Customer Service Sales

MELANIE LEISS

*** ****-**** *****,*** Vegas, NV**145 C: 702-***-**** ************@*****.***

Career Overview

Ensuring customer satisfaction by responding to customer inquiries and requests, pro-active problem

solver. In addition, growing an existing route through the use of a catalog to existing clients and seeking-

Out new customers to reach sales goals. Performing basic mathematical functions, and knowledgeable in protection

Guide-lines in order to safely operate a commercial vehicle. In-depthknowledge of map reading and use of

a “GPS unit”. Skilled in route up-dating,organized and maintained control over high dollar inventory.

In addition generated invoices and kept track of purchase orders for on-time delivery purposes.

Exceeded sales quotas by, up-selling clients and reaching 10-15 percent over set margins. Effectively

built long lasting relationships with customers while being performance driven and sales driven.

Highly enthusiastic sales and service professional with ten years client interface experience.

Core Strengths

Strong organizational skills Creative problem solver

Courteous demeanor Microsoft Office Suite

Inventory control familiarity Customer Service Orientated

Customer service expert Opening/closing procedures

Coordination, Computer proficiency Class A drivers ID / Medical Card

collection. Multiline phone system experience

Accomplishments

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Awarded for completing a certified course as a Service Sales Representative for Cintas Corp.

Formally trained to operate three different routes under one corporation; First Aide, Uniform and FS

Ability to work effectively in a fast pass environment.

Handled high volume accounts in assigned territory and built long lasting client relationships.

Work Experience

Expedia INC

Cruise Sales Agent 08/2014 to Present

Las Vegas, NV

Receive in-bound calls working effectively to generate sales which includes research of cruise rates and

packages that is most appealing to each customer. Effectively present, promote and sell cruises

by identifying the needs of each customer. Over-come objections on sales calls while maintaining

the highest levels of customer service. Effectively prioritize multiple customers’ needs to ensure efficient

completion of both sales and service calls. Follow up with customers regarding inquiries, purchases, or service concerns.

Service Sales Representative

05/2013 to 05/2014

Cintas Corp Henderson,NV

Developed highly empathetic client relationships and earned a reliable reputation. Computed

accurate sales prices for purchase transactions (invoice). Prepared and sold broad range of customized merchandise to

individuals and commercial accounts while working under deadlines. Developed new business and regularly sought

opportunities to up-sell active clients. Replenished merchandise shelves with items from a large stockroom.

Generated through cold calling and email contact new customers. Use of Falcon and SAP device through-out a route.

Complete time management skill and trained in DOT compliance and safety. Planned and executed daily route

preparations for route delivery purposes each day. Knowledgeable in the use of a DVIR book and vehicle write-up

procedures.

Professional Driver

07/2012 to 03/2013

CR England Fontana, CA

Collected delivery instructions from a driver manager then I verifying instructions and organized my route.

Hauled a load to different locations depending on the assignment. Maintaining logs for all hours worked; in

addition following all DOT regulations through-out each US state. Hand inspected all products to be moved

and check the condition. Then cross checked total product on a BOL. Verified refer temperature

through-out the course of each assignment. During the unloading process a thermostat was used on each pallet to

check for temperature to ensure quality of the produce at each delivery.

Sales Manager

12/2010 to 06/2012

Fashion Outlet Santa Paula, CA

Organized weekly sales reports to track product success and account for inventory. Maintained up-to-date

knowledge of store policies regarding payments, returns and exchanges.Achieved high sales percentage with

consultative, value-focused customer service approach.Cross-trained and provided back-up for sales

representatives when needed.Worked with a team member performing cashier duties, product assistance

and cleaning. Designed and suggested new display ideas to improve accessibility to merchandise, which

increased sales by 10 percent. Assisted customer’s with-in store and addressed all complaints. Use of POS

system and assisted with exchanges. Prevented store losses using awareness, attention to detail and integrity.

Sales Manager

02/2005 to 12/2010

CPI INC Beaumont, CA

Took photographs of customers in a professional setting then negotiated prices, terms of the sales and service

agreements. Implemented and monitored programs to maximize customer satisfaction and manage on-site

customer service representatives.Provided a high level of product and leadership support to representatives and

clients. Resolved customer questions, issues and complaints. Developed rapport with the customer base by

handling difficult issues with professionalism. Contacted new and existing customers to discuss how their needs

could be met with specific products and services. Responded to all customer inquiries in a timely manner.

Educational Background

2012

CR England Truck Driving School: Commercial License

Fontana, CA

160 hours of training; 40 hours of classroom instructions, 18 hours of in-town street driving, 16 hours of training to

back-up a semi-trailer trailer. 70- hours of combined lab training. Thirty days of OTR with a certified trainer.

2012

Ash-ford University Online: AAS Business Administration

Riverside, CA

Principles of Management, Business Law, Management and Organizational skill, Introduction to BusinessEconomics,

Behavior Marketing, Accounting, Microsoft Office, English coursework

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