Customer Service Management

Nancy L. Munoz

****-** ******** *****, ******, Colorado 80134-3118 Phone 720-***-**** Email *********@***.***

Summary

Experience in contract and subcontract administration, federal and commercial. Skilled in full range from sourcing, solicitations, proposal evaluations, awards of various types of contracts, to all post-award contract management and administration.

Education

Bachelor of Science, Business Administration, University of Southern Colorado

Experience

September 2014–Present. VA Hospital Construction Contracting

Contract Specialist (contractor) – Supporting the management of construction contract modifications, claims, settlements, and contracts; U.S. Veterans Administration Hospital Replacement project, construction of buildings, parking structures and amenities. Employer Addx Corporation

May 2013–September 2014. National Park Service Contracting Office

Contract Specialist (contractor) – Perform solicitations, price analyses, negotiate terms, prepare contract awards and modifications, for FAR compliant procurements of (primarily IT) professional services, materials and equipment; maintain detailed contract physical and electronic documentation. Employer Cherokee Information Systems

May 2006–April 2012. Raytheon Technical Services Company, Polar Services

Sr. Subcontract Specialist for U.S. Antarctic Program – Developed subcontracts, to include work statements, specifications, terms and conditions, to procure services from domestic and some international suppliers. Prepared bid packages, analyzed/evaluated proposals, performed supplier assessment and price analysis for source selection, negotiated pricing & provisions, awarded subcontracts/purchase orders. Negotiated/incorporated modifications. Worked with suppliers and integrated product teams, including IT and Engineering, Operations, Logistics, and other key functional groups, completing procurements for seasonal schedules. Simultaneously managed multiple subcontracts and priorities. Worked with internal clients to identify and mitigate risks as they pertain to subcontract performance and equipment/material deliveries, anticipating needs and reducing costs.

• Primary support to IT Engineering in management of subcontracts and purchase orders procuring IT services, software licenses, maintenance agreements, custom and commercial products and services

• Ability to collaborate to develop specifications and statements of work for technical products, services

• Experience in sourcing, evaluating vendors and proposals, performing supplier due diligence and risk mitigation; U.S. and international suppliers

• Experience preparing FAR compliant bid packages and conducting bidder conferences

• Strong analytical skills reviewing proposal packages, providing recommendations on source selection

• Working knowledge of FAR

• Ability to obtain optimal pricing and provisions to fulfill budget and schedule requirements

• Strong problem solving, negotiation, communication and organizational skills

• Experience in the employment of various agreements and subcontract types including, but not limited to Cost Reimbursable, T&M, IDIQ, BPA, FP; with various complexity and value

• Experience awarding and managing purchases and subcontracts from initiation through closure

• Post-award administration, including negotiating and awarding modifications, invoice validation/approval, and extensive file documentation for FAR compliance

• Ability to multi-task and work independently with minimum supervision

• Strong customer service skills; ability to work with key functional groups

September 2000 – January 2002. Parsons Engineering

Subcontract Administrator for environmental remediation project-City/County of Denver. Managed a portfolio of subcontracts within a $30 million budget. Procured environmental and construction engineering services and related materials, for excavation, hauling, drilling, well monitoring, laboratory testing. Prepared bid packages, conducted bidders' conferences, analyzed and evaluated proposals, negotiated contract provisions and prices, awarded subcontracts, met rigid schedules; conducted post award administration including modifications, invoice approvals, subcontract close-outs.

March-September 2000. Contractor @ GSA

Buyer @ GSA - General Services Administration (contractor). Buyer of information technology (hardware/software) supporting federal government procurement, averaging $.5 million per month, utilizing federal supply schedules. Issued requests for quotation, evaluated quotes, prepared justifications and recommended vendor to contracting officer, prepared purchase orders. Employer: Spencer Reed

May 1999-March 2000.

Harding Lawson Engineering - Subcontracts Administrator for federal, state, city government projects. Awarded and administered engineering subcontracts and consulting agreements; some purchasing and expediting of project materials. HLA was acquired by another engineering firm.

First World Communications and Qwest Communications. Assist special projects in contract administration of telecommunications and consulting agreements researching contract details for entries into Access database management system. These firms no longer exist.

April 1998-April 1999. U. S. Postal Service

Contract Specialist supporting Facilities Services Organization Prepared and issued solicitations for postal facilities repair and maintenance, including construction, utilities, paving, HVAC; meeting pre-determined budgets/schedules. Utilized sealed bidding procedures. Evaluated proposals, held bidder conferences and negotiations, awarded and administered contracts; utilized Oracle-based facilities management system. Maintained team’s $38 million annual budget. Reconciled and closed out up to 160 completed contracts. Assisted design-build contracting. Employer HRSI

September 1997-April 1998. Krupp Robins, Inc.

Spare Parts Administrator procuring heavy equipment spare parts for clients, importing, exporting, and expediting custom parts to/from seven countries. Issued quotations/sales contracts including Incoterms for international shipping. Audited supplier, customs and shipper invoices. Prepared sales reports. Supervised one assistant. Attained record monthly sales of $.8 million.

April 1995-March 1997. Newmont Gold Company

Executive Assistant and Contracts Administrator awarding and administering facilities and environmental services contracts. Assisted corporate purchasing, ordering, expediting and invoice approvals. Assisted Director Worldwide Materials Management with multimillion dollar domestic and international EPCM (engineering procurement & construction management). Maintained and interpreted procurement and corporate policies and procedures for department and new staff to assist problem solving.

Member National Contracts Management Association. Years not shown were related jobs but not direct contracting experience.

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