Customer Service Representative Health Insurance Sales

Susannah Rose Lee

**** ****** ** *** ***

Kansas City,Mo 64131

Home: ***/***-****

**********@*****.***

I am seeking a position in order to apply my clerical, customer

care management and data entry skills. My previous work experience

includes various positions held in customer service including: inbound call-center

experience with financial account maintenance and Health insurance sales.

I am confident that I have the skills necessary for the position

performance. I look forward to hearing from you in the future.

Previous Employer:

Convergys/Wellpoint assigned to

Anthem Blue Cross and Blue Shield

For Western Region

Position:

Licensed Health Insurance Tele-sales Representative

10/20/2014 to February 15, 2015

Duties Included:

Answer inbound calls from prospective members. Collect their information present the plan best suited to their needs and then assist them with getting enrolled. Send emails to potential members, correspond via email to answer questions and make follow-up calls to address any further concerns and encourage them to apply. Offer over-view of how insurance works and build value as well as maintain a good perspective to the customer of Anthem Blue Cross and Blue Shield.

Exam One

Tele-interviewer

Conduct interviews over the phone, in order to collect medical and personal history for the purpose of Life insurance applications as well as to satisfy the contractual mandates for the client.

09/02/2014 to 10/10/2014 Left to pursue job at Convergys.

Harte-Hanks with Blue Cross and Blue Shield for the state of Louisiana

10/13 to 04/22/14 Temporary Position

Position Held: Individual and Family Licensed Sales Representative

Responsibilities Included:

Assisted potential clients with determining their health insurance needs by explaining the specifics of different plans.

Explain the steps of enrolling in an insurance plan and help determine the best plan option for them. Also explained to them the changes in regard to the Affordable Healthcare Reform Act beginning in Oct 1st, 2013.

Harte Hanks from 01/13 to 05/13

Temporary Position: CSR

Help clients of MLB.tv with technical trouble shooting and billing issues.

Responsibilities: Assist clients with handling billing issues and help diagnose and correct problems with streaming of video service for MLB.tv.

Reason for break in employment from 2011 to 2013

Had a baby in 2011 and took time off from pursuing full-time employment.

VIP Research

Position: Customer Service/market research

From: March 2010 to November 2010

Responsibilities: Make out-bound calls in order to collect market research data.

JC Penneys/Spherion

Position: Gift wrapper at distribution center

From November 2009 to December 2009

Responsibilities: Wrapped presents and prepared them for shipping.

WSI/H&R Block- Call center

Supervisor: Dallas Johnston/Team Leader

Position: Customer Service Representative

Employed from: February 2008 to August 2008

Job Responsibilities:

Answered inbound calls from H&R Block Bank clients. Assisted the customers with financial accounts such as: IRA’s, online checking, savings and pre-paid debit accounts and all the services associated with the maintenance of these accounts.

Helped clients when requesting information and paperwork necessary for an ACH withdrawal or deposit. To ensure the direct deposit transfers of funds through ACH I arranged for them to receive the appropriate documents via mail, fax and email. Also investigated issues involved with incoming and outgoing ACH. Assessed and resolved any account issues when they arose and actively made corrections to any break in service, efficiently and professionally as possible.

Assisting Emerald card, pre-paid debit account clients, with services that included confirming account activity, resets of Pin’s and change of mailing information, shipment of replacement cards via regular mail and express mail. Authorizing transactions made online, investigating any fraudulent charges, set up direct deposits and assistance with cash transfers. Assisted the Emerald line-of-credit clients, with payments and renewal activities.

Fielded calls from clients whom had income tax prepared with H&R Block office nation wide and helped with the follow up questions and tasks after filing tax returns such as delayed returns and pending bank deposits.

Work with multiple software programs exclusive to H&R Blocks accounts.

RGIS

Supervisor: Laura Kirkpatrick

Position: Inventory Specialist

Employed from June 2007 to December 2007

Job Responsibilities

Collected the data for retail inventory of stores such Michaels,

CVS, Westlake Hardware, K-Mart, Target, Kohl’s and other smaller

retail businesses.

Responsible for counting all the merchandise in the assigned

areas of the store, while being evaluated against the timing

average set for high efficiency and accuracy during the

inventory.

Utilized the auditing machines for data collection R-M1 and Ray

2000 for remote transmission of each associates data. Which

consisted of scanning the items via laser to identify the

product or by entering the sku or barcode number on the ten-key

numeric pad followed by entering the items quantity.

CVS Pharmacy

Supervisor: Meahul Parehk/Pharmacist in Charge

Position: Pharmacy clerk

Employed from January 2007 to June 2007

The primary responsibility was to assist the patients at the

pick-up counter retrieve the medications from their order and

verify their personal information as well as the medication

being provided all in accordance to the HIPPA mandated

procedures..

Re-shelved prescription bottles for an organized working

environment and optimal workflow.

Assisted patients via telephone with medication refills and

general customer service questions such as refill updates.

Consentinos Price Chopper

Supervisor: Mark Beller/Store Manager

Position: Check out clerk

Employed From March 2006 to December 2006

Greet every customer and show each customer individual courtesy

and attention.

Perform the general retail duties, accurately handling cash

transactions, endorsing checks, verifying cardholder’s

identity.

Responsible for answering customer inquiries about sale items

and particular product locations in the store.

Identified and assigned the different codes for each items of

produce.

Sorted and sacked groceries. Stocked bags and receipt paper for

cash register and cleaned check out after each shift.

Personal References:

Jennifer Heller C 913-***-****

Dennis Evans C 913-***-****

Roger Hackett C 816-***-****

Securitas- From September 2005 to February 2006

Jones and Mitchell- From: May 2005 to August 2005

Royal Wine and Liquors

From: March 2004 to May 2005

Walgreens

From: January 2002 to November 2003

Computer skills

Microsoft Office Suite, to include: Word, Excel, Outlook

Intermediate knowledge of data field and data base usage

Typing rate 45 WPM

Contact this candidate