Customer Service Manager

Professional Summary

Self motivating, peak performing professional with numerous years of progressive experience in all of the social services industry Bilingual: English and Spanish, EMR, Medisoft, Medtrak, effective problem solver who enjoys the challenge of achieving and who is committed to professionalism, highly organized and works under strict schedules with attention to details. Interface well with others at all levels including patrons, professionals, children, and students. Possessing excellent written and oral communication skills and able to write reports to managers about daily activities and irregularities.

Experience

Air Wave April 2014 - Present

nWorked as an Assistant to the office Manager

nCollect and enter payments into QuickBooks

nMaintaining and keeping up the office moral

nMaintained records related to sales

nResponsible for money transfers and bank deposits

The Center for Family Support November 2010 – July 2013

nWorked as a Community Habilitation Specialist

nTaught basic living skills to mentally impaired students

nConferred with parents, administrators, testing specialists, social workers and others

nInstructed clients in daily living skills required for independent maintenance and economic self-sufficiency, such as hygiene, safety and food preparation.

The Center for Family Support June 2010 – November 2010

nWorked as a Direct Care Staff

nDemonstrated activities such as bathing and dressing to train residents in daily self-care practices

nConversed with residents to reinforce positive behaviors and to promote social interaction

nAccompanied residents on shopping trips and instructed residents in the purchase of personal items

nRestrained disruptive residents to prevent injury to themselves and others

New York Child Resource Center August 2009 – June 2010

nWorked as a Case Manager

nSecured information, such as medical, psychological and social factors contributing to clients' situations

nReviewed service plans.

nPerformed follow-ups to determine quantity and quality of service provided to clients and status of their case

nSuccessfully handled an Early Intervention case load of 80-100 children

Darby & Darby June 2008 – February 2009

nWorked as a Human Resources Assistant

nCollected and distributed paperwork, such as records and time sheets, from one department to another.

nIssued and interpreted operating policies.

nConducted orientation of new employees

nCompiled, stored and retrieved management data, using computer

Education

James Monroe High School

Diploma

The Allen School

Medical Billing And Coding

Post University

BA Business Management (Present)

Skills

Professional phone etiquette

Excellent communication skills

Pleasant demeanor

Articulate and well spoken

Customer service oriented

Flexible

Team builder

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