Sales Customer Service
Resume:
Lisa M. Teague
#***
Euless, Texas 76040
****************@*******.***
Professional Summary:
Self-motivated, working independently to exceed job requirements and assigned quota
Ability to Manage & Lead Resources within Accounts to Accomplish Account Goals
Effective at Complete Sales Cycle responsibilities from prospecting to closing
Adept at leading & coordinating appropriate resources throughout a sales cycle
Excellent interpersonal skills allow me to create and maintain effective vendor relationships.
Experienced with Project management and administration
Resourceful at communications to execute sales & marketing strategies
Experienced with HR and Administrative
EXPERIENCE: tw telecom
Las Vegas, NV
September 2007 – December 2013
Customer Project Manager
Provide customer service follow-through to include customers inquires, installation coordination, dispatch, billing, credit adjustments, service delivery status, document request/faxing.
Responsible for scrubbing contract packages and submitting Order Entry.
Manage trouble tickets and make Billing changes for existing customers.
Provides support for Sales Department staff and related functions by following through with department personnel and customers as required.
Implementation of sales orders including coordinating and scheduling support with customers, inter-exchange carriers and internal personnel
Post installation follow-up calls.
XO Communications, Inc.
Henderson, NV
January 2006 – August 2007
Account Relationship Manager
Provide account level customer support to an assigned portfolio of top revenue generating customers for Commercial and Indirect Sales.
Implement customer retention strategies in support of churn objective.
Responsible for contract renewal and account “saves” in assigned portfolio.
Manage trouble tickets in Remedy, where intervention is necessary.
Manage and handle account level billing issues via Legacy XO systems.
Manage MACD orders via LINX/TBS created by ARM’s.
Collections on accounts receivable, when necessary.
Responsible to partner with account team and other key functional areas to ensure overall customer satisfaction within portfolio.
Associate Account Executive – January 2005 - December 2005
Proven success in penetrating new markets and developing new business
Proven record of accomplishment and over-achievement of goals
Field resource for the XO Product Portfolio
Diligence in entering leads in Linx systems or other sales tools including; Remedy, IOM, and Outlook.
Assist customers in telecom service upgrades & maintenance as well as billing adjustments.
Ultimate Staffing/SBC Communications (now AT&T)
Las Vegas, NV
September 2004 – January 2005
Contractor/Temporary/Sales Support Manager
Responsible for project management, implementation and coordination of all installations. Responsibilities include inputting orders, gathering information from sales team and customers, and tracking the order process form initiation of order through installation. Also responsible for coordinating the due date and installation with the customer.
BellSouth Long Distance (Now AT&T)
Atlanta, GA
April 2002 - September 2004
UVG Order Entry Specialist, Customer Service
Processed orders for Switched/Dedicated Dial Direct Service, Switched 8xx, Frame Relay, Private Line for Long Distance including Qwest.
Responsible for receiving orders from the BB sales teams, validating order packages and then entering customer order information into Avalon order tracking and order management system.
Contact the sales teams to obtain missing order information and escalating as needed.
Disconnect, moves, add and change of existing service.
Intermedia Communications (now MCI Worldcom)
Atlanta, GA
October 2000 – April 2002
Account Consultant II
Processed Frame Relay/Data Orders for the entire Government Department including ILEC group such as Qwest and US LEC.
Provides the review and verification of Frame Relay service orders for accuracy and timely submission.
Responsible for interfacing with customer for validation of all ordered services to ensure order accuracy.
Responsible for tracking orders utilizing Intermedia=s systems, resolve jeopardizes and provides status to sales and management.
Works closely with Sales/SE to validate technical information for order accuracy.
Responsible for maintaining original order paperwork for customer contract.
Assists managers with training requirements for Account Consultant Teams and Sales organization.
Responsible for facilitating MAC (move, add and changes) for existing customer base.
Provide information used to compile mission critical forecast and revenue reports for Government/Sales.
KMC Telecom Inc., (now Century-Tel)
Lawrenceville, GA
January 2000 - October 2000
Traffic Engineering Associate
Conducts analysis and research to develop network plans for interconnection Trunking with ILECs, CLECs and IXC carriers
Monitors the Network to ensure adequate network capacity to meet customer service demand, determine number of inter office trunks needed for DS0 and DS1 capacity.
ACCOMPLISHMENT CERTIFICATES:
Business Communications**Telecommunications Technologies
Soft Skills Training**AC Training, CPC Project Management Training Certification
Understanding the Public Telephone Network
Data Communications**Frame Relay/MACD Post-Relief, MS Project
Systems: AMOF, EWFM, Scheduler, CustomerVu, MDS, POE, T2 Order Entry
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