Customer Service Manager

JUSTIN JUELICH

*** *.*. ***. ** • Baldwin, Wisconsin 54002

715-***-**** • HYPERLINK "mailto:*********@*******-*******.***"

Cell: 651-***-****

*********@*******-*******.***

SENIOR-LEVEL POSITION: Manufacturing, Shipping & Receiving and Customer Service. Significant experience working both independently and collaboratively.

Senior-level professional with more than 25 years of demonstrated expertise driving productivity, quality, and accuracy in manufacturing, warehousing, purchasing and printing operations. Details-focused project and production manager with extensive experience providing hands-on work and production supervision to ensure all operational goals and benchmarks are continually achieved.

Long track record of effectively managing scheduling, shipping and receiving, dispatching, and related duties. Proven ability to meet all production deadlines while cutting waste and providing consistently outstanding customer service.

AREAS OF EXPERTISE

Pre-Press & Graphic Arts Production • Platemaking/Mounting • Customer Service • Production Supervision • Project Management

Trouble-Shooting • Quality Assurance • Scheduling • Equipment Maintenance • Forklift Operation • Punch Press • Machining • Shipping & Receiving • Cycle Counts

Buyer - Internal Auditor Certificate • Assembly

J.D. Edwards

PROFESSIONAL EXPERIENCE

PHILLIPS MEDISIZE, (via Manpower, Hudson, WI. Temp to hire. )

Hudson, WI. • 2014 - Current

Medical production, test, research and development.

Production and assisting with the test engineering group: Assisted Ron Robbins in the test engineering group on a major project. Learned and operated several types of equipment, building tests and gathering information for Ron, and the test group to analyze for possible production.

Also worked in the clean rooms on a variety of products.

NATIONAL OILWELL VARCO / HYDRALIFT AMCLYDE, St. Paul, Minnesota • 2011-2013

Cranes, oil derricks and aftermarket parts

Purchasing /Buyer-Subcontracts: Purchased parts and spares for existing cranes in the field, while negotiating best price from several vendors. Expedited as needed on reports. Set up shipping & freight when 3rd party is necessary. Weekly status reports and vendor updates. Internal Auditor, certified.

SMC, Woodville, Wisconsin • 2011-2011

Producer of medical parts

Warehouse: (Temporary position) Loaded/unloaded trucks using forklift or pallet jacks. Warehouse inventory received and document locations, using a pallet jack or Drexal forklift. Performed cycle counts and do necessary maintenance for a clean environment.

UPS, Baldwin, Wisconsin • 2010-2010

Worldwide delivery company

Driver Helper (Temporary Position) Assisted drivers with their deliveries.

FORTUNE HI-TECH MARKETING, Lexington, Kentucky • 2009–2010

Product marketing and sales company utilizing a network of independent representatives.

Manager: Managed independent initiatives to identify and secure business partnerships to directly market and sell a wide range of products and services.

FLEXOPRINT, Baldwin, Wisconsin • 2007–2009

Independent flexographic printer.

Mounter: Prepared drums for press production by mounting rubber plates to drums. Constructed and ran pre-proof versions to verify accuracy and quality. Oversaw departmental inventory, including ordering parts and materials, to ensure continuity of operations. Managed files and kept all records current and up to date. Assisted in ink and press rooms. Operated forklift.

OEM, Woodville, Wisconsin • 2005–2007

Fabricator producing custom parts for a range of customers.

Basic Machinist: Performed basic machining work to create high-quality small to midsized parts. Programmed Haas CNC machines with parts specifications from blueprints, executed test runs, and verified produced parts against blueprint specifications to ensure accuracy and shrink waste. Maintained machine and work area. Forklift.

Stay-At-Home-Dad 2002-2005

ST. CROIX PRESS, New Richmond, Wisconsin • 1996–2002

Midsized lithographic printer specializing in short-print-run magazine production.

Pre-Press Specialist: Served as the lead in charge of proofing operations, working variously in different areas during production to control quality and accuracy at all stages of work. Managed workflow, shipping and receiving, and dispatched functions to ensure all shipping deadlines were continually met. Performed 4-color stripping, proofing, and plate making, among other duties. Worked with customers to deliver outstanding service and support.

Maintained a record of never missing a single shipping date by effectively leading all aspects of proofing department.

Career Note: Professional experience includes positions as Position with Image Arrangers; Second Shift Supervisor with Datum Graphics; Position with ASAP; Position with Colorhouse; and Position with PMSI. Special Class Engineer Certificate. JD Edwards. Planning Commission of Baldwin, WI

Education: Machine Tool Technology, Saint Paul College; Electricity, Saint Paul T.V.I.; Four-Color Stripping, Graphic Arts Institute; Color Theory, Hennepin Votech–North; Intro to Macintosh, Graphic Arts Institute; Quips 1, Dunwoody Institute. STS-1 training with Sprung Services, for boiler operations/facility maintenance. 3M sponsored seminars on management and dealing with external/internal customers.

JUSTIN JUELICH

585 U.S. Hwy. 63 • Baldwin, Wisconsin 54002

715-***-**** • HYPERLINK "mailto:*********@*******-*******.***" *********@*******-*******.***

Dear Sir or Madam:

With more than 25 years of demonstrated expertise driving productivity, quality, and accuracy in manufacturing, warehousing, and printing operations, I am now looking to utilize my skills and experience in a position such as this. Throughout my career, I have repeatedly met all production and shipping deadlines while cutting waste and consistently providing outstanding customer service.

My extensive experience working independently and collaboratively can have a positive impact on your company’s performance. With a long track record of performing hands-on and supervisory work to the highest standards of quality, including effectively managing scheduling, shipping and receiving, dispatching, and related duties, I am confident that I will be successful in this new position.

Please review the enclosed resume, and feel free to contact me at your earliest convenience. Thank you in advance for your consideration. I look forward to your response.

Sincerely,

Justin Juelich

Resume

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