Project Management
Resume:
PALLABI MITRA
PALLABI MITRA
Email: ***********@*****.***, Phone:1-832-***-****
Address-201,South Heights Blvd,Appt#2126,Houston,Tx-77007
Education
Bachelor of Technology with specialization in Computer Science and Engineering from Kalyani University, Kalyani, West Bengal, India in 2004.
Professional Experience
Worked as a Senior Associate with Cognizant Technology Solutions, Kolkata,India from Sep-2011 till Mar-2015.
Worked as an IT Analyst with Tata Consultancy Services Ltd., Kolkata,India from Aug-2007 till Aug-2011.
Worked in Descon Limited,Kolkata,India from 2006-2007
Worked in Ezytech Solutions Pvt Ltd,Kolkata,India from 2005-2006
Experience Summary:
Total Experience - 10 Years
Recent role was of Senior Service Quality Consultant(SSQC) in the Banking and Finance (BFS) domain.
Focused, Result-oriented, Analytical skilled Professional with experience in Quality Assurance and Management,process compliance,strategic management, project and program control leadership roles, including PMO and Project Services, involving varied size and types of projects with strong program management exposure.Also experienced in implementing and driving Quality Management System independently.
Knowledge in CMMI Level 5,PCMM Level 5,ISO 9001:2000, ISO 9001:2008, Lean Six Sigma Methodology.
An enthusiast and passionate about work, having good communication and analytical skills.
Possess excellent communication and interpersonal skills and ability to work in a team as well as individual contributor
Innovative in Approach, enjoys learning new technologies and ideas and putting them into daily practice.
Comprehensive knowledge in SQL .
Employment Summary:
Assignments in Cognizant Technology Solutions
1. Period: Sep 2011 to Mar 2015
Role: Senior Service Quality Consultant(SSQC)
Overall Job Responsibilities:
To facilitate any BFS AM service line project with project start up activities;facilitation and review of the SPP documents,metrics plan,org structure.
Process package set up in the organization tool;WBS Planning SDLC through WBS and ensure defect free delivery through various review and defect management processes.
Preparation and maintenance of all QMS Documents as per DAG requirements
Proactively identify project level and account level risks and provide facilitation for mitigation.
Actively involved in preparation of Account level and Practice level risk reports.Participated in BU level SQA status calls.
Hosted the account level SQA calls;prepared account level DAG status reports.
To conduct delivery audit,service audit.Actively participate in Project Management Reviews(PMRs).
Have actively participated in ISO 9001:2008 Surveillance audit (March-April'13 anf Feb’14).
Driving Delivery Excellence initiatives like CSI(Continual Service Improvement),Centralised Audit planning across service lines throughout the practice in organization.
Preparation and submission of monthly KPI dashboard to client.
Enabling project teams to implement High Maturity Practices.
Conducting organization level trainings on various quality and management processes.
Assignments in Tata Consultancy Services
Details of various assignments handled are listed below:
2.
Project: National Employment Savings Trust (NEST)
Customer: National Employment Savings Trust (NEST), U.K
Period: Jan 2010 to till Aug 2011
Description: TCS is providing the Scheme Administration services to National Employment Savings Trust (NEST). The Scheme is a trust (NEST) based occupational pension scheme established as part of the Enabling Retirement Savings Programme.The National Employment Savings Trust (NEST) pension scheme will launch in April 2011, the UK’s first pension scheme aimed specifically at low-to-moderate earners. From 2011, employers will be able to offer the scheme to selected employees, and will be able to contribute to their employees’ pensions alongside the employees’ own contributions.
Role: Quality Analyst and Project Management Lead
Overall Job Responsibilities:
Prepare and review project plans and project documents/deliverables.
Involvement and planning of Project Start-Up(Involved in activities like preparation of UPP documents, OPD, Metrics Defintions, Org Structure)
WBS Planning SDLC through WBS and ensure defect free delivery through various review and defect management processes.
Documentation Improvement
Preparation and maintenance of all QMS Documents as per DAG requirements
Review the QMS Documents regularly and update the same for improvements
Coordinate with all Departments regarding problems faced for implementing the documented systems and identify the areas where improvements are required.
