Customer Service Manager
Resume:
Erica Concepcion
New York, NY 10037
*.************@*****.***
August 14, 2015
Dear hiring Manager,
In response to your open position for an Executive Assistant, please consider my resume.
My background and job skills closely match your job requirements and I believe I can be an asset to
your company.
A few of my key skills that are relevant to this opportunity include:
over five years experience in an administrative and supporting role
to both a single department and multiple individuals throughout the company.
experience in data management, research, report writing, developing presentations, drafting correspondence, organizing meetings and travel, event management and customer service.
a comprehensive working knowledge of various computer applications including MS Word, Excel and Powerpoint
an independent worker who is a resourceful problem-solver who uses her initiative and organizational skills to complete tasks.
proven ability to remain focused and self-directed in a fast paced work environment while dealing with conflicting demands.
I am committed to the highest standards of work performance and I hope to play an active role in the future prosperity of your company.
I am available for an interview at your earliest convenience, please contact me via phone or email to arrange a time and date for us to meet.
Thank you for your time and consideration and I look forward to speaking with you soon.
Regards,
Erica Concepcion
ERICA CONCEPCION
58 East 132nd Street, New York, NY 10037
Cell: 347-***-****
*.************@*****.***
SUMMARY
Skillful and dedicated with extensive experience in coordination, planning and support of daily operational and
administrative functions in a highly confidential environment.
EXPERIENCE
TRIANGLE SERVICES INC.
Long Island City, NY
Office Manager- Branch Administrator 04/2015 to Current
Maintain office operations and procedures; preparing payroll; controlling correspondence; designing filing
systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
Accounts payable and Accounts receivable
Approve all staff expenses and expense reports, purchase orders and corporate card authorizations
Provide oversight and management of a team which include electricians and facility maintenance engineers
Assist in the development and execution of training programs for employees
Approve subordinates recommendations for staff recruitment, selection, promotion, corrective action and
termination
Maintain and coordinate executive and senior management vacation, day-to-day meeting and travel schedules
L'OREAL USA- EUREST SERVICES
New York, NY
Executive Assistant- Billing Consultant 09/2012 to 04/2015
Assisted the facilities director and manager with determining monthly and/or yearly account balances to
ensure purchase orders maintained adequate funds
Managed contract invoices for 70+ vendors
Ensured COI's were up to date
Accounts payable and receivable
Generated monthly and yearly financial reports
Provided new hires with company ID's and vendors with contract badges for NY & NJ locations
Managed three handymen calendars and three management calendars with day to day responsibilities, meetings
and conferences
Coordinated educational functions; Blood drives, flu shot events, new cosmetic product functions, fashion &
French week
Developed and provided ongoing tracking to division-wide customer complaints for annual audits
Assisted facilities management with VP office layouts and designs
Provided adequate coverage for front desk concierge
TRANDON & ASSOCIATES
New York, NY
Executive Assistant/ Legal Secretary 07/2008 to 08/2012
Reallocated company and employee expenses for FORD Models Inc.
Provided models with financial activity reports and explained commission and taxes withheld
Coordinated photographer projects and shoots
Initiated and updated yearly contacts and agreements
Approved travel expenses and reimbursement requests
Set up meeting arrangements for legal depositions for Tenanbaum Berger & Associates
Closed out landlord & tenant cases on Abacus legal software
Served tenants eviction documents
Set up travel arrangements for Founder & CEO of De’ Lange International
Oversaw an overseas imports and exports financial account
EDUCATION
ASSOCIATE OF ARTS: FASHION MERCHANDISING & MARKETING 2012
Art Institute of NYC, New York, NY
ASSOCIATE OF APPLIED SCIENCE: BUSINESS OFFICE ADMINISTRATION 2009
ASA College, Brooklyn, NY
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