Manager Sales
Resume:
Jelena Krstic
E-mail:
******.********@*****.***
Skype:
jelena.krsticny
Phone:
Address:
Astoria, app 3R,
New York 11103
ABOUT ME:
Highly motivated, positive attitude, very communicative, well organized, ready to work both independently and as a part of various teams
Used to perform under pressure in very dynamic business environment, meeting short deadlines all the time Proven track record in all kinds of banking product promotions and sales : current accounts, loans for private clients, SME loans, credit cards, overdrafts, deposits, e –banking Proven negotiation skills used in clients acquisition and customer care Experience in leading sales teams and task forces and younger staff coaching PROFESSIONAL EXPERIENCE:
• 10 years of professional and managerial experience in SME and Retail Banking
• 1 year of professional experience in accounting and sales in leading FMCG and IT equipment retailers.
• 1 year of professional experience in finance and administration in a real estate development company. PROCREDIT BANK SME and Corporate Manager 2009 - 2015
• 2012 – 2015 Senior Client Relationship Manager Team Coordinator (Medium and Large clients + Junior Staff)
• 2009 – 2012 Senior Client Relationship Manager (SME and Corporate clients + responsible for trainees) Key Responsibilities:
Acquiring and maintaining sustainable relationships with key account corporate clients Actively involved in defining the prospects, client acquisition and the acquisition Assessing client needs and understanding their business Providing tailored solutions for each client
In case of loans assessing the client creditworthiness and proposing the financing solution Prepare cases /credit proposals for credit risk department Managing the portfolio of up to 20 key account clients, worth over 15 Million Dollars Responsible for customer satisfaction.
Regularly monitoring the client's business and cooperation with the bank Defining opportunities for up scaling cooperation with each individual client on regular basis Responsible for collection in case of loan arrears Supporting account managers in daily activities.
Planning, leading, organizing and controlling the team towards sustainable, continuous growth in results. Career Highlights/ Key Achievements:
Constantly achieving very high overall results.
Developing, growing and maintaining a portfolio of high yield clients from scratch Managing an immaculate loan portfolio with 100% collection rate Multiple awards as the “employee of the month” based on the overall productivity Leading targeted acquisition activities aimed at large “whale” clients Key team member of the largest acquisition in the region Coaching and mentoring a team of trainees towards good and sustainable results and full operational independence PROCREDIT BANK 2005 - 2009 Retail and SME Officer
• 2007– 2009 Client Relationship Manager (SME clients)
• 2005 – 2007 Account Manager Retail (private individuals) Key Responsibilities:
Mainly responsible for providing service and support to the clients coming to the bank for retail and SME clients Assessing the customer inquiries and offering the appropriate solutions Promoting and selling current accounts, loans for private clients, SME loans, credit cards, overdrafts, deposits, e – banking
Assisting the clients to formulate their needs and collect the required documents for obtaining the requested product In case of loans, collect the required documents and asses the customer creditworthiness Prepare the credit proposals for the credit committee. Extensive understanding of all procedures, processes and rules in the bank and ensuring their implementation in daily operations
Responsible for customer satisfaction.
Responsible for collection in case of loans arrears Career Highlights/ Key Achievements:
Continuously managing a high productivity and high intensity monthly result Handling a large portfolio of retail clients with a very high portfolio quality Managing high customer demands and achieving high customer satisfaction Participating in the retail processes efficiency improvement task force Awarded the most improved retail officer and promoted to SME ranks Consecutive SME service quality targets achievement and Consecutive SME sales targets surpassing and being entrusted to mentor trainees PAKOM LTD: 2004 - 2005
IT Equipment Retail Shop Sales Manager
Key Responsibilities:
Responsible for product sales to end users consumers (Hardware and Software) within the country’s largest hi-tech retail franchise
Responsible for the shop stock and timely replenishment from the central storage Price calculation development and bookkeeping for the shop Preparing reports and analysis of the trade volume and financial reports on the monthly level. Career Highlights/ Key Achievements:
During only one year in this company I have achieved outstanding results in various areas, especially when it comes to placement of goods and customer satisfaction. I have managed to establish strong portfolio of clients, keeping them informed of our new services, receiving constant feedback on services and products they had already received. I was responsible for financial analysis and price calculation; I was very diligent and managed to provide all needed reports in time.
STUDIO LTD: 2003 -2004
Planning and preparing investment documentation, analysis of current business and financial structure (borrowed and own of the company and preparing financial plans for the future. Communication with banks from the moment of sending application to credit utilization Administrative tasks and office management
Career Highlights/ Key Achievements:
Diligent and timely fulfillment of daily and periodical tasks Accurate reporting and meticulous office management Responsible relation management with the banks
On the road of achieving these results, I have gained valuable experience and insight into financial analysis and business financing, which helped me significantly in all my subsequent professional endeavors EDUCATION :
Faculty of economics, University of Nis (VIII).
Major in Finance and Management
High School diploma – Gymnasium,
Major in mathematics
OTHER SKILLS: LANGUAGE, TRAININGS, ETC
English language
Full professional proficiency written and spoken.
Serbian,
Native language
German language,
medium level written and spoken skills
COURSES AND TRAININGS
• 2013-2015 Courses attended under organization of Glenfield Training and Consulting:
• SME Banking
• Sustainable Sales of Banking Products
• CRM - Customer Relationship Management
• Financial Analysis and Credit Risk
• 2010-2012 Management Skills Courses under the organization of OC Consult
• Time Management
• Communication Skills 1
• Communication Skills 2
• Presentation Skills
• 2005, Follow up training program on development of SMEs,
• Regional Agency for development of SMEs, Nis
• 2004, Internship,
• CFH Serbia
• 2004 Investment and Development of New Sector,
• Economic Association of Serbia and Ministry of Economic Affairs Other seminars, workshops and internal trainings facilitated by the internal trainers from the bank on various topics including communication, HR, facilitation, sales, CRM etc. OTHER SKILLS:
Drivers license, active driver
Experienced user of all common computer hardware and software solutions (Everyday use of Windows XP, MS Office package, Word, Ms Excel and internet programs: Internet Explorer, Outlook and Mozilla Firefox) Familiar with many different core banking software platforms both front end interfaces and core modules
Contact this candidate