Venkatesh Cell: +91-974*******
# ****, *** ****, *********** ******, 895*******
2nd Stage, Chandranagar,
Bangalore-78
Career objective :
To be an effective leader in the global market and to contribute towards the achievement of organization goals in a professionally managed setup, where job is satisfying and rewarding, and talents are nurtured and utilized.
Academic Credentials:
Bachelor of Business Management in K.K.E.C.S Institute of management Malleswaram, Bangalore in April / May 2002.
Professional Synopsis:
Total years of experience more than 7 years.
Working over more than 5 years in Procurement as an efficient team member.
Proficient in procurement involving Vendor Management, Vendor Evaluation, Updation of vendor data, Finalization of vendors, Negotiation, source quotes, Comparison analysis, Release of Purchase orders, Ensure the delivery of materials right time with ordered quantity to right place.
Possess strong quantitative, analytical and detail skills. Competence with competitive sector specific analysis.
Demonstrated skills in vendor relationship management with in-depth understanding of various formalities as well as transaction processing.
Organizational Experience 1:
Hertz Solutions
Executive-Commercial Nov 2013 – Till Date
Responsibilities:
Follow of RFQ’s, RFP’s, RFI’s & defined processes.
Analysis on Cost Savings against CAPEX & OPEX with respect to Life time Cost of product.
Setting parameters (Comparison quotes) of Purchase Orders and Work Orders.
Process all purchase orders for Marketing, Facility, HR, and Sales Departments, averaging total annual procurement expenses.
Worked with accounting personnel in resolving invoice discrepancies in case of queries.
AMC Renewal for Electrical maintenance, AC, DG & Fire safety by finding the respective Vendors.
Stream line of Vendor Management, Vendor evaluation, Vendor payment and Vendor Advance settlement process.
Generating system reports and provides enough support and instructions to the Procurement team to review the implementation.
Taking the responsibility of Negotiation, Handling & preparing all documents for auditor’s requirements.
Ensure the services / supplied materials are reaching in the right quantity in the right time in the right quality.
Cost reduction of the materials purchased by the different vendor, better negotiation, and longer credit period for the payment clearance.
Sourcing of new vendors for smooth transaction of materials and update the existing vendor data. Ensure that payments are releasing as per the terms.
Comparison of multiple quotes, negotiation with vendors along with Finance representative, finalization of vendors at best rate.
Responsible for Creation of purchase orders based on the outline of agreement, and co-coordinating for delivery of materials based on the monthly requirement from the user department.
Taking initiatives of vendor assessment and review the information quarterly. As per the information, taking necessary steps to improve the vendor relationship and ensure the smooth transactions of materials.
Monitoring the internal user and vendor satisfaction survey on quarterly basis.
Creation of Vendor Code to keep smooth track of Payment.
Keeping track of Payments received from the finance in favor of different vendors.
Preparing the MIS report on regular basis for reporting to higher officials.
Tracing the PR on regular basis to meet the SLA provided.
ERP Tool Used:
SAP MM
Job profile in SAP MM Single Instance
Creation of Purchase Requisitions and Purchase Orders
Preparation of open PO report on monthly basis.
Extraction of Vendor wise report.
Deletion and editing the PO’s
Running the vendor reports
Organizational Experience 2:
Aircel Ltd
Executive-Commercial (Opex) Dec 2008 – Aug 2011
Responsibilities:
Stream line of Vendor Management, Vendor evaluation, Vendor payment, and Vendor Advance settlement process.
Generating system reports and provides enough support and instructions to the Procurement team to review the implementation.
Taking the responsibility of Negotiation, Handling & preparing all documents for auditor’s requirements.
Ensure the services / supplied materials are reaching in the right quantity in the right time in the right quality.
To reduce the cost of the materials purchased by the different vendor, change of suppliers, better negotiation, and longer credit period for the payment clearance.
Preparation of APN (Award Paper Note) for each vendor for better savings.
Sourcing of new vendors for smooth transaction of materials and update the existing vendor data. Ensure that payments are releasing as per the terms.
Comparison of multiple quotes, negotiation with vendors along with Finance representative, finalization of vendors at best rate.
Responsible for Creation of purchase orders based on the outline of agreement, and co-coordinating for delivery of materials based on the monthly requirement from the user department.
Taking initiatives of vendor assessment and review the information quarterly. As per the information, taking necessary steps to improve the vendor relationship and ensure the smooth transactions of materials.
Monitoring the internal user and vendor satisfaction survey on quarterly basis.
Creation of Vendor Code to keep smooth track of Payment.
Keeping track of Payments received from the finance in favor of different vendors.
Preparing the MIS report on regular basis for reporting to higher officials.
Tracing the PR on regular basis to meet the SLA provided.
ERP Tool Used:
SAP MM
Job profile in SAPMM Single Instance
Creation of Purchase Requisitions and Purchase Orders.
Mapping of Bills with GRN received.
Parking of Invoices in SAP MM Application System.
Performing Payment Tracking System.
Passing the Service Entry in SAP MM.
Extracting the regular/monthly Stock report.
Extraction of Vendor wise report.
MIN (material Issue Note)
Organizational Experience 3:
Bharti Airtel Telemedia Services Ltd
Executive-Commercial (Off Role) June 2008 – Dec 2008
Responsibilities:
Stream line of Vendor Management, Vendor evaluation, Vendor payment, and Vendor Advance settlement process.
Ensure that service/ materials are reaching in the right quantity in the right time in the right quality.
Sourcing of new vendors for smoothes transaction of materials and updated the existing vendor data.
Creating the purchase order based on the outline of agreement for various departments and co-coordinating and creating RC orders based on the monthly requirement from the user department.
Taking initiatives of vendor assessment and review the information quarterly. As per the information taking necessary steps to improve the vendor relationship and ensure the smooth transactions of materials.
Processing of VAS (Value Added Services) Invoices.
Job profile in Oracle ERP Single Instance
Creation of Purchase Orders.
Mapping of Bills with GRN received.
Parking of Invoices in Application System.
Performing Payment Tracking System.
Passing the Service Entry.
Extracting the regular/monthly Stock report.
Extraction of Vendor wise report.
Reporting Structure: Reporting to Manager for all day to activity and system related issues.
Organizational Experience 4:
Infosys BPO Ltd
Process Executive – Bank of New York March 2006 - June 2007
Responsibilities:
Handling all the European markets (Global Security Processing).
Modification of trades, which fails STP.
Input of trades received from Lane Fax.
Verification of trades processed by other executives.
Enquire of Instructions through mail for missing instructions.
Reporting the errors while verification.
Organizational Experience 5:
Bharti Airtel Telemedia Ltd
Customer service Executive Feb 2005 – Feb 2006
Responsibilities:
Resolving Complaints & Request within SLA.
For better & faster CSAT- Root Cause Analysis & Follow up with every Team for Corrective Action.
Performa Checking of Complaints ensuring for rectification & reducing repeated complaints.
Proficient in Voice /DSL/ Grouping/PRI/Leased Line Billing Calculations
Prebill calculation of customer accounts to avoid customer complaints of refund.
Personal Profile:
Name : Arunkumar.R.Osanagoudar
Father name : Rudragouda Osanagoudar
Date of birth : 7th April 1979
Permanent Address : R.S. Osanagoudar
Behind P&T quarters,
Near Kariyammana kallu
Gadag- 582101
Hobbies : Reading, Chess, Cricket
Languages known : Kannada, Hindi and English
Marital status : Married
Sex : Male
I hereby declare that the above said all the information is true as per my best of knowledge.
Place: You’re sincere
Date: [ARUNKUMAR]
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