Administrative Assistant Customer Service
Resume:
Bastrop, TX *****
Cell phone: 512-***-****
Email: mailto:*************@*****.***
CHRISTINA M. WANT
EXPERIENCE
*/****- ******* **** *********** Leads Bastrop, TX
Virtual Agent
Generate leads for different projects. Take average of 100 calls per hour
12/2011-5/2015 Lowes Hutto, TX
Customer service associate
Answer phones resolve customer issues get internet orders print loading tickets do returns
Research products on internet for price match
01/2002-06/2009 Brumm Eye Center Omaha, NE
Certified Ophthalmic Assistant
Perform these listed tests on a daily basis. Humphrey Visual Field, GDX nerve fiber analyzer, Corneal Topography (Humphrey Atlas), Penticam, WaveFront, Pachmetry (Sonagauge), Refractions, Applination Tonometry, Axial Lengths (Immersion and contact), Visual acuity, Tonopen, Culvort Pupilometry, IOL Master, Stereo Test, Color Vision tests, Fundus Photos, Keratometry, IOL master and review patient history.
Write up cataract and lasik surgery orders.
Perform refractive consults.
Attend hospital consults as needed.
Contact Pharmaceutical Reps for samples.
Maintain GDX Topography, Visual Field, Wavefront machines, and printers.
Enter Truvision information on web site.
Help train new staff.
Call pharmacy for prescription refills and return patient calls.
Order contact lenses for patients.
Scribe for Dr. Brumm during patient exams.
Assist Dr. Brumm for cataract surgery and in office procedures.
Drive to Glenwood Resource Center for clinic and assist the Dr. with patient exams on mentally handicap people.
07/2001-01/2002 Tobin Eye Institute Omaha, NE
Ophthalmic Technician
Take patient histories, applinate, refract, and dilate with all patients at my home location at 42nd and I-80.
Operate visual fields machine and topography machine.
In charge of ordering IOL lenses, drugs, and eye drops.
Gather office and surgery charts for patients.
Scrub up for surgery with Dr. Tobin and assist him.
Certified to run the Ladar Vision machine for lasik procedures.
2000-2001 Vatterott College Omaha, NE
Administrative Assistant
Answer and log incoming lead calls for admissions in a timely and courteous manner.
Create various spreadsheets to track admissions leads, enrollments, and mailings.
Certified VUE Test Administrator.
Make student handbooks, student ids, course catalogs, and informational packets.
Greet customers and have them fill out an informational sheet.
Administer assessment tests and grade the test for admissions.
Set up new student orientations.
1999-2000 Commercial Federal Bank Omaha, NE
Administrative Assistant III
Update and modify Board reports, 10 Q, 10K, H (b) 11, 8K, annual report, and other legal reports and documentation.
Justify and create journal vouchers for account payable reject invoices.
Work with account reconciliation for wire accounts and unclaimed property.
Microfilm journal vouchers and account payable invoices.
Filter all Outlook email and standard mail for the Vice President.
Link all Excel worksheets to Word documents.
1998 1999 The Used Car Store Omaha, NE
Administrative Assistant
Enter loan payments, service repairs, and loans into the computer.
Apply for repossession titles, Nebraska titles, and customer titles with county Courthouse.
Verify insurance coverage on customer vehicle for the American Auto Finance Company.
1997–1998 ProCare 3 Omaha, NE
Billing clerk
Entered billable services for Medicaid, Medicare, private insurance, and clients into the computer.
Part-time teacher with the Headstart Program. (speech language)
Certified Assistant for speech pathologist.
Help balance month-end accounts.
EDUCATION
02/2006 JCAHPO
Obtained COA (Certified Ophthalmic Assistant Certification)
08/2005 CPR Certified
2001 Tobin Eye Institute
Certified to operate the Ladar lasik laser machine.
8 hours of sterile technique class.
1994 1996 Papillion-LaVista High School Papillion, NE
Acquired High School diploma.
1999Commercial Federal
Four hours of Microsoft Outlook and Windows NT user classes.
Contact this candidate