Internal Audits:
Initiating periodical Internal Audits
Selecting, guiding and mentoring the Internal Auditors
Conducting the Internal Audits
Preparing and issuing the Internal Audit Reports
Guiding the Auditee Departments regarding the Closure of the Internal Audit Reports
Coordinating with all Departments regarding Quality related matters.
Update the Internal Audit Register and prepare the Internal Audit Review Report
Tracking the closure the NCs issued to project, support groups and other entities during quality audits.
Delivery of consolidated monthly ISU reports for Reporting of BSCs (Balance Scored Card), MRMs(Monthly Reporting Matrices) and MSRs(Monthly Status Reports) every month for the project.
Prepare and maintenance of traceability matrix and status reports for project.
Usage of statistical techniques for analysis and process improvement.
Maintain and archive various quality records within internal TCS portal received and generated by the QAG.
Actively involved in invoice generation and billing process for all the WONs in the project using PMO tools.
Allocation & Release of resources
Targets included:
Achieving Zero Defect in Product using Lean Six Sigma Methodology
Initiating Information Security Management Systems (ISMS, ISO 27001) in the organization
Enhance Customer Satisfaction
Analysis of NCR trends, work aheads and concessions,
Reduction in customer complaints and to recommend relevant process improvements in collaboration with the SEPG.
Achieve Efficient Offshore-Onsite Leverage
Milestones achieved:
Successfully conducted a Lean Six Sigma Project for Reducing Rework by 20% in Engineering Design.
Lean Six Sigma Project on reduction of rework of Software Designs by 20% was initiated in Jan’10. It was found that the main reason for shortfall in allocated man-hour in the project was due to a very large percentage of rework. The main reasons for rework were identified and presently we are in the ‘Improve’ Phase of the project.
3.
Project: Diligenta Transformation Program – Offshore
Customer: Diligenta,UK
Period: Sept 2008 to Dec 2009
Description: Diligenta is a UK based, Financial Services Authority (FSA) regulated subsidiary of Tata Consultancy Services (TCS) - the world’s leading IT consulting, services and business process outsourcing (BPO) organization.
Role: Quality Assurance Lead
Overall Job Responsibilities:
Delivery of consolidated ISU reports for Reporting BSCs (Balance Scored Card), MRMs(Monthly Reporting Matrices) and MSRs(Monthly Status Reports) every month for the project.
Delivery of Project Management Report (PMR) every quarter to the corporate.
Billing and cost- budget monitoring, generation of invoices using PMO tools.
WBS Planning and monitoring all of all Project Deliveries with TCS Integrated Project Management Tools
Before each delivery checking the quality aspects, working with the Delivery Assurance Group ensuring every deliverable is of outmost excellence.
Resource Management to ensure optimum utilization to ensure efficient cost-budgets.
Establishing and Monitoring different processes, procedures, manuals and guidelines which help in continuously improving on the different processes and looking after the issues of Project Management.
Identifying the Non-Conformities in the websites with respect to coding, design, layout with traceability metrics.
4.
Project: Toyota Interactive Network
Customer: Toyota Finance Services, USA.
Period: Sept 2007 to Aug 2008
Description:
TIN: - It’s is a web-based application, where Toyota Material Handling USA (TMHU) dealers can apply for credit with the TFS Commercial Finance Group (CFG) on behalf of their customers online. If credit is approved, the dealer begins the contract, discounting and funding process via the TIN application.
Avanti: - It’s a client server application .Toyota Finance Service (TFS) provides vehicle financing to the dealers and the consumers. TFS finances retail sales, leases and wholesale flooring for the dealers. For this purpose credits are extended to the dealers and also existing dealer credit lines are modified. The Moody’s Avanti System helps with this business function.
Role: Offshore Tech Lead and Quality Officer
Overall Job Responsibilities:
Analyze business requirements for new enhancement of the system.
Coordinating with onsite team to get the idea about the business requirements and clarify the doubts of my team members.
Was responsible in making the component list document which will have the set of existing components which have to be changed and new components which have to be developed.
Developing high level design for the new modules.
Preparation of test cases for testing the new modules.
Conducting Regression testing of the system.
Assigning the work from functional & technical perspectives.
Studying the scope of Performance improvement in the existing operational process
Studying the entire application management process, procedures, identifying areas for improvements and implementing the same.
