Customer Service Manager
Resume:
Atasha Scott
Berkeley, CA *****
Email ~ ***********@*****.***
www.linkedin.com/pub/atasha-scott/22/753/754/
Cell ~510-***-****
Mortgage Senior Loan Processor ~Jr. Underwriter ~ Executive Administration ~Accounting Manager
*10 + years of Banking/ Mortgage experience *Exceptional Customer Service
*Multi-task, meet deadlines ahead of time *Detailed Oriented, work excellent under pressure
*Extraordinary communication skills *Problem solving
*Computer Savvy *Top Performer
*NMLS 946745 *Work well under pressure
*Knowledge of Federal and State regulator laws and compliance
Work Experience
Loan Administrative Assistant II
Appleone
May 2015 – Present (2 months) • Oakland, California
Reviewing loan application for completeness and accuracy
Issued proper disclosures that are required by TPMG compliance
Order title, appraisals and credit documents
Customer Service
Condition Underwriting and auditing files
Administrative support to Finance Director
Support two Assistant Corporate Controllers
Processing Home loans for Physician
Processing Physician Personal Loans
Senior Loan Processor
JP Morgan Chase Bank
July 2012 – Nov. 2013 (1 years 4 months) • San Ramon, California
Reviewing loan application for completeness and accuracy
Verifying supporting income, and asset(s) and liability(s) documentation
Issued proper disclosures that are required by federal regulatory compliance
Order title, appraisals and credit documents
Customer Service
Calculating income
Inputting and correction information in the CLOSR system
Condition Underwriting and auditing files
Quicksale Specialist
Gateway Bank
January 2009 - July 2012 (3 years 6 months) • San Leandro, California
Report production numbers to SVP for weekly board meeting
Create excel sheets for projects, presentation and reports
Retrieve written subpoenas on outstanding complaints for lenders under the warehousing program
Act as a backup to participate loans to affiliated bank
Testify in court on documents electronically sent to lawyer for outstanding cases
Collect all information requested from subpoenas
Keep track of all accounting documentation for each bank
Problem solving incorrect posting, short(s) and over(s) settlements and loans with errors
Create GL postings to correct any errors to balance out GLs
Conditional underwriting daily on overdue files
Requesting for conditions on aged loans
Condition Underwriting and auditing files
Quicksale Accounting Manager
May 2006 - January 2009 (2 years 8 months) • San Leandro, California
Over see three departments that makes up the accounting department
Training new staff setting goals, and conducting quarterly and yearly reviews
Create statements daily on loan settlements for clients and participation to affiliated banks
Correct GL that are out of balance
Review all posting made to the GL
Create journal enter to correct out of balance GL
Perform all overrides on posting taking clients balance into over draft
Perform payroll for 150 employees in a timely manner bi-weekly
Make sure all vacation, sick, or other time off is inputted into the ADP system accurately
Reconcile all employees time off on a monthly basis
Maintain a daily record of employee attendance and enter leaves, half day leaves, and over time
Keep a file of all approved and denied request for time off
Make sure all employees files are secured
Respond to employees questions in a timely manner
Conduct weekly staff meeting and attend monthly board meetings
Perform incoming and outgoing wire transfers
Review all loans that are settled in a timely manner for accuracy
Meeting daily, monthly and quarterly deadlines
Make sure all data is accurate in the system for quarterly and fiscal year end
Jr. Underwriter
June 2005 - May 2006 (11 months) • San Leandro, California
Reviewing loans for our clients with Warehouse lines of credit
Calculate borrower income to debt ratios
Determine risk factor of the loan
Audit loans that come in a wet state and have turned dry
Perform monthly audit on loans reviewed in previous month to stay within compliance
Condition for any documentation that is missing
Match wire amounts to clients request
Quicksale Accountant (Lead)
August 2004 - June 2005 (10 months) • San Leandro, California
Balance GL account daily
Reconcile journal entries and outgoing wires
Communicate with client on balance and available funds to withdraw
Act as back up to participate loans to affiliated banks
Leasing Consultant
Sares-Regis Group
February 2004 - August 2004 (1 months) • Walnut Creek, CA
Processor prospect application for rental approval
Collect incoming rents
Tour prospects and give information about the property
Audit residents files and keep them up to date
Assist residents with maintenance request
Entering Rents, application, and notes into Yard
Working in weekly comps and marketing
Geneistation Specialist
Gateway Bank
March 2003 - February 2004 (11 months) • San Leandro, CA
Participate Loans to assigned affiliated banks
Reconcile clients accounts to balance to GL
Post outgoing and incoming wires to GL
Problem solving, answering phones and meeting multiply daily deadlines
Creating spread sheets and reports
Education:
American School of Mortgage Banking
Laney College
St. Elizabeth HS
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