Customer Service Medical Assistant

Jenay Youkhana

El Cajon, CA ● *************@*****.*** ● 619-***-****

Objective:

To provide the patients and staff with focused and efficient service as a Medical Assistant along with an extensive administrative and customer service background.

Skills and Qualifications:

Trilingual in English, Arabic, and Chaldean

Certified medical assistant with two years of customer service experience

CPR Certification (AHA BLS for Health Care Providers)

Known for ability to build relationships and educate customers, resulting in customer service satisfaction, retention, and increased sales

Knowledgeable in medical terminology, anatomy, physiology, and basic pharmacology

Experienced with medical histories, vital signs, and chief complaints

Performs medical examinations, injections, blood draws, EKG monitoring, medication dispensing, specimen collection and diagnosis

Administrative strengths include call reception and routing, patient scheduling,

electronic medical records, charting, filing, billing and coding

Combines efficiency and patient focus in delivering administrative support and care

Experience:

Medical Assistant Extern (2015) – WUOTT Counseling Center / Dr. Aliya Fonseca

Supported patient care and administrative operations within a

Provided outstanding customer service to all staff, physician, and patients

Ensured cleanliness of all exam rooms, equipments, and facility

Organized and worked constantly on Electronic Health Records (EHR)

Obtained accurate vital signs for all patients

Confirmed and checked in all appointments

Verified insurance and conducted prior authorizations

Cashier (2014-Present) – Valley Foods

Supported patient care and administrative operations within a

Issues receipts, refunds, credits, and/or change due to customers

Greet customers entering establishments

Resolve customer complaints

Meet sales goals monthly and exceed quotas by 50%

Customer Service Representative (2013-2014) – Global Whitening Inc.

Managed sales

Assisted with teeth whitening when necessary for customers

Handled multi-phone lines while providing exceptional customer service

Manager (2011-2013) – Flavors Frozen Yogurt

Operated fast-paced establishment with professionalism and outstanding customer service

Managed and organized billing, filing, ordering items, and ensured all bills were up to date

Performed assistance with cashier duties when needed

Education:

Medical Assisting (2015) – Advanced Training, El Cajon CA

Business Administration (2014) – Cuyamaca College, El Cajon, CA

Pharmacy Technician (2013-2014) – Penn Foster Career School

High School Diploma (2012) – Greater San Diego Academy

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