Project Manager Customer Service

Steven Dallas Crain

*** ********** ***** **** *** Sharpsburg, GA 30277

Tel: 770-***-**** ***********@*****.***

Project Management Business Administration Sales

Objective: A long-term career with an organization that is continuously dedicated to improving the value it is able to bring to its customers, and where earnings are based on achievement and progress.

Professional Experience

Goodman Networks, Alpharetta, GA

CONSTRUCTION AUDITOR / CIVIL AND TOWER January 2013 – Present

Travel throughout Georgia performing quality and safety audits on cell phone towers

Meet crews on jobsites to verify training, credentials, authorization, and safe work practices

Confirm quality and scope of work performed by contractors meets project specifications

Document and report weekly on all findings

Innovative Pool and Spa, Peachtree City, GA

SALES / PROJECT MANAGER February 2011 – December 2012

Manage each phase of residential high end projects to the customers’ satisfaction

From initial sales call, pricing and planning to finished project

Coordinate and manage subcontractors

Hofcrain Company, Sharpsburg, GA

SALES / PROJECT MANAGER June 2009 – February 2011

General contractor / co-owner of a company building high-end commercial/residential amenity areas

Sold $500,000 in first year sales

Negotiated with general contractors to meet specifications and stay within project budget

Supervised and scheduled installations working with subcontractors during each phase

Handled All Aspects of Business Finances

Customer Service & Service Calls

Water World, Inc., Fayetteville, GA

PROJECT MANAGER May 2006 - June 2009

Coordinate Major Projects / Schedule & Manage subcontractors

Customer Service & Service Calls

FOREMAN May 2001 – May 2006

Manage crews, subcontractors and staff on job sites

Drive to meet project deadlines while ensuring compliance with project specifications

Proactively address problems and issues to ensure customer satisfaction

Coordinate with government and health agencies to schedule and satisfy inspection requirements

Education

Bachelor of Business Administration (BA) Marketing- 2007

Concentration in Sales Management

GEORGIA SOUTHERN UNIVERSITY STATESBORO, GA

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