Customer service

Tiara Shaw

Mobile: ***.***.*** Email: ****.*******@*****.***

Profile

● Extensive knowledge of a Customer Service

● Possess excellent communication, presentation, problem solving and interpersonal skills

● Possess strong leadership skills as well as a “can do” attitude

● Able to handle all types of situations

● Can manifest and foster teamwork while being able to work independently as needed

● Possess excellent organizational skills that compliment the ability to multitask under the pressure of multiple deadlines

EDUCATION

Hillcrest High School Dallas, TX 06/2009

GPA 3.4

Skills

● Proficient in Microsoft Office Applications: Word, Excel, Access, PowerPoint, Publisher, OneNote and Outlook

● Customer Service

● Call Center Service Operations Resolution

● Data Entry

● Calendar Management

● Compliant Handling Dispute

● Eye for Creativity and Design

PROFESSIONAL EXPERIENCE

Connextion Richardson,Tx 10/2014-03/2015

Customer Service Rep

● Answer Calls

● Inbound/Outbound Calls

● Health Insurance Quotes

MetroCare Service Dallas/Garland 07/2012-09/2013

Front Desk Rep

● Collect Payments/ Copays

● Answer calls

● Schedule Appointments

● Reminder Calls

● Verify Insurance

Neuro Rehabilitation Specialist

Rehab Specialist Irving,Tx 03/2011-06/2012

● One on One with Brain Injury Clients

● Teach clients to read,write,cook,bath,clean, etc

● Excerise

Capital One 05/2009-10/2011

Collections Specialist

● Provide Excellent Customer Service

● Collect on delinquent accounts that are 30 days overdue

● Met monthly goals and metrics

● Accountable for reducing delinquent accounts on assigned accounts

● Perform all other tasks assigned

Contact this candidate