Administrative Assistant Office

KENYA A. CLARKE

**** **** **, ** 202-***-**** *****.*.******@*****.***

Washington, DC 20019

SKILLS AND ABILITIES

Ample, first hand experience in a professional office environment. Experience with various types of multiple line telephone systems. Proficient in WordPerfect 5.0 through 6.0; Corel WordPerfect Suite 8; Microsoft Word and Excel; Microsoft Outlook; Power Point, Access, Lotus Notes, Best Case Bankruptcy, Timeslips 7, Adobe Photo Deluxe, Adobe Acrobat, Colliers, Time Matters, and TCMS. Very proficient with Internet researching.

PROFESSIONAL EXPERIENCE

Children National Medical Center Patient Access Representative II 11/2008-Present

Responsible for ensuring a high quality patient experience with the hospital’s business office; while accurately and efficiently gathering and verifying the complete demographic, financial, payer authorization and clinical data on assigned patients to ensure proper payment to the hospital.

Assist patients with payments, billing issues and concerns.

Responsible for communicating, interviewing and resolving issues related to incomplete, incorrect or unverifiable required information to and with the patient.

Further identifies, communicates, and collects all patient liabilities and/or initiates and/directs patients entry into the hospital’s patient advocacy processes, in a courteous manner.

Kaiser Permanente Administrative Assistant 05/2006-Present

Provide high-level Administrative support to Directors, Managers and Department staff, exercising considerable discretion and independent judgment in handling the highest level of confidential information. Act as department's main point of contact.

Proactively manage Directors and Managers calendars, scheduling internal and external appointments, meetings, trainings and conferences. Arrange all meetings details e.g. scheduling conference rooms, hotel location, food arrangements, bridge lines, and audio/visual support. Coordinate and prepare meeting materials, agendas, notes, handouts, etc.

Prepare requests for travel authorization, and prepare travel itineraries; Prepare and process invoices, travel and expense reports, check request and reconciles monthly visa purchasing card statements for the Director and the Medical Center. Assigns proper budget codes.

Prepare, verify accuracy and completeness of expense reports submitted by department managers, photocopies and routes to Accounts Payable.

Function as administrative liaison for the Director and the Medical Center. Serve as primary contact for all internal/external phone calls and route calls to the appropriate affiliate take messages, return calls and provide appropriate information.

Coordinate interviews via in person, telephone or via teleconference. Also, making sure the interview panel has everything they need on the day of interview.

Serve as backup Member Service Representative by handling Members questions, problems and concerns to the best of my ability.

Compose /reformat / print correspondence, minutes, presentations, and other documents; Open, review, and disseminate non-confidential/confidential interoffice and external mail, distribute correspondence and other material to staff. Takes appropriate action or research issues and refers information to proper person for reply. Provides drafts of responses to the supervisor.

Create, maintain, update and purge paper and electronic files; Provide Administrative support (copying, faxing, ordering supplies, etc.)

Analyzes requirements for telephones, computers, copiers, fax machines, and arranges maintenance and repair for office equipment.

Order office Equipment Orders (ie., computers, laptops, and printers).

Monitor and make necessary purchases of company cell phone, remote tokens and air cards.

Train new administrative support staff when applicable.

Maintain, edit, sort time sheets and paychecks, and forward to appropriate departments. Assist with special projects and perform other duties as assigned.

NeighborWorks® America Executive Administrative Assistant 01/2005-05/2006

Responsibilities consisted of a variety of office administrative and secretarial tasks within a highly confidential area. Answered telephone calls and relayed complex and important instructions and messages.

Established and maintained a complex filing system, received and processed mail performed faxing, photocopying, dispatched of all mailings, ordered office supplies and equipment.

Compiled various documents and reports. Managed, prioritize and maintain the calendar of CEO Internal Auditors, and the Senior Advisors and made travel arrangements as needed making independent decisions regarding rescheduling, logistics, travel arrangements and agendas. Maintained company purchase and travel card.

Maintained budget by ensuring the processing of invoices, task orders, T&Es, and purchases, and maintained an outgoing knowledge of organizational procedures. Coordinated lunch for meetings, trainings, and other events in and out of the office.

Provided meeting planning support for meetings with the Board of Directors, special committees and advisory councils. Ensured logistics are set for all meetings convened by the CEO Office, Office of General Counsel, and Internal Audit’s office. Prepared follow up minutes. Prepared correspondence in accordance with established policies and procedures a variety of materials, including administrative and public reports.

Provided support to the Office of Internal Audit exhibiting use of basic database management skills, preparing worksheets and tables. Provided administrative duties to other departments as needed.

Sparks Personnel/Acsys Staffing Legal Assistant/Administrative Assistant 06/2004-01/2005

Provided temporary services on a short or long-term basis as a Legal Secretary, Senior Administrative Assistant, Staff Support Specialist, and a Data Entry Specialist.

Law Offices of Tanya M. Kriptez, LLC Receptionist / Legal Assistant 01/2003-06/2004

Greeted clients and business representative in a professional manner. Typed, filed xeroxed, and facsimile transmission of documents.

Interview all clients via in person, phone or email with preliminary questions and gathering necessary information.

Answered all incoming calls on a multi-line telephone system, screened calls, took messages, and provided information to the best of my knowledge.

Received and reviewed all incoming mail, and distributed to appropriate staff member, prepared all outgoing mail. Provided case related information to a high volume of business professionals and clients in-person and telephonic.

Took dictation and transcribed tapes into legal documents and memoranda

Scheduled, confirmed, and prepared for all appointments. Prepared and organized all case related correspondence for Court filing. Filed cases with the Federal Court in person or electronically.

Organized and maintained client files by entering information in various programs, i.e. Best Case Bankruptcy, Time Matters, Colliers, and Excel.

Handled large amount of monies for payments, and keep an accurate track of client’s payments. Search information via Internet. Provided Notary Public Services.

Spherion/Randstad Executive Secretary 07/2002-01/2003

Provided services as Receptionist, Legal Secretary and Administrative Assistant (on short-term basis).

Tyler, Bartl, Burke & Gorman, P.L.C. Receptionist / Legal Assistant 08/1999-08/2002

Performed various secretarial duties to manage the administrative functions of the office. Greeted customers in the receptionist area. Directed clients to the appropriate office. Answered all incoming calls on a multi-line telephone system.

Received all incoming and outgoing mail and routed items to the appropriate office for action. Prepared and scheduled conference rooms for meetings. Took dictation and transcribed tapes into legal documents and memoranda. Prepared and organized all case-related correspondence and pleadings for state and Federal Court filings.

Organized and maintained filing system. Electronically filed cases through ECF program.

Participated in outgoing communications with multiple parties by entering information on various Bankruptcy Programs, i.e. Timeslips 7, Best Case Bankruptcy for Windows, Adobe Photo Deluxe, Adobe Acrobat 4.0, and TCMS (Trustee program).

Searched case status via Internet. Provided Notary Public Services. Performed other tasks as needed.

CERTIFICATES

Information Processing Phelps Adult Education 1995

Medical Receptionist Doctor’s Help 2002

EDUCATION

Criminal Justice/Behavioral Science Prince Georges Community College Attending

High School Diploma Phelps High School 1995

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