Customer Service Medical
Resume:
VICTORIA MONTENEGRO
***** ******* *** ****., *******, Texas 77065
***********@*****.***
OBJECTIVE Administrative Assistant
SKILLS & ABILITIES
Speak, write and read Spanish
•Strong Organizational Skills
•Telecommunication skills
•Adaptive team player
•Proficient with Microsoft Office Suite
•Focused on customer satisfaction
•Skilled multi-tasker
•Scheduling
•Deadline-oriented
• Data entry
EXPERIENCE PATIENT CARE COORDINATOR
ROBERTS CLINIC INCORPORATED
OCTOBER 2013- APRIL 2015
•Monitor delivery of care by completing patient rounds.
•Document Patient care.
• Accounts Receivables
• Collections
• New patient folders
• Negotiation
•Add modifiers as appropriate, code narrative diagnoses and verify diagnoses.
•Confirm patient information, collect co pays and verify insurance.
•Orient and educate patients related to treatments, procedures, medications, and continuing care requirements.
•Maintain patient care database by entering new information as it becomes available; verify findings and reports; back up data.
•Billing and Coding with Medisoft System.
•Record and file patient data and medical records.
•Thoroughly investigate past due invoices and minimized number of unpaid accounts.
•Carefully review medical records for accuracy and completion as required by insurance companies.
•Strictly follow all federal and state guidelines for release of information.
•Write clear and detailed clinical phone messages for Chiropractor.
•Acquire insurance authorizations for procedures and tests ordered by the attending physician.
•Schedule patient appointments.
•Perform other duties as assigned.
•Complete registration quickly and cordially for all new patients.
•Accurately enter procedure codes, diagnosis codes and patient information into billing software.
•Complete appeals and filed and submitted claims.
•Communicate with medical transcriptionists regarding patient medical records.
CUSTOMER CARE REPRESENTATIVE
MOSHYA HOME FURNISHINGS
JUNE 2013-NOVEMBER 2013
•Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Shipping and Handling
• Use UPS and USPS software to report claims, print shipping labels, and get shipment information.
•Made reasonable procedure exceptions to accommodate unusual customer requests.
•Provided accurate and appropriate information in response to customer inquiries.
•Addressed customer service inquiries in a timely and accurate fashion.
•Built customer loyalty by placing follow-up calls for customers who reported product issues.
•Perform other duties as assigned.
EDUCATION LONESTAR COLLEGE SYSTEM
9191 BARKER CYPRESS RD, CYPRESS, TX 77433
MEDICAL SONOGRAPHER
Currently in School.
COMMUNICATION •Collaborated with customers as well as co-workers
•Positive Attitude
•Active Listening
LEADERSHIP •Effective Problem Solver
•Time Management
•Self-Motivation as well as motivating others
•Team member
REFERENCES REFERENCES UPON REQUEST
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