Telecom Technician

JERRY L. HALE

*** ******** ***** • Florence, Kentucky 41042 • 859-***-**** • *****@**********.***

TECHNICAL PROFESSIONAL

Highly accomplished technical professional with 30+ years of experience with installation, testing, and troubleshooting systems.

Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand.

Organized with exceptional follow-through ability; able to support complex projects from conception to successful conclusion.

Natural communicator and motivator; respected by managers, colleagues, and customers for tenacious troubleshooting skills and unwavering commitment to organizational and user needs.

CORE COMPETENCIES

System Analysis • Problem Resolution • Process Improvement • Project Management

Training • Network Maintenance • Performance Optimization • WAN / Digital Transport

Field Service • Fiber Networks • Microwave Backhaul • Metro Ethernet Rings

• T1 / DS1 / DS3/ Ethernet / Sonet • RF / CDMA / Wireless Networks

PROFESSIONAL EXPERIENCE

TW Telecom – Cincinnati, OH 2013 - 2015

Network Technician II

Utilized technical expertise to install, repair, and perform preventative maintenance on network and customer premise equipment. Maintained a broad knowledge and understanding of systems and technology. Developed, coordinated and implemented detailed project plans to expand networks in accordance with specifications. Resolved problems and managed trouble tickets.

• Installed Cisco and other customer premise equipment, performed service validations (EXFO, Fiber, OCx, DS3, T1, and PRI), verified network devices via remote access (Cisco, Lucent), tested circuits, resolved trouble tickets, and performed on-call duties.

• Achieved installation order completion metrics of 94%. Also consistently exceeded requirements for Trouble Ticket response time, Disconnects, and Preventative Maintenance

• Maintained and repaired legacy SONET equipment, AC/DC Power, and support systems. Also supported Outside Plant performing fiber testing (OTDR, ORL, Power measurements).

• Performed metro-Ethernet ring node installations which consisted of creating procedures (MOP’s), gaining approvals, scheduling with customers and internal groups, mounting equipment, connecting power, verifying light levels, interrogating neighbor nodes, and verifying configuration, functionality, and operation.

Beckman Coulter – Cincinnati, OH 2009 – 2013

Field Service Engineer

Provided technical support for complex hematology analyzers and associated equipment in an FDA regulated laboratory environment. Performed on-call duties and responded to support requests in a timely, accurate, and professional manner.

• Installed, configured, and commissioned hematology analyzers including installation and configuration of Windows-based instrument software on workstations and other computers.

Beckman Coulter Continued

• Maintained and repaired a 3000 sample automated patient sample processing line.

• Resolved instrument and automation performance issues, replaced failed components, performed laser and optics alignment, and performed post-repair instrument verification certification for regulatory compliance and accuracy of patient results.

• Received top performance scores for meeting all preventative maintenance targets, trouble ticket response times, quality, and revenue targets for billable services.

Sprint Communications – Cincinnati, OH 1982 – 2009

Senior Field Operations Technician

Worked in various Network / Telecom technical positions over 27 years specializing in CPE, Data Networks, RF, Wireless, Fiber Optics, Transmission Ops and Microwave. As a CPE Technician I held a CCNA certification and installed Cisco products as well as other network devices. Also installed and maintained equipment in three area data central offices. Performed protocol analysis, acceptance testing, fault isolation, and trouble resolution. In my role as a Lead Technician I created schedules, developed processes, managed projects and coordinated work with customers, directed daily operations of technicians and contractors as well as multiple projects. While an RF / Wireless Technician I installed, maintained, upgraded, and troubleshot circuits and equipment for 60 cell sites. Also performed RF calibrations, in-building solutions, and maintenance of CDMA repeaters and distributed antenna systems. Reviewed performance data for assigned sites and corrected problems ensuring network integrity and regulatory compliance. I have performed hardware and firmware upgrades, antenna sweeps, fiber splicing, emergency restoration, generator deployment, special projects, and wireless signal mapping.

• Served as Lead Technician for Ohio and Western Pennsylvania region.

• Participated as member of CPE Support and Technical Advisory Board. Identified technical development and support requirements, evaluated training needs, created technical documentation, and evaluated proposed services and products.

• Assisted with development of web-based workforce management system.

• Developed automation application used to manage excess equipment inventory that interfaced with legacy mainframe application.

• Created application used to manage, track, and distinguish orders generated from another legacy mainframe; resulting in improved department productivity.

MILITARY EXPERIENCE

United States Air Force 1977 – 1982

Staff Sergeant – Radio Relay Equipment Repairman

EDUCATION

IT Network Administration Coursework Gateway Community and Technical College Edgewood, KY

Computer Science Coursework Northern Kentucky University Highland Heights, KY

General Education Coursework Anne Arundel Community College Arnold, MD

Radio Communication Technology Coursework Community College of the Air Force Maxwell AFB

CERTIFICATION

General Class Commercial FCC License ~ Cisco Certified Network Associate (CCNA) – Expired

PROFESSIONAL DEVELOPMENT

CISCO Boot Camp (ICND and CCNA)

TCP/IP Hands-On

Frame Relay / X.25 Protocol Analysis

Frame Relay Testing Using the Agilent Advisor

Metropolitan Area Network (MAN) Hands-On

Understanding LAN Implementation

Public Data Network Access Troubleshooting

Sprint International - Packet Switching

Sprint International - Basic Data Communications

Internet Awareness

Managing Basic Projects (Project Management)

Achieving Extraordinary Customer Relations

ISDN Overview

ISDN PRI/BRI Testing and Maintenance

Sprint - DS1

T-1 / HDSL Network Troubleshooting

Installation & Maintenance of Cisco Routers

IP Services Training (Tier II)

Motorola SC4812ET Base Transceiver Station

1XEV-DO Overview (Motorola GNL035)

Harris TRuepoint Broadband Microwave

IDEN EBTS Installation, Operations, and Maintenance

DMT300-RC28D Digital Multiplex

Rockwell LTS-1565 Fiber-optic Transmission System

Transmission Surveillance

NEC - 64QAM Digital Microwave Radio

USAF - Radio Relay Equipment Technician Course

USAF - Radio Relay Equipment Repairman Course

USAF - Supervisors Course

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