Administrative Assistant Customer Service

Name : PATRICIA MARIE A. RATIN

Address: No. * Delgado St., Phase 4A,

Bahayang Pagasa Subd., IMUS, CAVITE 4103

Cell No : 093*-*******

WORK EXPERIENCE

Date : November 8, 2010 to November 15, 2014

Company : SPi Global

Position : Editorial Support Agent (E-mail Support) for Elsevier Account / Client Services

Specialist (E-mail support) for Forrester IT Research / JEO (BMC Series Journals, Springer Journals)

Date : October 8, 2007 to September 29, 2008

Company : TeleTech Customer Service Management Phils., Inc. (Bacoor Site)

Position : CSR / Dealer Support Consultant / NAC Consultant

for Australian Acct (TELSTRA) - Inbound

Date : March 16, 2005 to June 27, 2006

Company : Deutsche Bank (Makati)

Position : Executive Assistant / Administrative Assistant

Date : January 11, 2004 to February 28, 2005

Company : People eServe Corporation (Makati)

Position : Executive Assistant / Administrative Assistant /

Accounts Executive *Certified Lotus Sales Professional

EDUCATIONAL BACKGROUND

College : Mapua Institute of Technology – Manila - Graduated, March 2002 BSECE (Electronics & Communication Eng)

High School : Elizabeth Seton School - BF Resort, Las Pinas City - 1997

Immaculada Concepcion Colleges - Bacoor, Cavite

Elementary : Elizabeth Seton School - BF Resort, Las Pinas City - 1993

Komae Daisho Gakko - Tokyo, Japan - 1990-1992

TRAININGS /SEMINAR ATTENTED

1.Team Management / Operations Lead

i.Interim Process Training - TeleTech 2008

2.Siebel System Migration, Siebel Sales System / Transformation - TeleTech 2008

3.Helpdesk, MICA, FLEXCAB, NAC System - TeleTech 2007

4.Mobile Post-Paid Product Training

(TELSTRA) -TeleTech 2007

5.Quality Management Program

a.(Series of Seminars) - Deutsche Bank 2005

6.IBM Value Partner Institute

a.Technical Sales Seminar - People e-Serve Corp 2004

PERSONAL DATA

Name : Patricia Marie A. Ratin

Address : 6 Delgado St., Phase 4-A, Bahayang Pag-Asa Sub. Imus, Cavite

Cell. No. : 093*-*******

Birth Date : October 28,1980

Birth Place : Quezon City

Sex : Female

Civil Status : Married

Citizenship : Filipino

Religion : Christian

Spouse : Melvin D. Ratin

Occupation : Design Specialist (Web/Graphics)

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