Manager Customer Service

***** *. ******** **, ***** OK C 254-***-**** *********.*******@*****.***

Professional Summary

Articulate and Intuitive Manager offering solid and progressive experience in staff sourcing and recruitment, account management, and client relationship management. Entrepreneurial minded with a talent for establishing and implementing plans and programs aligned with corporate need.

Professional Experience

Elite Workforce Management March 2015- Current

On-Site Manager/Talent Acquisition

Act as a hands-on leader, adept in all facets of benefits, compensation, staff recruiting, hiring, training, performance evaluation, employee retention, and professional development programs.

Oversee full recruitment cycle

Providing specialist information and guidance to employees on HR policy and practice

Ensuring that all company policies and procedures are up to date and in line with current employment law

Supporting client supervisors to ensure the success of their teams

Managing Payroll operations

Assisting with day to day HR related questions

Investigating disciplinary and grievance matters

Report on sourcing metrics and results to summarize weekly activities and recruiting resources

Spherion Staffing October 2013-February 2015

Staffing Consultant

Staffing and recruiting with a primary emphasis on filling job orders with urgency

Build and maintain a core of associates skilled in a variety of functions, and are in a position to fill job orders quickly and efficiently on a daily basis in the areas of administrative, commercial, professional, and light industrial

Interview candidates on a daily basis, filling job orders, attempting to find slots for the best associates as they come off an assignment, and following-up with clients and associates every day to ensure satisfaction

Make marketing client visits to expand existing and create new business to build rapport with prospects to turn them into clients

Conduct employment verifications on all new associates

Communicate effectively with co-workers daily to ensure job orders are filled in a timely manner

Have a strong understanding of general business, office terminology, and basic computer and telephone skills allowing completing the essential functions of the position to a superior level

Heat-wave Sound Productions August 2009-July 2013

Office Manager

A well-qualified office manager with versatile skills including team

supervision and development, report and document preparation, accounts and bookkeeping, data management, workflow scheduling and planning, customer service and project co-ordination

Excellent problem-solving skills evident in the design and implementation of improved work processes

Manage, schedule, co-ordinate office functions and activities for nine-person sales office

Skills

Staff Recruitment & Retention Performance Management Temp Works

Talent Management SSA Verification Time Keeping

Employee Relations E-verify People Skills

Orientation & On-boarding MS Office Mediation

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