Was involved in checking and monitoring the status of the project and weekly status reporting to clients
Reporting status to onsite and TCS Management
Looking after the overall quality of the project
Other Projects
5.
Project: StyloMaximageERP
Customer: StyloMaximage,Kolkata
Period: Jan-2007 to Aug-2007
Description: It is an ERP package for management of entire accounting and payroll system of StyloMaximage,Kolkata.It has various modules like Job Tracking,Store,Payroll,Financial Accounting etc
Role: Programmer and Quality Analyst
Overall Job Responsibilities:
Analyze business requirements for new enhancement of the system
Coordinating with BSA to get the idea about the business requirements and clarify the doubts
Developing high level design for the Financial Accounting Module
Coding and unit testing of the functionality.
Analysis of user requests
Analyzing and fixing production defects.
Interacting with the users of the system to clarify their doubts and helping them in getting acquainted with the system.
Looking after the overall quality of the project and deliverables.
Review the QMS Documents regularly and update the same for improvements
Coordinate with all Departments regarding problems faced for implementing the documented systems and identify the areas where improvements are required.
6.
Project: Fixed Asset Management Systems(FAMSd Asset Management Systems)
Customer: UAL Industries Limited,Orissa,India
Period: Aug-2006 to Jan-2007
Description: The Fixed Assets Management System (FAMS) supports the accounting and management of physical property items. It supports many types of fixed assets such as land, buildings, and improvements other than buildings, equipment, and construction in progress. The FAMS maintains the original and subsequent value of assets, as well as replacement values. The activities supported in the FAMS are:
Acquiring an asset
Expansion/ Augmentation of an asset
Inter/Inter Location Transfer of an asset
Transferring accounting information of an asset.
Manual Depreciation of Assets
Impairment of an asset
Disposing of an asset
In addition, the FAMS also allows automatic computation of depreciation...
Role: Developer and Quality Officer
Technology:Visual C#,SQL Server 2000
Overall Job Responsibilities:
Analyze business requirements for new enhancement of the system
Coding and Testing the functionality and
solving user request.
Looking after the overall quality of the project and deliverables.
Review the QMS Documents regularly and update the same for improvements
7.
Project: NetComm HelpDesk Solutions
Customer: NetComm Limited, Australia
Period: Jun-2005 to Jul-2006
Description: This is an application that allows users to login and lodge complaints or request repair of some hardware goods. Once the client call comes, the operator performs search based on some criteria. If it is a new enquiry, the data is stored. Otherwise,the customer details are displayed. New RA number is generated. There is provision to edit, escalate any RA.
Role: Programmer and Quality Officer
Technology:Visual C#,SQL Server 2000
Overall Job Responsibilities:
Analyze business requirements for new enhancement of the system
Coding and Testing the functionality and
solving user request.
Looking after the overall quality of the project and deliverables.
Review the QMS Documents regularly and update the same for improvements
8.
Project: Davisware
Customer: Davis Business Solution, USA
Period: Dec-2004 to May2005
Description: Davisware is an off shore project from Davis Business Solution Inc., USA. It is a Windows application, which meets the complete requirements for small scale business or industry. It contains various modules like Accounts, Payroll, Purchase, Dispatch etc.
This project was being migrated from Progress to .NET and consists of 4-tier architecture.
Role: Trainee Developer
Technology:Visual C#,SQL Server 2000
Overall Job Responsibilities:
Analyze business requirements for new enhancement of the system.
Coding and Testing the functionality .
Training Conducted
SoftwareQuality Management Systems for Cognizant internal associates:Jan‘15
Training Attended
ITIL V3.0 certification :Dec’13
IPMS(Integrated Project Management System for Project Leaders) :Mar’10
eBS Financials training for Corporate level training program :Apr’09
IPMS(Integrated Project Management System for Team Members) : July’08
Personal Details
Sex Female
Nationality Indian
Marital Status Married
Number of Children One
Location Houston,Texas
Passport Details
Name as on passport : Pallabi Mitra
Relationship : Self
Passport Number : L5341562
Date of Issue : 10-23-2013
Expiry Date : 10-22-2023
Place of Issue : Kolkata
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Date: 24-Jul-2015 (Pallabi Mitra)
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